Christopher Carlson
Details
Cisco
Information Security Engineer
Cloud Managed Services Security Problem Manager responsible for proactive and re-actively managing reoccurring and high profile problems with the service that impact the customer service and delivery platform.
2018 : 2023
Cisco
CMS Problem Manager
Manager of all 24 x 7 personnel in the United States that provide day 2 support to Cisco Managed Security Service Active Threat Analytic Security Operations Center customers.
Responsible for the daily deliverables for customers in tiered support model from Essentials, Enhanced and Premier services. Manage investigators, Analyst, Security Engineers and Support Positions that provide MDR support on 24 x 7 support. Mentor my peer SOC Managers in EMEAR, and APJC regions. Provide policy guidance, process development and sales enablement to internal and external cisco teams.
2017 : 2018
Cisco Advanced Services
Manager Advanced Services
2014 : 2017
Cisco Advanced Services
Information Security Investigator II
Monitoring customer networks for malicious activities, identifying, analyzing and preparing written reports for investigators and customers on activities and remediation steps.
2014 : 2014
Cisco Advanced Services
Incident Analsys
About
Twenty plus years experience in the computer networking field. Currently the Manager for the Cisco Managed Security Services, Active Threat Analytics Security Operations Center in RTP< North Carolina. Certified in Microsoft, Novell, Cisco and Linux systems, familiar with Macintosh OS 9 and 10 and network security. Current experience with Firewalls, Web Content Filters, Intrusion Prevention Systems, Enterprise level vulnerability, compliance and mitigation requirements and procedures, network flow collection and evaluation, and server log collection, correlation and evaluation products. Twenty plus years progressive experience in the United States Army Military Police, with solid supervisory experience in site security and information systems security.
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