Profiles search
Cameron Gordon
Cybersecurity Operations Manager at Calian Corp
Houston, TX, United States
Details
Experience:
2020 : Present
Calian Group
Cybersecurity Operations Manager
2018 : 2020
Techcess Cybersecurity Group
SOC Analyst
• Closed 2000 service tickets in my first year
• Received Highest Customer Service Rating 7 months in a row
• Received 400 positive customer performance reviews
• Number 6 rated support specialist in the company worldwide for the 2018 year
2018 : 2019
ERGOS Technology Partners, Inc.
Help Desk Specialist
• Generated 7.5 million in revenue through strategic account partnerships and implementation of sales plans.
• Proactively identifying opportunities to reinforce the stores brand through retail activities.
• Evaluate and coach other sales staff to grow the sales market and increase customer satisfaction.
• Conducted training programs to educate sales professionals regarding products and programs.
2015 : 2018
Athena Gun Club
Retail Sales Manager
• Successfully grew the store profit by 40% and awarded highest customer satisfaction in the area.
• Built Customer loyalty through exceptional customer service techniques and an engaging in-store experience.
• Analyzed sales figures and inventory levels in order to determine trends, then reported findings to store owner.
• Developed a specialized processing system to expedite merchandising of products.
• Created and maintained various social media accounts to promote growth and build an image.
2014 : 2015
The Firing Pin
Firearms Sales Manager
Calian Group
Cybersecurity Operations Manager
2018 : 2020
Techcess Cybersecurity Group
SOC Analyst
• Closed 2000 service tickets in my first year
• Received Highest Customer Service Rating 7 months in a row
• Received 400 positive customer performance reviews
• Number 6 rated support specialist in the company worldwide for the 2018 year
2018 : 2019
ERGOS Technology Partners, Inc.
Help Desk Specialist
• Generated 7.5 million in revenue through strategic account partnerships and implementation of sales plans.
• Proactively identifying opportunities to reinforce the stores brand through retail activities.
• Evaluate and coach other sales staff to grow the sales market and increase customer satisfaction.
• Conducted training programs to educate sales professionals regarding products and programs.
2015 : 2018
Athena Gun Club
Retail Sales Manager
• Successfully grew the store profit by 40% and awarded highest customer satisfaction in the area.
• Built Customer loyalty through exceptional customer service techniques and an engaging in-store experience.
• Analyzed sales figures and inventory levels in order to determine trends, then reported findings to store owner.
• Developed a specialized processing system to expedite merchandising of products.
• Created and maintained various social media accounts to promote growth and build an image.
2014 : 2015
The Firing Pin
Firearms Sales Manager
Company:
Calian Group
About
Experienced Support Analyst with a demonstrated history of working in the IT industry.
Profile Photo
