Profiles search
Brandon R.
Information Security Enthusiast
San Antonio, TX, United States
Details
Experience:
2021 : Present
Randolph Brooks Federal Credit Union
Information Security Analyst
2019 : 2021
Randolph Brooks Federal Credit Union
Technical Support Analyst
•Responsible for imaging Dell desktops and laptops using the Kace 1100 appliance
•Responsible for troubleshooting bank applications and ensuring customer satisfaction
•Password and access administration utilizing Active directory and group policy using the least privileged security model
•Utilizing Cisco UCCM to deliver voice and phone support for users
•Patching and server administration to include Windows server 2008 R2, Windows server 2012
•Troubleshooting network issues on an enterprise wide network to include voice and data channels
•Installation and configuration of new Cisco switches and routers as needed
•Performs in place switch OS upgrades as needed
•Configuring and maintaining switch and router configs for cisco catalyst switches and various classes of routers
•Maintaning backups of servers, switch and router configs and voice systems
•Performing virtual server troubleshooting and administration in a VMWare ESX host environment
•Knowledge of TCP/IP, OSI model troubleshooting
•Experience in troubleshooting ATM issues, assisting ATM installations
2017 : 2019
Kleberg Bank
IT Technician
• Experience in modifying and troubleshooting application software programming, network configuration for customers across the US.
• Assisted with configuration of devices used in the petroleum industry.
Utilized Network tools to troubleshoot I/S issues to include :
• Troubleshoot connectivity issues.
• Pinging routers, switches, endpoints.
• Utilized Telnet to perform command prompt rebooting/reconfiguration.
• Utilized SSL to perform information assistance, reconfiguration.
• Static/Dynamic IP address configuration.
Use of Remote Desktop to install/implement software to include :
• Printer drivers
• Proprietary applications
• Troubleshooting application software, programming.
• Peripheral device software
Experience in using Cisco 1921 routers and Cisco 2960 switches.
Responsible for entering and escalating service tickets to Maintenance, Vendor technicians
2017 : 2017
CST Brands, Inc.
Systems Support Tech
• Assisted in the IT support and troubleshooting of 100+ personal machines.
• Network troubleshooting/implementation
• Experience in a ticketing system and completed work orders for employees.
• Assisted in the management of layer 2 switches to include setting up additional managed switches.
• Maintained 10+ POS systems.
Projects
• Utilized SDLC best practices to rollout a Symantec managed antivirus server.
• Entered 100+machines into an inventory management system.
• Assisted with creation of a dedicated server/network room for Microsoft servers and Cisco routers
2016 : 2016
Texas State Aquarium
IT Intern
Randolph Brooks Federal Credit Union
Information Security Analyst
2019 : 2021
Randolph Brooks Federal Credit Union
Technical Support Analyst
•Responsible for imaging Dell desktops and laptops using the Kace 1100 appliance
•Responsible for troubleshooting bank applications and ensuring customer satisfaction
•Password and access administration utilizing Active directory and group policy using the least privileged security model
•Utilizing Cisco UCCM to deliver voice and phone support for users
•Patching and server administration to include Windows server 2008 R2, Windows server 2012
•Troubleshooting network issues on an enterprise wide network to include voice and data channels
•Installation and configuration of new Cisco switches and routers as needed
•Performs in place switch OS upgrades as needed
•Configuring and maintaining switch and router configs for cisco catalyst switches and various classes of routers
•Maintaning backups of servers, switch and router configs and voice systems
•Performing virtual server troubleshooting and administration in a VMWare ESX host environment
•Knowledge of TCP/IP, OSI model troubleshooting
•Experience in troubleshooting ATM issues, assisting ATM installations
2017 : 2019
Kleberg Bank
IT Technician
• Experience in modifying and troubleshooting application software programming, network configuration for customers across the US.
• Assisted with configuration of devices used in the petroleum industry.
Utilized Network tools to troubleshoot I/S issues to include :
• Troubleshoot connectivity issues.
• Pinging routers, switches, endpoints.
• Utilized Telnet to perform command prompt rebooting/reconfiguration.
• Utilized SSL to perform information assistance, reconfiguration.
• Static/Dynamic IP address configuration.
Use of Remote Desktop to install/implement software to include :
• Printer drivers
• Proprietary applications
• Troubleshooting application software, programming.
• Peripheral device software
Experience in using Cisco 1921 routers and Cisco 2960 switches.
Responsible for entering and escalating service tickets to Maintenance, Vendor technicians
2017 : 2017
CST Brands, Inc.
Systems Support Tech
• Assisted in the IT support and troubleshooting of 100+ personal machines.
• Network troubleshooting/implementation
• Experience in a ticketing system and completed work orders for employees.
• Assisted in the management of layer 2 switches to include setting up additional managed switches.
• Maintained 10+ POS systems.
Projects
• Utilized SDLC best practices to rollout a Symantec managed antivirus server.
• Entered 100+machines into an inventory management system.
• Assisted with creation of a dedicated server/network room for Microsoft servers and Cisco routers
2016 : 2016
Texas State Aquarium
IT Intern
Company:
Randolph Brooks Federal Credit Union
About
Welcome to my page. I am a graduate of Texas A&M Corpus Christi with a BBA in Management Information Systems. I currently live in San Antonio, Texas and I am currently working in the IT Banking industry and I am always looking to expand my education and experience.
Profile Photo
