Chris Timmers
Details
CIS : Windows 2000 Network Administration
Ivy Tech Community College
1999 : 2002
Engineering, Asian Studies, Computer Technology
Purdue University
1990 : 1996
Federal Home Loan Bank of Indianapolis (FHLBI)
Information Security Analyst
Recruited as system administrator through Beacon Hill Staffing Group in February 2020 for contract-to-hire in SMC's North America IT department. As part of the User Technology Group, I am responsible for both US and Canada user experience, with SaaS platforms, identity and access management, email security, and integration of legacy application platforms. I successfully converted to full-time employee of SMC in September 2020 as a technical services integrator.
- Microsoft 365 cloud with Exchange Online and hybrid Azure AD
- Okta SSO identity management and software provisioning
- IBM Notes administration and ongoing migration to M365
- Email fraud defense platform monitoring and response
- Agile methodology using Scrum and Kanban frameworks for project life cycles
- Collaboration with vendors, consultants, business units within North America headquarters, and global subsidiaries and partners
2020 : 2022
SMC
Technical Services Integrator
• Successfully managed a software implementation project from kickoff to UAT to provide Interactive Voice Response service to clients of demand-response public transit.
• Oversaw final UAT and implementation of an intelligent transportation system (“Transit Master”) for use with computer-assisted dispatching and automated vehicle location (CAD/AVL) for fixed-route and demand-response revenue and nonrevenue fleets totalling ~250 vehicles.
• Collaborated with contract specialists to define scope of work and standard procedures for contracted communications/electrical technicians to support the mobile software and hardware used by the 250 vehicles mentioned above.
• Managed a rotating team of contractors to install, configure, and maintain vehicle-based mobile data technologies for 250 public transit fleet vehicles.
• Using VMware vSphere 5.5 and 6 I collaborated with peers in system administration to configure and maintain multiple virtual datacenter clusters for production and dev/test application environments in Windows Server operating systems.
• Using VMware Horizon View 6 and 7 I managed configuration and administration of multiple VDI floating pools of Windows 7 and 10 workstations for use by mobile and external/contracted users.
2009 : 2019
Indianapolis Public Transportation Corporation (IndyGo)
Systems Analyst / Administrator
Customer Service
• Liaison between client IT and client end users (local and national)
• User requirements gathering/ needs assessment for business intelligence
• Client site tier 2 hardware/ software support
Technical
• Business Objects report development/ management, including SQL data analysis
• Define and execute functionality testing and data verification for reports
• Technical writing including change control, process & application documentation, testing
• Internal system administration disaster recovery, system backup and restore, user management
2007 : 2009
Dataflow Systems, Inc.
Application Specialist & Business Integration Analyst
Customer Service
• Lead software support to end-users via phone, web, and email, including on-site and remote training
• Multimedia documentation of training materials and support procedures
• Screen, verify, and approve customer support and download requests
Technical
• Maintain external company website, including FAQ for common issues, known bugs, and resolutions
• Collaboration with application developers for UI/UX, new feature requirements, and testing
• Create and maintain custom reports and system templates within Crystal Reports.
• Internal support of staff IT needs including software, hardware, connectivity
2000 : 2007
20-20 Technologies (formerly Data One, Inc.)
Application Specialist
Skills
Active Directory, Analysis, Business Analysis, Computer Hardware, Customer Satisfaction, Customer Service, Data Analysis, Data Center, Data Center Virtualization, Disaster Recovery, Information Technology, Microsoft Office, Networking, Process Improvement, Product Support, Project Management, Project Planning, Quality Assurance, Requirements Analysis, SharePoint, Software Documentation, Solarwinds, SQL, System Administration, Systems Analysis, Testing, Training, Troubleshooting, Virtual Desktop Infrastructure, Virtualization, Virtual Machines, VMware ESX, VMware Horizon View, VMware vCenter, VMware vSphere
About
“Why is it, my old friend, that you've moved so far away from me?”
“All motion is relative, Matt. Maybe it's you who've moved away by standing still.”
- Inherit the Wind (1960)
Change is not only inevitable, it is irrepressible. Adaptation is necessary not only for success, but survival. Individuals as well as organizations must adapt or stagnate. Technology evolves quickly, and information systems and organizational processes must continuously improve to benefit from innovation. I am excited to be part of an industry that continues to improve upon itself at a time when all areas of commerce are understanding the fundamental importance of information management, analysis, and protection. I am eager to build on my 20 years in IT from humble helpdesk beginnings to virtualization of resources and team leadership with an employer I can invest in to face the challenges of the next decades.
Profile Photo
