Arath Resendez
Details
Thermo Fisher Scientific
Sr. Cybersecurity Content Strategist
• Develop targeted and organization-wide digital internal communications solutions for Global IT, UX & Design Team, Automation Center of Excellence, and Enterprise Architecture, among others.
• Lead strategic and tactical communications initiatives and solutions for global distribution of Automation Center of Excellence communications, SharePoint newsletters, Yammer posts and Stream leadership video interviews.
• Write, design, publish and measure digital, multi-channel messaging to global teams.
• Produce graphic design and presentation decks for IT executive leadership and communication plans.
• Support administration, copywriting, and design for Microsoft SharePoint sites, Poppulo emails, Yammer Communities, and Stream video channels.
• Support full production of Digital Engineering and IT Center of Excellence monthly newsletter through Poppulo and SharePoint for global distribution.
2022 : 2022
Thermo Fisher Scientific
IT & Change Communications Specialist
• Assist System Deployment Operational Readiness team with complex communications consultation, collaboration, planning, and tactics for multimillion-dollar billing system migration program.
• Write, edit, and publish system deployment project and program communications and tactics for internal and external audiences, including correspondence, newsletters, presentations, virtual events, video, and talking points.
• Collaborate with leadership, project team, and IT Communications to develop copy and design elements for executive-level communications, communication plans, intranet solutions, all-hands virtual events, and video productions.
• Respond swiftly to emerging program issues and crises, effectively simplifying complex data and information, and communicating it to various audiences accordingly.
2021 : 2022
Kaiser Permanente
Sr. Communications Consultant
• Wrote, edited, reviewed, approved, and disseminated executive, leadership, operational, health-related, human resources, and IT communications and business presentations for multi-channel distribution to more than 16,000 employees.
• Partnered with Health Plan, Pharmacy Leadership, Human Resources, Public Relations, Marketing, and IT to manage key stakeholder communications, communications tools, processes, and editorial calendar for internal newsletters and intranet content including ideation, copywriting, editing, design, web publication, and reporting.
• Managed the communications project and support request/intake process and offer strategic support to various care delivery and IT stakeholders for short- and long-term communications objectives within the health care system.
• Assisted director with execution of Internal Communications strategy with the development and implementation of organization-wide internal messaging, programs, and campaigns.
2020 : 2021
SCL Health
Internal Communications Manager
• Managed production and performance of the in-house communications consulting team in collaboration with creative services through remote and telepresence technology.
• Composed, designed, developed, and executed, internal communications plans for senior leadership and 12 Care Delivery Technology Services departments across eight US regions.
• Provided complex communications consultation, communications planning, and implementation of various intranet, social media, video, and program deployment presentations for multiple IT programs and projects.
• Developed modern, innovative, and engaging communications strategies and tactics for IT departments with an audience of approximately 2,000 internal and 4,000 external employees, managers, internal clients, and key business unit leaders.
• Developed and implemented internal communications strategy documents and multi-channel solutions for various multimillion national IT programs in collaboration with stakeholders, program management, and senior team leadership, driving end-user support and system adoption.
• Increased communications team production efficiency & timeliness by 25% and accuracy & quality by 50% through development and implementation of new cloud-based, mobile-optimized intake and project management system.
• Managed, monitored, and supported the development, implementation, and measurement of multiple internal communications outlets, surveys, and internal social media posts, analyzed their reach and effectiveness, and improved existing processes based on results with new and improved communication outlets and approaches.
• Wrote engaging and creative copy for executive emails, newsletters, program presentations, speeches, video blogs, company news posts, and all-hands department meetings in line with strategic direction set by executive leadership and following AP style guidelines and approved branding and editorial rules for tone, style, voice, and traditional and digital design elements.
2018 : 2019
Kaiser Permanente
Communications Manager
About
I'm a trusted and innovative IT, Business, Employee, and Internal Communications Manager and Leader with vast experience writing, designing, developing, deploying, managing, and measuring effective communications campaigns targeting IT organizations, physicians, clinicians, executive & operational leadership, and staff.
With proven success in the deployment of EPIC® clinical, technical, operational, corporate, and creative communications, as well as the management and development of intranets and other online communications channels, I've provided successful communications solutions and change management campaigns that promote user adoption and positive employee sentiment.
I’m known for my ability to seamlessly work within all interdependent areas and workgroups of an IT release management program, enabling executive and care delivery teams to achieve measurable strategic priorities and system adoption through simple, accessible, engaging, and consumable information.
I’m passionate about condensing intricate concepts and messaging from various disciplines into compelling content and stories that highlight the organization’s overarching mission and vision and its positive contributions to quality patient care.
I am also very passionate about leading integrated, multi-channel innovative communication campaigns that positively transform the pulse of the business and inspire meaningful company narratives that augment line of sight to strategic goals, beliefs, and objectives.
As a leader and experienced manager, I take pride in identifying, fostering, and growing the talents of any team so they can maximize their potential and grow professionally. By enabling ways to make their work meaningful and contribute valuable input, their level of job satisfaction and engagement increases.
MAIN SKILLS
Healthcare Information Technology (IT) | Leadership & Management | Stakeholder Engagement | Strategic Communications Consulting | Physician Group Relations | Employee Engagement | Internal & Corporate Communications | Performance Management | Leadership Consulting | Traditional & Digital Creative Process | Change Management
ADDITIONALS SKILLS & EXPERIENCE
Clinician & Physician Communications
Copywriting
Crisis Communications
Customer Journey Mapping
EPIC Deployment & Release Management Communications
Graphic Design
Healthcare Information Technology
Knowledge Management
Management Consulting
Management in Union-represented Environment
Medical Office Operations
Marketing Communications
Video Production & Editing
Profile Photo
