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Anthony Potter
Senior Cybersecurity Program Manager - Cyber Risk at Delta Dental of Washington
Seattle, WA, United States
Details
Experience:
Protecting customer information, preventing unauthorized access to company resources, educating staff on cybersecurity matters, and creating awareness that cybersecurity is everyone's responsibility.
Responsibilities include : trust building, creativity and communication, helping our team to build an understanding of cybersecurity for all. Establishing metrics that report on the efficacy of our Cyber Risk program ongoing as part of our rhythm of operations. Incident Response (IR) activities such as coordinating after action reviews, management of remediation plans, and improvement of our IR procedures.
As an innovative leader promoting oral and overall health, Delta Dental of Washington fosters a patient-focused culture that is grounded in our OneTeam values. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
2021 : Present
Delta Dental of Washington
Senior Cybersecurity Program Manager
2021 : 2022
Delta Dental of Washington
Technical Advocate - Cyber Risk
As a Technical Advocate for Delta Dental of Washington, it is my responsibility to promote the success of digital transformation through impact assessments, communication strategies, development plans, and organizational development of technical acumen. I do this by comprehending the changing technology landscape of our digital transformation roadmap, and then assess how that may impact our users. My skills in trust building, creativity and communication are necessary for deploying change management plans across the organization to reduce barriers, increase readiness, and optimize the change deployment cycle.
As an innovative leader promoting oral and overall health, Delta Dental of Washington fosters a patient-focused culture that is grounded in our core values – One Team, Pioneering, Integrity, Ownership and Invested.
2019 : 2021
Delta Dental of Washington
Technical Advocate – Digital Experience
Technical Product Owners at DDWA will leverage our technical knowledge to partner with internal/external stakeholders and leadership to understand the business and technology landscape, define new solutions, enhance the customer experience, and improve our architecture. We push innovation and solve problems creatively, all while keeping our team on track with the product vision. We typically come from an engineering, analyst, and/or management background, and bring a collaborative spirit that thrives on delivering solutions that align with the company’s vision in an agile environment. We are responsible for the sustainability, delivery and maturity of a product or technology domain. The technical product owner is a senior role in the IT organization that is adept at balancing technical knowledge, business acumen, people skills, and leadership competencies to be fully effective. Technical product owners also leverages skills and experience to enhance functionality, develop capabilities, optimize costs, and prioritize resources for alignment with business strategy and stakeholder expectations.
2018 : 2019
Delta Dental of Washington
Technical Product Owner, User Experience
Direct Desktop Support Teams. Supervise 6 IT Service Desk Technicians at 3 locations. Partner with senior administration and the Three Year Business Plan to implement company-wide initiatives. Ensure that individual business unit needs, project deliverable requirements, and expectations are met within corporate timelines. Develop metrics for key performance indicators for ongoing process improvements.
Selected Achievements
Designed, tested, and implemented a company-wide issue tracking system to monitor customer support needs. Enabled clients to submit, view, and close IT Service Desk Reports and to extract metrics used for KPI's, balance score cards, and procedural improvements.
Implemented a Virtual Support Desk design to meet high-level support requirements with minimal resources.
Streamlined procedures to support a suite of external facing web applications designed as self-help tools for Brokers and Benefit Administrators. Modified incident tracking systems and ACD designs. Enabled the IT Support Desk to respond to external client incidents from SLA's identified by individual stakeholders.
Increased Support Desk efficiency by implementing a custom intranet site to store and organize all support documentation.
Reduced the number of modifications to resource allocations by developing an issue tracking system for root cause and resolution code analysis.
Served as a key task force member responsible for developing and implementing a formalized Change Management Process based on the ITIL framework. Reduced overall incidents with production systems.
1996 : 2019
Delta Dental of Washington
Manager, I.T. Service Desk
Responsibilities include : trust building, creativity and communication, helping our team to build an understanding of cybersecurity for all. Establishing metrics that report on the efficacy of our Cyber Risk program ongoing as part of our rhythm of operations. Incident Response (IR) activities such as coordinating after action reviews, management of remediation plans, and improvement of our IR procedures.
As an innovative leader promoting oral and overall health, Delta Dental of Washington fosters a patient-focused culture that is grounded in our OneTeam values. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
2021 : Present
Delta Dental of Washington
Senior Cybersecurity Program Manager
2021 : 2022
Delta Dental of Washington
Technical Advocate - Cyber Risk
As a Technical Advocate for Delta Dental of Washington, it is my responsibility to promote the success of digital transformation through impact assessments, communication strategies, development plans, and organizational development of technical acumen. I do this by comprehending the changing technology landscape of our digital transformation roadmap, and then assess how that may impact our users. My skills in trust building, creativity and communication are necessary for deploying change management plans across the organization to reduce barriers, increase readiness, and optimize the change deployment cycle.
As an innovative leader promoting oral and overall health, Delta Dental of Washington fosters a patient-focused culture that is grounded in our core values – One Team, Pioneering, Integrity, Ownership and Invested.
2019 : 2021
Delta Dental of Washington
Technical Advocate – Digital Experience
Technical Product Owners at DDWA will leverage our technical knowledge to partner with internal/external stakeholders and leadership to understand the business and technology landscape, define new solutions, enhance the customer experience, and improve our architecture. We push innovation and solve problems creatively, all while keeping our team on track with the product vision. We typically come from an engineering, analyst, and/or management background, and bring a collaborative spirit that thrives on delivering solutions that align with the company’s vision in an agile environment. We are responsible for the sustainability, delivery and maturity of a product or technology domain. The technical product owner is a senior role in the IT organization that is adept at balancing technical knowledge, business acumen, people skills, and leadership competencies to be fully effective. Technical product owners also leverages skills and experience to enhance functionality, develop capabilities, optimize costs, and prioritize resources for alignment with business strategy and stakeholder expectations.
2018 : 2019
Delta Dental of Washington
Technical Product Owner, User Experience
Direct Desktop Support Teams. Supervise 6 IT Service Desk Technicians at 3 locations. Partner with senior administration and the Three Year Business Plan to implement company-wide initiatives. Ensure that individual business unit needs, project deliverable requirements, and expectations are met within corporate timelines. Develop metrics for key performance indicators for ongoing process improvements.
Selected Achievements
Designed, tested, and implemented a company-wide issue tracking system to monitor customer support needs. Enabled clients to submit, view, and close IT Service Desk Reports and to extract metrics used for KPI's, balance score cards, and procedural improvements.
Implemented a Virtual Support Desk design to meet high-level support requirements with minimal resources.
Streamlined procedures to support a suite of external facing web applications designed as self-help tools for Brokers and Benefit Administrators. Modified incident tracking systems and ACD designs. Enabled the IT Support Desk to respond to external client incidents from SLA's identified by individual stakeholders.
Increased Support Desk efficiency by implementing a custom intranet site to store and organize all support documentation.
Reduced the number of modifications to resource allocations by developing an issue tracking system for root cause and resolution code analysis.
Served as a key task force member responsible for developing and implementing a formalized Change Management Process based on the ITIL framework. Reduced overall incidents with production systems.
1996 : 2019
Delta Dental of Washington
Manager, I.T. Service Desk
Company:
Delta Dental of Washington
About
SUMMARY OF QUALIFICATIONS
Innovative Information Technology Manager with two decades of industry experience. Stable leader, attentive listener, and persuasive communicator, focused on maximizing efficiency and productivity. Strong relationship builder, highly capable of partnering with clients, contributors, and all levels of administration. Proven expertise liaising between technical professionals and non-technical personnel. Acute team building, project management, and process design abilities. Exceptional knowledge of IT Systems Operations and User Experience
AREAS OF EXPERTISE
Cross Functional Team Building
Process Design
Service Desk Centralization
Project Management
Lifecycle Management
Customer Support
Goal Development
Training Plan Development
Risk Analysis
Performance Evaluation
Systems Operations
Change Management
Computer System Testing
Specialties: People Management, Project Management, Process Design, Office 365, SharePoint Online, AV Design, Strategic Planning, Design Thinking, User Experience, Systems Design ITIL best practices
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