Alan Wood
Details
Rochester Software Associates
Director of Information Security | Sr. Solutions Architect
A MSF Certified Quality Assurance Specialist and RiderCoach Trainer. A leading team member of the New York State Quality Assurance team for Motorcycle Education.
2009 :
Motorcycle Safety Foundation
RiderCoach Trainer & Quality Assurance Specialist
2010 : 2016
Rochester Software Associates
Sr Solutions Architect | Director of Information Technology
A progressive path of professional growth and accountability at a closely held family business. A leading software development company in the printing industry.
• Dramatically enhanced the company’s customer service presence by building a strong team of Technical Analysts, creating processes and streamlining the implementation of products.
• Developed outstanding customer service as a key differentiator from our competitors then worked with Marketing to create a campaign around it.
• Brought new technological tools to bear increasing productivity, data mining, and communications both interdepartmental and with customers.
• Managed the migration to new server hardware and a new operating system for all developed products.
2005 : 2015
Rochester Software Associates
Director of Service Operations and IT
I managed a team of developers and marketing analysts that ran the operational side of multimillion dollar marketing campaign. The team developed software that routed leads from the call center into mortgage analysts and ultimately measured the success of the campaign.
2004 : 2005
Wells Fargo Home Mortgage
Manager of Customer Sales and Service
About
A performance-driven executive with notable success in delivering impressive results at large and small enterprises. Results-proven in developing long-term strategic policies and technological initiatives that support organizational growth, improve staff productivity, and increase profit margins. Exceptional leadership, collaboration, and communication skills coupled with industry insights into emerging opportunities, trends, issues and challenges. A problem solver with grass roots experience and essential business savvy needed to succeed in a dynamic, fast-paced technology-driven environment.
Unique Abilities:
Able to see all sides of an issue, manage risk, and develop a solid plan for success and follow that plan to a successful resolution. A dynamic leader and synergist fluent at connecting downward, upward, and across to design programs and systems that actualize their value. Maximizes “management by walking around ” and delivers the highest possible ROI by championing, energizing and unifying stakeholders.
Specialties:
• Enterprise Product Implementation
• Information Technology
• Team Building
• Disaster Recovery
• Operational Management
• Strategic Planning
• Customer Service Management
• Procurement
• Network and Hardware Infrastructure
• CNE, MCSE past certifications
• Risk Management
• Coaching and Mentoring
• Training/Adult learning
• Quality Assurance
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