Profiles search
Cassandra Foster
Mossé Cyber Security Institute-Remote Cybersecurity Intern | Seeking Security+ | Network Security
Ft. Washington, MD, United States
Details
Experience:
I am currently interning with Mossé Cyber Security Institute in their Remote Internship Programme in order to develop and acquire the industry desired practical skills. The experience I gain through successfully completing their practical skills Internship Programme will provide me with professional confidence, acumen and experience to apply for any industry technology or security team position. This also positions me to provide the rigour to research and deliver appropriate technology solutions, thus becoming a valued member of the IT community.
Some of the skills this internship programme imparts :
Perform network vulnerability scans
Exploit vulnerabilities with Metasploit
Identify and exploit web application vulnerabilities without tools
Write custom offensive security tools to aid Red Teaming operators
Assess the security settings of Windows machines and harden them
Hunt for malware using YARA
Hunt for threat actors on Windows networks using Python
Defend web applications against common vulnerabilities
2022 : Present
Mossé Cyber Security Institute
MRCI - MCSI Cybersecurity Internship
Servicing FEMA by doing the following :
Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
· Comfortable monitoring and prioritizing ticketed requests based on status, updates and escalations while recognizing when to forward issues to the proper technical department, especially during outages
· Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues
· Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions as required
· Work to resolve issues over zoom by walking the associate through troubleshooting processes
2022 : 2022
TTEC
Service Desk Analyst
Assisted Raytheon with the following :
-Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. -May recommend process changes.
-Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
-Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
-Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
-Supports documentation maintenance; updates information and changes as directed.
-Works with less experienced technical and non-technical personnel on both routine and complex projects.
2022 : 2022
Pomeroy
Cyber Security Desktop Support For Raytheon Intelligence & Space
-Imaging PCs
-Deploying PCs
-Helping with setting up workstations, some network cable deployment / management, and effectively being smart hands for our remote IT department.
Level 2 IT support environment within a medium to large organization.
Experience in maintaining and remediating EUS services and seeking opportunities to improve EUS operations.
Experienced in working as part of disperse teams across geographically and culturally diverse locations.
Considerable technical knowledge and experience in multiple aspects of EUS.
Technical experience across Windows 10, Microsoft 365, Microsoft SCCM/Intune, Microsoft Azure, Active Directory, and solid hardware knowledge across laptops, PCs, mobile devices, and other equipment.
Demonstrated experience in contributing to process improvement and efficiencies.
Technical credibility independent judgment and decision-making experience on EUS matters.
Ability to overcome challenges in remote working such as overseas locations, cultural differences, split time zones to ensure positive interactions.
Experience in other relevant EUS technologies :
-PC Image definition and build
-Application packaging and deployment.
-Experience of working in Manufacturing, Mining, or a major corporation with complex IT environments.
-Experience of working in a complex highly federated organization ITIL Foundations Certification.
-Excellent communication skills – written and verbal.
-Actively keeps abreast of technology, people, and process considering how it may apply to End User Services.
2020 : 2022
Kelly
Desktop Security Specialist For Weir ESCO
Diagnose and resolve network problems and appropriately referring and supporting complex problems, and providing instruction to end users on basic use of hardware and desktop supported software.
• Provide support to Authorized Users on a proactive and reactive basis associated with the support incidents assigned for resolution.
• Provide devices in the form of a smart phone or tablet that enables the receipt of email, phone escalations, and other communication interfaces for support engagement.
• Provide Technical support services that will promptly restore service operation with minimum disruption to the business to promote Authorized User satisfaction
• Provide On-site support service of workstations and telecommunication peripheral equipment as well as for providing technical support and consultation for desktop, network, and telecommunications.
• Provide a focus on process improvement, problem avoidance, and increased remote resolution at 6 month review intervals.
• Insure all “Sale Days” are staffed with qualified personnel.
• Respond to all requests for support with appropriate prioritization to the business. Escalate incidents to a Manheim Field Manager when business conflicts occur.
• Provide support to Authorized Users on a proactive and reactive basis associated with the support incidents assigned for resolution using Service Now ticketing software.
Provide a level of expertise across multiple skill sets to address and resolve the customer’s issues in an acceptable timeframe. Provider is expected to be able to support the following items : End-user Devices, Desktops and Laptops, Desktop, Network, and Portable Printers, Toughbook Computers, Hand Held Scanners, Level 1 Telephone systems, Level 1 Server Support, Level 1 Digital Video Recorder (DVR) support, Software, Windows XP and Win 7 operating systems, MS Office 2003 | 2007 | 2010, Legacy applications, Standard Tasks, Password resets, Basic start/stop of system jobs,Tape backup for servers.
2018 : 2018
Apex Systems
Desktop Support II For Cox Automotive
Some of the skills this internship programme imparts :
Perform network vulnerability scans
Exploit vulnerabilities with Metasploit
Identify and exploit web application vulnerabilities without tools
Write custom offensive security tools to aid Red Teaming operators
Assess the security settings of Windows machines and harden them
Hunt for malware using YARA
Hunt for threat actors on Windows networks using Python
Defend web applications against common vulnerabilities
2022 : Present
Mossé Cyber Security Institute
MRCI - MCSI Cybersecurity Internship
Servicing FEMA by doing the following :
Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
· Comfortable monitoring and prioritizing ticketed requests based on status, updates and escalations while recognizing when to forward issues to the proper technical department, especially during outages
· Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues
· Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions as required
· Work to resolve issues over zoom by walking the associate through troubleshooting processes
2022 : 2022
TTEC
Service Desk Analyst
Assisted Raytheon with the following :
-Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. -May recommend process changes.
-Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
-Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
-Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
-Supports documentation maintenance; updates information and changes as directed.
-Works with less experienced technical and non-technical personnel on both routine and complex projects.
2022 : 2022
Pomeroy
Cyber Security Desktop Support For Raytheon Intelligence & Space
-Imaging PCs
-Deploying PCs
-Helping with setting up workstations, some network cable deployment / management, and effectively being smart hands for our remote IT department.
Level 2 IT support environment within a medium to large organization.
Experience in maintaining and remediating EUS services and seeking opportunities to improve EUS operations.
Experienced in working as part of disperse teams across geographically and culturally diverse locations.
Considerable technical knowledge and experience in multiple aspects of EUS.
Technical experience across Windows 10, Microsoft 365, Microsoft SCCM/Intune, Microsoft Azure, Active Directory, and solid hardware knowledge across laptops, PCs, mobile devices, and other equipment.
Demonstrated experience in contributing to process improvement and efficiencies.
Technical credibility independent judgment and decision-making experience on EUS matters.
Ability to overcome challenges in remote working such as overseas locations, cultural differences, split time zones to ensure positive interactions.
Experience in other relevant EUS technologies :
-PC Image definition and build
-Application packaging and deployment.
-Experience of working in Manufacturing, Mining, or a major corporation with complex IT environments.
-Experience of working in a complex highly federated organization ITIL Foundations Certification.
-Excellent communication skills – written and verbal.
-Actively keeps abreast of technology, people, and process considering how it may apply to End User Services.
2020 : 2022
Kelly
Desktop Security Specialist For Weir ESCO
Diagnose and resolve network problems and appropriately referring and supporting complex problems, and providing instruction to end users on basic use of hardware and desktop supported software.
• Provide support to Authorized Users on a proactive and reactive basis associated with the support incidents assigned for resolution.
• Provide devices in the form of a smart phone or tablet that enables the receipt of email, phone escalations, and other communication interfaces for support engagement.
• Provide Technical support services that will promptly restore service operation with minimum disruption to the business to promote Authorized User satisfaction
• Provide On-site support service of workstations and telecommunication peripheral equipment as well as for providing technical support and consultation for desktop, network, and telecommunications.
• Provide a focus on process improvement, problem avoidance, and increased remote resolution at 6 month review intervals.
• Insure all “Sale Days” are staffed with qualified personnel.
• Respond to all requests for support with appropriate prioritization to the business. Escalate incidents to a Manheim Field Manager when business conflicts occur.
• Provide support to Authorized Users on a proactive and reactive basis associated with the support incidents assigned for resolution using Service Now ticketing software.
Provide a level of expertise across multiple skill sets to address and resolve the customer’s issues in an acceptable timeframe. Provider is expected to be able to support the following items : End-user Devices, Desktops and Laptops, Desktop, Network, and Portable Printers, Toughbook Computers, Hand Held Scanners, Level 1 Telephone systems, Level 1 Server Support, Level 1 Digital Video Recorder (DVR) support, Software, Windows XP and Win 7 operating systems, MS Office 2003 | 2007 | 2010, Legacy applications, Standard Tasks, Password resets, Basic start/stop of system jobs,Tape backup for servers.
2018 : 2018
Apex Systems
Desktop Support II For Cox Automotive
Company:
Mossé Cyber Security Institute
Profile Photo
