Armando Diaz
Details
Allianz Technology
Information Security Manager
2020 : 2020
Self-Employed
Cyber Security / Risk Professional
• Leading the team responsible for protecting MoneyGram’s revenue from cybercrime.
• Protecting 300,000+ plus endpoints distributed across 200 countries against cyber fraud.
o Has driven Cyber fraud losses down by 80%.
• Foster the development of security professionals aimed at providing effective defense and response to cyber fraud.
• Spearhead cyber fraud prevention within enterprise ecosystem by stating and executing a holistic approach and vision.
• Deliver requirements regarding organizational systems and applications changes in order to protect the enterprise from cyber-attacks.
• Collect and organize evidence for legal matters concerning Information Security incidents.
• Monitor 50+ applications used by internals, outsourced call center employees, and vendors in order to protect them against internal complicity fraud.
• Provide cross functional subject matter expertise to identify third party vendor solutions to meet business needs.
2015 : 2019
MoneyGram International
INFORMATION SECURITY MANAGER – PARTNER CYBER SECURITY
• • Lead team responsible for supporting company infrastructure and business operations.
o Improved Service Levels by 30%
• Delivered effective solutions to complex technical problems by managing and integrating contributions from multiple IT and business teams.
• Provided and drove holistic enterprise solutions.
• Prioritized workload in alignment with business needs and department’s vison.
• Responsible for managing outsourced team members and vendors.
• Bolstered relationships with partners in order to provide root cause analysis for shared problems.
• Ensured customer understanding of responsibilities regarding service outages and related issues.
• Stabilized and balanced applications support service delivery capacities by starting and driving the adoption of a training program and a Projects Handoff process.
• Coordinated support needs of new initiatives and projects with Applications Support Resources capabilities.
• Forecasted Applications Support needs regarding workforce footprint and technology demands.
• Delivered KPI's and metrics to help visualized the values of services provided by the Application Support team.
2012 : 2015
MoneyGram International
IT Operations Lead - Applications Support
• • Responsible for supporting the MoneyGram Point of Sale (POS). Global Agent Network.
• Charted the successful development and maintenance of relationships with entities supporting the global agent network and with the agents themselves; including : Walmart, CVS, Tesco, Thomas Cook, Paypal, SuperValu, UK Post office, Poste Italiane.
• Resolved technical issues preventing interoperability between Agents’ systems and MoneyGram systems.
• Educated MoneyGram’s regional offices overseas on POS capabilities and provided an open channel to raising concerns and generating solutions.
• Organized and supported POS initiatives coming from agents and/or regional offices, including innovation proposals, technical evaluations, configuration changes.
• Transformed agent and regional office concerns into tangible solutions that ensured satisfaction and continuity of business relationships and operations.
• Tested current and new releases of MoneyGram POS as well as provided feedback to business and technical developers in order to promote functionality and efficiency.
2010 : 2012
MoneyGram International
IT Operations Analyst - Systems Analyst
About
I am a seasoned technology management professional with 15+ years of information security and information technology experience. Recognized for a demonstrating a natural aptitude for delivering effective technology solutions to complex subjects, as well as for leveraging information security to protect company assets and collaborating with cross-functional teams. I have a history of contributing to company success throughout my career. Professional focal points include information security, IT management, cross-functional team leadership, technology solutions, root cause analysis, process optimization, legal support, revenue protection, troubleshooting, issue resolution, performance assessment, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, innovative thinking skills, as well as professional acumen, systems analysis, infrastructure development and resource management to support efficiency and maximum returns.
Currently, I am an Information Security Manager with MoneyGram International. Under my leadership, I protect company revenue from forms of cyber-crime. I also develop holistic approaches to complex security issues. In addition, I liaise with senior leadership, security professionals, and external vendors to ensure the company’s security support structure is driving the business forward with minimal expenditures and business impact.
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