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Christine J.
Privacy and Information Security Manager at Western Health Advantage
Sacramento, CA, United States
Details
Experience:
2021 : Present
Western Health Advantage
Privacy and Information Security Manager
Collaborated and strategized with business owners and external partners to determine data requirements and workflows for technology initiatives and projects while complying with HIPAA, HITECH and CCPA regulations.
Led discussions with vendors, Information Services (IS) and business owners to identify and implement operational solutions for Protected Health Information (PHI) data requests, exchanges, and workflows.
Project managed and co-led metrics work group. Identified applicable enterprise-wide data protection metrics. Designed SQL environment to capture, monitor and report information to leadership. Designed and tested custom user interface, reports and dashboards. Provided continued support as program matured.
Led review of Epic self-pay encounter data. Utilized Clarity data models / views to write custom SQL queries. Data inconsistencies were identified, workflows adjusted, and template update approved.
Participated with Enterprise Data Governance team to operationalize the Enterprise Data Classification Policy.
Designed and built custom database to reconcile data between contract management software and privacy and information security risk assessment software.
Reviewed department applications and provided recommendations for department productivity metrics.
Participated in review of incident tracking software functionality, workflows, and data elements. Provided recommendations to eliminate redundancy, increase efficiency and provide meaningful metrics.
Participated in privacy and security risk assessment review process for all products, services and data requests. Worked with vendors to remediate risk review findings.
Partnered with business, risk team and vendors to identify and mitigate information security findings to adhere to company policies and standards.
Liaison between business and risk team to facilitate adoption of new information security protocols.
Reviewed and updated enterprise-wide Privacy policies.
2016 : 2021
Sutter Health
Privacy Officer, Data, Privacy and Information Security
Manage team of analysts that perform auditing and monitoring of electronic health records and assist in Privacy investigations.
Led the successful roll out of the Electronic Health Record (EHR) Auditing and
Monitoring (A&M) Program. Created processes, workflows, templates, and training materials.
Partnered with VP of Privacy to create strategy, roadmap and operational responsibilities of A&M program.
Continuality worked with vendor to resolve data issues and identify improvement opportunities.
Developed and monitored operational data trends to analyze f or program effectiveness.
Led a proof of concept (POC) project with a potential new vendor to replace the existing A&M application.
Created and presented results of POC to VP and senior leadership. Determination was made to discontinue use of current application and move to new solution.
Led Data Loss Prevention Program transition from IS to A&M; this required resource planning,
determining training needs, creating processes, change management, workflows and templates.
Developed, documented and implemented Physical Audit Report program. Led the team in the creation of workflows, templates and database.
Led investigations. Provided direction to the Investigation Team while fostering creativity in an effort to close incidents timely and accurately. Created strategies and methodologies for future investigations.
2015 : 2016
Sutter Health
Manager, Privacy and Information Security, Auditing and Monitoring Team
Implemented Security Audit Manager (SAM) Application. Responsibilities included data normalization and validation between multiple data sources requiring the ability to creatively solve for data challenges.
Work with vendors and internal IS team to migrate data into the auditing and monitoring application.
Worked closely with vendor to resolve data and application issues. Provided enhancement
recommendations that were implemented.
Successfully partnered, influenced and managed internal and external relationships.
Proactively learned EHR (Epic Clarity) database structure using the vendor’s data dictionary. Developed relationships with Epic resources to further understanding of application and data structure.
Partnered with vendors to improve data quality to streamline review processes. Utilized Clarity Data
Dictionary to identify views instrumental in importing meaningful data that reduced false positives.
Provided data analysis support for applications and investigations.
Managed A&M analysts. Trained analysts to assess access activity appropriateness using Clarity data.
2014 : 2015
Sutter Health
Senior Technical Lead / Project Manager / Supervisor
Successfully project managed the implementation of two major upgrades to the department’s electronic work papers application (TeamMate). The upgrade included migrating from a decentralized database to a centralized database. Managed the process of normalizing data into the new database structure.
Successfully self-taught myself the application to better understand the team’s needs a nd the tools
functionality.
Partnered with vendor to troubleshoot application issues and submit enhancement requests. Multiple
enhancement requests were adopted by vendor. Implemented internal change management process.
Worked with leadership to identify and build meaningful reports and dashboards for executives and Board of Directors. Consistently published on time. Created a custom Teammate data dictionary.
Implemented Audit Command Language (ACL) software. Evaluated department needs and identified
potential software solutions. Responsible for management of budget.
Utilized ACL to support data heavy audits. Wrote scripts to provide meaningful data more efficiently.
Provided data support for internal audit reviews, including working with operational and financial data.
Proactively anticipated data requirements to help the team achieve their goals.
Provided data literacy training to team to broaden their understanding of data utilization essential to audit plan. Created custom training materials for the department.
2010 : 2014
Sutter Health
Senior Data Base Analyst
Western Health Advantage
Privacy and Information Security Manager
Collaborated and strategized with business owners and external partners to determine data requirements and workflows for technology initiatives and projects while complying with HIPAA, HITECH and CCPA regulations.
Led discussions with vendors, Information Services (IS) and business owners to identify and implement operational solutions for Protected Health Information (PHI) data requests, exchanges, and workflows.
Project managed and co-led metrics work group. Identified applicable enterprise-wide data protection metrics. Designed SQL environment to capture, monitor and report information to leadership. Designed and tested custom user interface, reports and dashboards. Provided continued support as program matured.
Led review of Epic self-pay encounter data. Utilized Clarity data models / views to write custom SQL queries. Data inconsistencies were identified, workflows adjusted, and template update approved.
Participated with Enterprise Data Governance team to operationalize the Enterprise Data Classification Policy.
Designed and built custom database to reconcile data between contract management software and privacy and information security risk assessment software.
Reviewed department applications and provided recommendations for department productivity metrics.
Participated in review of incident tracking software functionality, workflows, and data elements. Provided recommendations to eliminate redundancy, increase efficiency and provide meaningful metrics.
Participated in privacy and security risk assessment review process for all products, services and data requests. Worked with vendors to remediate risk review findings.
Partnered with business, risk team and vendors to identify and mitigate information security findings to adhere to company policies and standards.
Liaison between business and risk team to facilitate adoption of new information security protocols.
Reviewed and updated enterprise-wide Privacy policies.
2016 : 2021
Sutter Health
Privacy Officer, Data, Privacy and Information Security
Manage team of analysts that perform auditing and monitoring of electronic health records and assist in Privacy investigations.
Led the successful roll out of the Electronic Health Record (EHR) Auditing and
Monitoring (A&M) Program. Created processes, workflows, templates, and training materials.
Partnered with VP of Privacy to create strategy, roadmap and operational responsibilities of A&M program.
Continuality worked with vendor to resolve data issues and identify improvement opportunities.
Developed and monitored operational data trends to analyze f or program effectiveness.
Led a proof of concept (POC) project with a potential new vendor to replace the existing A&M application.
Created and presented results of POC to VP and senior leadership. Determination was made to discontinue use of current application and move to new solution.
Led Data Loss Prevention Program transition from IS to A&M; this required resource planning,
determining training needs, creating processes, change management, workflows and templates.
Developed, documented and implemented Physical Audit Report program. Led the team in the creation of workflows, templates and database.
Led investigations. Provided direction to the Investigation Team while fostering creativity in an effort to close incidents timely and accurately. Created strategies and methodologies for future investigations.
2015 : 2016
Sutter Health
Manager, Privacy and Information Security, Auditing and Monitoring Team
Implemented Security Audit Manager (SAM) Application. Responsibilities included data normalization and validation between multiple data sources requiring the ability to creatively solve for data challenges.
Work with vendors and internal IS team to migrate data into the auditing and monitoring application.
Worked closely with vendor to resolve data and application issues. Provided enhancement
recommendations that were implemented.
Successfully partnered, influenced and managed internal and external relationships.
Proactively learned EHR (Epic Clarity) database structure using the vendor’s data dictionary. Developed relationships with Epic resources to further understanding of application and data structure.
Partnered with vendors to improve data quality to streamline review processes. Utilized Clarity Data
Dictionary to identify views instrumental in importing meaningful data that reduced false positives.
Provided data analysis support for applications and investigations.
Managed A&M analysts. Trained analysts to assess access activity appropriateness using Clarity data.
2014 : 2015
Sutter Health
Senior Technical Lead / Project Manager / Supervisor
Successfully project managed the implementation of two major upgrades to the department’s electronic work papers application (TeamMate). The upgrade included migrating from a decentralized database to a centralized database. Managed the process of normalizing data into the new database structure.
Successfully self-taught myself the application to better understand the team’s needs a nd the tools
functionality.
Partnered with vendor to troubleshoot application issues and submit enhancement requests. Multiple
enhancement requests were adopted by vendor. Implemented internal change management process.
Worked with leadership to identify and build meaningful reports and dashboards for executives and Board of Directors. Consistently published on time. Created a custom Teammate data dictionary.
Implemented Audit Command Language (ACL) software. Evaluated department needs and identified
potential software solutions. Responsible for management of budget.
Utilized ACL to support data heavy audits. Wrote scripts to provide meaningful data more efficiently.
Provided data support for internal audit reviews, including working with operational and financial data.
Proactively anticipated data requirements to help the team achieve their goals.
Provided data literacy training to team to broaden their understanding of data utilization essential to audit plan. Created custom training materials for the department.
2010 : 2014
Sutter Health
Senior Data Base Analyst
Company:
Western Health Advantage
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