Anthony (Tony) Wooten

Details

Skills

Agile Methodologies, Analysis, Business Analysis, Business Intelligence, Business Process, Business Process Improvement, CAB, Change Management, CMDB, Configuration Management, Continuous Improvement, CRM, Cross-functional Team Leadership, Customer Relationship Management (CRM), Data Center, Disaster Recovery, Enterprise Architecture, Foundation Certificate in IT Service Management, Incident Management, Integration, ITIL, IT Management, IT Service Management, IT Strategy, Leadership, Major Incident Management, Management, Networking, Problem Management, Process Improvement, Professional Scrum Master (PSM I), Program Management, Project Management, Project Portfolio Management, Scrum, SDLC, ServiceNow Administration, SharePoint, Software Development Life Cycle (SDLC), Team Leadership, Technology Change Management, Telecommunications, Training, Vendor Management, Visio, PMP, Cross-functional Team, System Administration, Project Portfolio

About

A natural leader with over 18 years of progressive information technology experience. Recognized for creating a positive work culture with a proven track record of implementing infrastructure platform improvements. Expertise in creative problem solving and analysis showing a passion for customer service and building relationships. Driven to help organizations improve IT Operations via IT Service Management best practices.



Specializations:

ITSM

Configuration Management

Change Management

Incident Management

Problem Management

ITIL V3

Professional Scrum Master I – Scrum.org

ServiceNow