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Benjamin Libbey
Information Security Consultant at MassMutual
Springfield, MA, United States
Details
Experience:
2018 : Present
MassMutual
Information Security Consultant
Responsible for the engineering and administering of macOS in the corporate environment.
Some responsibilities include testing OS updates, app updates, new app testing, software packaging and deployment, and configuration management all within jamf.
2015 : 2018
MassMutual Financial Group
Macintosh Support Consultant
Responsible for creating and rolling out the new Major Incident process and implementing SLA's to gauge progress made as well as providing detailed metrics on all aspects of the process. Routinely trend on Major Incidents to help prevent future occurrences. Facilitating the morning status call and weekly Major Incident Review board. Training and provide metrics within HPSM outside of the Major Incident space to peers.
2014 : 2015
MassMutual Financial Group
Major Incident Manager
Responsible for leading the team to ensure daily tasks were completed within SLA for the following applications including but not limited to; HP OVO, SCOM, Change Management, Incident Management, NNMi, Orion, Sitescope, RSA Tokens, Windows Server Level 1, Windows Desktop Level 1 & 2, Media Management, CA Service Desk, and Request Center.
Responsible for creating, testing, and updating procedures as well as trending incidents to identify gaps based on the monitoring tools.
2008 : 2014
MassMutual Financial Group
Data Center Operator Team Lead
Responsible for the media backups for the company. Key role of the disaster recover test. Assumed the lead role for projects such as hardware destruction, audit deliverables, and long term media storage.
2007 : 2008
MassMutual Financial Group
Data Protection Group Operator
MassMutual
Information Security Consultant
Responsible for the engineering and administering of macOS in the corporate environment.
Some responsibilities include testing OS updates, app updates, new app testing, software packaging and deployment, and configuration management all within jamf.
2015 : 2018
MassMutual Financial Group
Macintosh Support Consultant
Responsible for creating and rolling out the new Major Incident process and implementing SLA's to gauge progress made as well as providing detailed metrics on all aspects of the process. Routinely trend on Major Incidents to help prevent future occurrences. Facilitating the morning status call and weekly Major Incident Review board. Training and provide metrics within HPSM outside of the Major Incident space to peers.
2014 : 2015
MassMutual Financial Group
Major Incident Manager
Responsible for leading the team to ensure daily tasks were completed within SLA for the following applications including but not limited to; HP OVO, SCOM, Change Management, Incident Management, NNMi, Orion, Sitescope, RSA Tokens, Windows Server Level 1, Windows Desktop Level 1 & 2, Media Management, CA Service Desk, and Request Center.
Responsible for creating, testing, and updating procedures as well as trending incidents to identify gaps based on the monitoring tools.
2008 : 2014
MassMutual Financial Group
Data Center Operator Team Lead
Responsible for the media backups for the company. Key role of the disaster recover test. Assumed the lead role for projects such as hardware destruction, audit deliverables, and long term media storage.
2007 : 2008
MassMutual Financial Group
Data Protection Group Operator
Company:
MassMutual
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