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ANTHONY RATTANA
I.T. Technician
Las Vegas, NV, United States
Details
Experience:
2022 : Present
Caesars Entertainment, Inc.
Cybersecurity Automations Engineer
2021 : 2022
Caesars Entertainment, Inc.
Cybersecurity Engineer
• Plan, setup, and configure company equipment as per various client needs.
• Present, teach, and instruct various levels of technical skillsets required to operate, manage, and audit POS system.
• Travel nationally and internationally for client implementations and setups.
• Work either independently or with a team on-site to complete all associated tasks towards Go-Live deadline.
2019 : 2021
Agilysys
Implementation Specialist
• Manage ITIL expectations and be available for escalations
• Participate in On-Call rotation 24/7 for regional support on crucial I.T. Systems
• Project planning and coordination/management for various company clients and tasks
• Review any new or existing software and hardware implementations for improvement and/or problem investigations.
• Design, code, and/or instruct on various processes utilized to improve overall efficiency
2016 : 2019
Caesars Entertainment Corporation
Market Engineer II
• Designated resource for project management
• Oversee queue management and task escalations
• Higher level problem investigations and improvement with various incidents and requests
• Remote or on-site 24/7 on-call rotations for critical regional support
2015 : 2016
Caesars Entertainment Corporation
Market Engineer I
Caesars Entertainment, Inc.
Cybersecurity Automations Engineer
2021 : 2022
Caesars Entertainment, Inc.
Cybersecurity Engineer
• Plan, setup, and configure company equipment as per various client needs.
• Present, teach, and instruct various levels of technical skillsets required to operate, manage, and audit POS system.
• Travel nationally and internationally for client implementations and setups.
• Work either independently or with a team on-site to complete all associated tasks towards Go-Live deadline.
2019 : 2021
Agilysys
Implementation Specialist
• Manage ITIL expectations and be available for escalations
• Participate in On-Call rotation 24/7 for regional support on crucial I.T. Systems
• Project planning and coordination/management for various company clients and tasks
• Review any new or existing software and hardware implementations for improvement and/or problem investigations.
• Design, code, and/or instruct on various processes utilized to improve overall efficiency
2016 : 2019
Caesars Entertainment Corporation
Market Engineer II
• Designated resource for project management
• Oversee queue management and task escalations
• Higher level problem investigations and improvement with various incidents and requests
• Remote or on-site 24/7 on-call rotations for critical regional support
2015 : 2016
Caesars Entertainment Corporation
Market Engineer I
Company:
Caesars Entertainment, Inc.
About
Experienced I.T. Engineer with a work history in the Hospitality and Casino industry. Project Coordination and Customer Service oriented technician dedicated to providing accessible-level documentation and education to various clients. Experience in data analysis, hardware and software implementation, project planning, and advanced troubleshooting.
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