Allyson W.
Details
Cyvatar
Cybersecurity Member Experience Manager
An exceptional leader with demonstrated experience supporting Cybersecurity/XDR, Facilities, HR, End-User Support, Internal Support, Procurement teams, and clients while cultivating positive relationships and achieving business goals.
• Worked strategically to enhance the client experience and conduct operational work to ensure tasks function as intended
• Reviewed SOAs and Scoping Checklists to certify client services to ensure a successful XDR onboarding
• Followed Program Management onboarding processes for new XDR clients and existing MDR clients
• Facilitated Internal Kick-Off calls with XDR engineers, analysts, and business development managers to identify risks or issues with new projects
• Facilitated External Kick-Off meetings with clients to review project, expectations, implementation timelines and address questions about their environment
• Attended daily XDR Stand-Up calls, reviewed calendars for client calls, and prepped agendas
• Attended weekly engineering check-ins, reviewed project status, implementation, and Go-Live dates for clients
2021 : 2022
Agio
Program Manager - Extended Detection and Response (XDR)
• Successfully completed SOC-1/SOC-2 Audits; developed Information Security Policies & Procedures for Information Security & Compliance teams
• Constructed, revised and securely reposited Cybersecurity and XDR documentation
• Managed projects for facility consolidations, client procurement and vendor contracts
• Executed procurement process improvement projects with Directors and Client Success Managers
• Managed logistics for domestic and international procurement clients
• Led Weekly reviews of project status with several teams and clients
2014 : 2022
Agio
Facilities Operations Manager - Operations Headquarters
Directed Supply Chain internal audits
• Developed and utilized internal audit checklists; scheduled internal audits
• Reviewed responses for Corrective Action Requests through technical reviews with company stakeholders (directors and engineers) and escalated as needed
• Created First Article Inspection (FAI) checklists to ensure suppliers met technical, program requirements
• Led thorough reviews of quality system documents, engineering drawings, parts and data lists, process & material specifications, and certifications to meet ISO 9001 and/or AS9100 standards
2011 : 2012
Aerospace Vendor Solutions Incorporated
Supplier Quality Engineer & Auditor
Effective Project Manager and Scheduler for clients across various industries
• Managed, scheduled, and amended detailed audits for domestic and international clients
• Developed operational procedures which met client specifications yielding 100% on-time audits
• Effectively negotiated contractor fees yielding conflict resolution strategies for clients
• Led and administered staff training & development and coached new hires
2004 : 2012
Confidential Information
Consumer Quality Auditor
About
Experienced Project and Operations Manager
• Over 15 years in client-facing and consulting environments
• Managed and secured over $2M in fixed assets
• Successfully managed and coordinated domestic and international relationships
• Led teams to meet deadlines with client and new hire onboarding
• Daily collaboration with internal and external resources to ensure process assurances
• Provided exceptional customer service to stakeholders and clients
Skills
Project Management, Six Sigma, Operations Management, Client Onboarding, Customer Service, Process Creation, Process Improvement, Corrective & Preventive Action (CAPA), Resource Management, Vendor Management, Risk Management, Asset Management, Confluence, Box, Asana, SharePoint, ServiceNow, Salesforce CRM, Slack, DropBox, Microsoft Office Suite, IT Glue
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