Alyson Edwards
Details
Zoology
Mars Hill University
1998 : 2002
Certificate
Instructional Design
University of California, Irvine
2013 : 2014
Atrium Health
Director, Enterprise Cybersecurity Governance, Risk and Compliance
2021 : 2021
Atrium Health
Interim Director, Cybersecurity Governance, Risk and Compliance
2020 : 2021
Atrium Health
Cybersecurity Engineer - Governance, Risk and Compliance
- Leads Customer Success team ensure to high user adoption and education
- Salesforce, ChurnZero and Jira Service Desk champion
- Implemented NPS scoring
- Project management for customer projects
2019 : 2020
Stratifyd
Director of Customer Success
- Implemented Jira Service Desk for customers, including standard SLAs and CSAT scoring
- Implemented ChurnZero to monitor customer usage and engagement
2019 : 2019
Stratifyd
Client Success and Program Manager
Skills
Adobe Dreamweaver, Adobe Photoshop, Articulate Storyline, Business Process Improvement, Change Management, Customer Service, Dreamweaver, E-Learning, leadership, Learning Management Systems, Microsoft Office, Microsoft Office 2010, Microsoft SharePoint 2007, Microsoft SharePoint 2010, Plateau LMS 6.2, Policy, Project Management, public speaking, Security, SharePoint, SharePoint Designer, Software Documentation, SuccessFactors Learning, Training, Microsoft SharePoint, social media, fundraising, nonprofits, event management, event planning, public relations, international relations, social networking, entrepreneurship, research, strategic planning, politics, international development
About
Experienced service delivery leader with a demonstrated history of working in the government and health care industries. Skilled in software adoption, business process improvement, documentation, training, and communication. Strong information technology professional with a certificate focused in Instructional Design from University of California, Irvine.
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