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Angela Wolz
Senior Information Security Analyst at Dairy Farmers of America
Independence, MO, United States
Details
Education:
Bachelor of Science (B.S.)
Computer Information Systems
Central Missouri State University
Associate of Arts (AA)
General Studies
Metropolitan Community College - Longview
Computer Information Systems
Central Missouri State University
Associate of Arts (AA)
General Studies
Metropolitan Community College - Longview
Experience:
2021 : Present
Dairy Farmers of America
Senior Information Security Analyst
Dairy Farmers of America
2013 : 2021
Modis Consulting
Software Engineer
Provider of information processing and computer software services to mutual fund and financial services
Project Lead (2007- 2012)
Managed a team of 7 domestic and 2 off shore support associates. Responsible for Boston Financial Data Services client support encompassing 14 external clients.
* Minimized system issues by reviewing project team and client dedicated team designs.
* Coordinated fixes across groups for six efficiency opportunities.
* Identified as subject matter expert for client interfaces, commissions, common data edits, external trading, and pricing.
* Served as Knowledge Exchange (Wiki) administrator for department by providing training sessions, authorization and direction on documentation organization and archival .
* Established work flow and reporting for new ticket tracking systems.
* Resolved external client issues by researching online and batch system problems and finding valid workarounds when necessary.
* Provided support and staffing for conversion events for other clients.
* Ensured associates were accomplishing the tasks necessary to achieve yearly company and department goals by using an expectation oriented review process with monthly 1 on 1 meetings.
* Increased associate satisfaction by reviewing training classes to determine if they were appropriate for support associates.
* Enhanced company training programs by providing feedback for pilot courses.
* Increased communication across departments by being involved in the following committees : 5th Floor Remodel, Associates Sharing Knowledge, Knowledge Exchange SME Committee, LAN Clean Up and Archival, TRAC Cross Communication, TRAC Trading, Social Committee, Staged Module Review, and Unscheduled Market Close.
2007 : 2012
DST Systems
Project Leader
Led small and medium sized projects and provided technical support and maintenance for existing processes. Responsible for daily and long term external client and system issue resolution.
* Estimated tasks and tracked issues.
* Ensured proper identification of participants by gathering requirements with the external client, designed and managed project and the small enhancement project that followed.
* Provided consistent work force coverage by coordinating vacation tracking across multiple development teams.
* Reduced ticket counts by 65% by managing external client requests and work assignment after AXA conversion.
* Converted and de-converted clients successfully after gathering requirements, designing, coding, testing and documenting programs.
* Reduced conversion issues by establishing standards for code reviews and designing testing documents and checklists for reviewing and standardizing work.
2001 : 2006
DST Systems
Software Engineer
DST Systems, Inc
* Converted and de-converted clients successfully after gathering requirements, designing, coding, testing and documenting programs.
* Reduced conversion issues by establishing standards for code reviews and designing testing documents and checklists for reviewing and standardizing work.
2000 : 2001
Midwest Consulting Group
Consultant
Dairy Farmers of America
Senior Information Security Analyst
Dairy Farmers of America
2013 : 2021
Modis Consulting
Software Engineer
Provider of information processing and computer software services to mutual fund and financial services
Project Lead (2007- 2012)
Managed a team of 7 domestic and 2 off shore support associates. Responsible for Boston Financial Data Services client support encompassing 14 external clients.
* Minimized system issues by reviewing project team and client dedicated team designs.
* Coordinated fixes across groups for six efficiency opportunities.
* Identified as subject matter expert for client interfaces, commissions, common data edits, external trading, and pricing.
* Served as Knowledge Exchange (Wiki) administrator for department by providing training sessions, authorization and direction on documentation organization and archival .
* Established work flow and reporting for new ticket tracking systems.
* Resolved external client issues by researching online and batch system problems and finding valid workarounds when necessary.
* Provided support and staffing for conversion events for other clients.
* Ensured associates were accomplishing the tasks necessary to achieve yearly company and department goals by using an expectation oriented review process with monthly 1 on 1 meetings.
* Increased associate satisfaction by reviewing training classes to determine if they were appropriate for support associates.
* Enhanced company training programs by providing feedback for pilot courses.
* Increased communication across departments by being involved in the following committees : 5th Floor Remodel, Associates Sharing Knowledge, Knowledge Exchange SME Committee, LAN Clean Up and Archival, TRAC Cross Communication, TRAC Trading, Social Committee, Staged Module Review, and Unscheduled Market Close.
2007 : 2012
DST Systems
Project Leader
Led small and medium sized projects and provided technical support and maintenance for existing processes. Responsible for daily and long term external client and system issue resolution.
* Estimated tasks and tracked issues.
* Ensured proper identification of participants by gathering requirements with the external client, designed and managed project and the small enhancement project that followed.
* Provided consistent work force coverage by coordinating vacation tracking across multiple development teams.
* Reduced ticket counts by 65% by managing external client requests and work assignment after AXA conversion.
* Converted and de-converted clients successfully after gathering requirements, designing, coding, testing and documenting programs.
* Reduced conversion issues by establishing standards for code reviews and designing testing documents and checklists for reviewing and standardizing work.
2001 : 2006
DST Systems
Software Engineer
DST Systems, Inc
* Converted and de-converted clients successfully after gathering requirements, designing, coding, testing and documenting programs.
* Reduced conversion issues by establishing standards for code reviews and designing testing documents and checklists for reviewing and standardizing work.
2000 : 2001
Midwest Consulting Group
Consultant
Company:
Dairy Farmers of America
Years of Experience:
31
Skills
Access, Bluezone, Business Analysis, CICS, COBOL, cobol & cobol ii, confluence 3.5, Databases, Data Warehousing, db2, demand manager, Endeavor, endevor, file-aid, Fileaid, ibm mainframe, jcl, kronos, lotus notes, Mainframe, microsoft excel, microsoft word, niku clarity, PMP, powerpoint, Requirements Analysis, rumba, SDLC, SPUFI, SQL, Support Management, Support Services Management, TSO, TSO/ISPF, Visio, VSAM, Support Services
About
Project Management professional with a strong background in client support and conversions. Coordinates work across multiple departments looking for efficiency opportunities in common processes. Manages tasks for domestic and off shore associates using goal oriented review process. Major strengths include the ability to learn new processes and technologies quickly, and the ability to organize and document technical information.
Profile Photo
