Chris Alarcon
Details
Cyber Security
University of Maryland University College
2015 : 2017
Graduate Certificate
Foundations of Cybersecurity
University of Maryland University College
2015 : 2016
Bachelor’s Degree
Computer and Information Technology
University of Maryland University College
Certificate
Computer Networking
University of Maryland University College
Associate of Arts (A.A.)
Computer Studies
University of Maryland University College
E. & J. Gallo Winery
Information Security Analyst
* Provide premier level support for executive’s and above within an enterprise environment. Collaborate with teams on procedures, policies, and practices to meet and manage customer expectations.
* Order, procure and provision mobile platforms. Maintain security and best practices with NIST guidance on mobile OS’s to include encrypting backup, restore and migrating data both client and cloud services.
* Install, configure, and troubleshoot host systems, mobile platforms, and networks in identifying issues, providing solutions and remediation techniques.
* Research latest trends within Information Technology associated with security vulnerabilities, mitigation and prevention strategies and protecting device data.
2016 :
E. & J. Gallo Winery
System Engineer
* Served as an escalation resource for system upgrade strategies and provide documentation to technical engineers to perform system installations and upgrades.
* Experience in MobileIron Mobility Device Management (MDM) architecture, troubleshooting handheld devices such as BlackBerry, Android, Windows Mobile and iPhone.
* Provided support for over 2,000+ employees mobile devices in an enterprise environment.
* Research and validate customer mobility solutions, report test findings, and recommended best-fit solutions.
2013 : 2016
CompuCom
Networking Analyst
* Designated Project Team Lead for Windows 7 Enterprise, include supervising 6 level II technicians, migration of end user data both on and off-site.
* Building technician responsible for installing, configuring, troubleshooting personal computer hardware, mobile devices, client applications and printers.
* Reported and updated calls, escalations and service tickets in electronic tracking software.
* Maintain and administer corporate data on mobile devices utilizing Afaria mobile device management structure.
2009 : 2013
CompuCom
Desktop Support Technician
* Recalled to Active Duty tasked for completion of a $40 Million data server room which supports over 18,000 war fighters, subscribers and end-users throughout Iraq to communicate.
* Interface with supporting contractors/government project managers to accomplish commercialization projects in Baghdad.
* Configured, maintain and installed computer systems and printers to end users on unclassified and classified networks.
2008 : 2009
US Army Reserve
Program Manager
Skills
Active Directory, Android, Blackberry, Carrier Services, Cisco Systems Products, Cisco Technologies, Computer Hardware, Enterprise Software, Hardware, Information Technology, iOS, ITIL, Management, Microsoft Office, Mobile Applications, Mobile Device Management, Mobile Devices, Networking, Operating Systems, Security, Servers, Technical Support, Testing, Troubleshooting, VMware, Windows, Windows 7, Windows Server, Windows XP, Wireless Networks
About
A professional technical analyst with more than 18 years of experience within the Department of Defense working with Information Technology, Telecommunications and Information Systems within face-paced environments holding an active government security clearance. Effective leadership attributes in procuring, provisioning and deploying business tactics. Unlimited teamwork ethic aimed for creating innovating ideas and solutions for counterterrorism strategies, computer software knowledge and customer service.
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