Andrew Phillips
Details
Computer Science
Hardin-Simmons University
1998 : 2003
Central Texas College
1999 : 2001
Texas State Technical College
Instructor - Cybersecurity
2014 : 2018
Texas State Technical College
Field Service Technician
-Researched and triaged user issues and referred them to the appropriate development teams
-Supported other application and business teams, permitting billing of $500,000 in lost customer revenue
-Utilized UNIX and SQL to support enterprise applications during testing and in production
-Developed scripts in Python to generate SQL statements and to expedite common tasks
-Provided after hours on-call support as required, both to BVOIP and unrelated projects.
-Provided training and technical guidance to team members supporting multiple applications
-Researched and compiled requirements and implementation details for new software projects
-Communicated specific implementation logic and details to developers and system testers
-Executed sanity/regression testing as needed for User Acceptance Testing.
2007 : 2014
WaveCreste
Senior Quality Analyst
2006 : 2007
Milsoft Utility Solutions
Junior Programmer
2005 : 2006
Call Resource, Inc
Internet Support Technician
Skills
A + Certified, Cisco Certified Academy Instructor, Cisco IOS, Class Instruction, Customer Service, Desktop Computers, Higher Education Teaching, Information Technology, Networking, Software Quality, Software Quality Assurance, SQL, Teaching, Troubleshooting, Windows 7
About
An instructor of Cybersecurity with thirteen years of full-time equivalent experience in various sectors of the Information Technology industry. I have approximately five years of experience providing end user hardware, software, and network support in person and remotely. I spent approximately four of those five years in an educational environment, supporting small university and college campuses. I have approximately eight years of experience in software development and software quality assurance, including software engineering, and software testing, with two years of experience as a technical team lead.
Profile Photo
