Brittany Williams Mays
Details
Cybersecurity
NexGenT
2021 : 2021
Master of Business Administration (M.B.A.)
Business Administration and Management
Rivier University
2016 : 2019
Certificate of Advanced Graduate Studies
Counseling Psychology
Rivier University
2015 : 2016
MS
Human Development and Family Studies, General
University of New Hampshire
2007 : 2009
Bachelor of Arts (B.A.)
English Language and Literature, General
University of Maryland Eastern Shore
2003 : 2007
The Catholic University of America
Information and Cybersecurity Analyst
2022 : 2023
The Catholic University of America
Technical Support Specialist
2021 : 2022
Insight Global
Tier 1 NOC Engineer
-Manage end user devices remotely using ConnectWise Cloud Control
-Assess, diagnose, resolve tickets using Hubspot
-Prepare machines for deployment and installed on-site
-Meet with potential customers, handle new inquiries, and establish new customers accounts by aligning services with assessed needs
-Provide customers with accurate product knowledge and information by building a sense of trust with business owners
-Demonstrate a positive and professional approach to customer relationship management
-Develop and maintain a constant strategy of self-discipline, customer service and organizational skills
-Grow customer confidence in developing unique ideas and business strategies
-Using CRM tools to improve outreach and sales
-Coordinate, analyze, and evaluate a variety administrative activities, operations and special projects
-Conduct and participate in developing administrative operating procedures, policies, and instructions with clients
-Assist in performing administrative support services in the areas of travel, executive correspondence, human resources, budget and procurement
2019 : 2022
QuikXrv
Consultant
Established a member owned and operated organization to develop a suite of low-cost business development services to promote, empower, and motivate emerging and existing entities, entrepreneurs, and professionals.
• Coordination and oversight of multiple customer and Corporate short-term and long-term programs and projects
• Project management activities to include management, execution, and project planning to meet agreed upon outcomes, milestones, and deadlines
• Used project analysis to identify any issues and red flags that may affect timeline or ability to meet set objectives
• Coordinated activities and resources for projects that impacted multiple departments and projects
• Prepared information and materials to update stakeholders on a project's status
• Actively participated in ongoing evaluation and improvement of internal processes and procedures
• Wrote and edited work flow processes and procedures
• Ensured satisfactory transfer of custody and control of project upon completion and archived appropriate records
2013 : 2018
FITOM Associates LLC
Management Consultant
Skills
Business Analysis, Business Process Improvement, Business Writing, Calendars, Case Management, Communication, Community Outreach, Customer Service, Cybersecurity, Decision-Making, Editing, English, Google Workspace, Group Therapy, Identity and Access Management (IAM), Interpersonal Skills, IT Audit, Leadership, Management, Medical Terminology, Meeting Scheduling, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Nonprofits, Office Administration, office management, Office Support, Policy Analysis, Process Flow Documentation, Procurement, Program Development, Project Management, Project Planning, Proofreading, Psychotherapy, Public Speaking, Risk management, Root Cause Analysis, Spreadsheets, Strategy, Supply Management, Team Leadership, Therapists, Time management, Word Processing, Writing
About
Security Analyst for a higher education institution. involved in IAM, procedure and policy review, vulnerability management, incident investigation and response.
Passion for improving processes. MS focusing on systems theory and relationships. MBA in Business Administration and Post-Masters in Counseling. Sec+.
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