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Bill Kovar
Lead Cybersecurity at AT&T
Pleasant Valley Crossroads, NJ, United States
Details
Experience:
2022 : Present
AT&T
Lead Cybersecurity
2019 :
AT&T
Principal Cybersecurity
2019 :
AT&T
Principal Technology Security
Member of a core architecture team responsible for the strategic evolution of a cloud based Customer Care platform with a specific role in defining workflow driven multi-channel contact management solutions. Also involved in research and forward looking work in cloud based API design and delivery.
Lead the architecture and design of cloud based Customer Service applications, specifically requirements and system engineering for a collection of IVR applications that provide automated trouble ticket management. Responsible for delivering detailed application and platform level requirements including : IVR application feature requirements, capacity planning, operational M&Ps, host interoperability, network engineering and performance analysis. Work closely with speech engineering, call flow designers, developers and testers, using both Agile and waterfall SDLC processes to assure delivery of high quality, client focused solutions.
2011 : 2019
AT&T
Principal Technical Architect, Call Center Strategies
Responsible for product development of a suite of secure remote access products used for device management and maintenance of voice and data networks. Manage an engineering team that supports both Windows and Linux based solutions on traditional servers as well as custom built Linux appliances. Software components leverage open source technology, website, database and encryption. Manage the software delivery process including defect tracking (Jira), version control (Subversion) and build management.
2010 : 2011
ION Networks
Product Development Manager
AT&T
Lead Cybersecurity
2019 :
AT&T
Principal Cybersecurity
2019 :
AT&T
Principal Technology Security
Member of a core architecture team responsible for the strategic evolution of a cloud based Customer Care platform with a specific role in defining workflow driven multi-channel contact management solutions. Also involved in research and forward looking work in cloud based API design and delivery.
Lead the architecture and design of cloud based Customer Service applications, specifically requirements and system engineering for a collection of IVR applications that provide automated trouble ticket management. Responsible for delivering detailed application and platform level requirements including : IVR application feature requirements, capacity planning, operational M&Ps, host interoperability, network engineering and performance analysis. Work closely with speech engineering, call flow designers, developers and testers, using both Agile and waterfall SDLC processes to assure delivery of high quality, client focused solutions.
2011 : 2019
AT&T
Principal Technical Architect, Call Center Strategies
Responsible for product development of a suite of secure remote access products used for device management and maintenance of voice and data networks. Manage an engineering team that supports both Windows and Linux based solutions on traditional servers as well as custom built Linux appliances. Software components leverage open source technology, website, database and encryption. Manage the software delivery process including defect tracking (Jira), version control (Subversion) and build management.
2010 : 2011
ION Networks
Product Development Manager
Company:
AT&T
About
Experienced, results oriented IT professional with 30+ years experience in the architecture and design of enterprise IT systems. Extensive experience in the design and architecture of large scale Call Center platforms with a focus on real-time event/message driven middleware. Experienced in all aspects of the software development lifecycle including: systems engineering, analysis, business and systems requirements gathering, data analysis, architecture and design in both an Agile and waterfall approach. Experienced in end-to-end engineering analysis and requirements definition of scalable, fault-tolerant cloud or premise based IT solutions with an emphasis on big data analytics.
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