Christopher Grillo
Details
Responsible for technical support, I provide exemplary support services by phone and promptly resolve technical issues related to hardware/software/networking/cybersecurity. I also manage cybersecurity risk and privacy assessments from customers and contractors.
Accomplishments :
• Managed complex implementation projects across the United States.
• Provided Subject Matter Expertise (SME) guidance for SOC II and HIPAA compliance.
• Administered Microsoft 365 SaaS Cloud and Jamf MDM platform.
• Achieved 100% conversion rate of pilot implementations to full customer status, resulting in millions of dollars in new business.
• Increased volume of medical interpretation services by more than 1.2M additional minutes per year.
2018 : Present
Voyce Inc
Director of Implementation and Cybersecurity
As Owner of Grillo Technologies, I provided my clients with 24/7 IT support to resolve various hardware/software issues. I directed all aspects of daily operations of a technical support service.
Accomplishments :
• Delivered services that significantly boosted computer system performance, removed Spyware and viruses, data backup and recovery, wireless networking, security awareness training, mobile device support, hardware/software support, and system design.
2010 : 2018
Grillo Technologies
Owner / IT Support
About
As a customer-oriented IT professional, I have a Master of Science in Management Information Systems and numerous technical certifications including:
AWS Certified Cloud Practitioner
CompTIA Secure Infrastructure Specialist (CSIS)
CompTIA Network Infrastructure Professional (CNIP)
CompTIA IT Operations Specialist (CIOS)
CompTIA A+
CompTIA Security+
CompTIA Network+
CompTIA Server+
I have a solid professional base and am adept at routinely contributing high levels of communication, guidance, customer support, and technical acumen. I thrive in remote, independent, or collaborative positions and possess strong time management and multi-tasking skills.
As current Director of Implementation and Cybersecurity at Voyce Inc, I implement and train customers on the Voyce platform and am experienced implementing internally developed applications.
Other key skills include:
• Implementation and upgrade
• Cross-Functional Collaboration
• Communication skills with strong critical thinking, complex problem-solving, and excellent public speaking skills.
• Project management, deadline-oriented, time management
• Process Improvement
• Customer Relations / Relationship Building
• Consistently participate in professional development activities and training courses to remain abreast on knowledge required for continued success.
My technical proficiencies include Microsoft 365, AWS Cloud, Salesforce, medical robotics, SQL query writing, Agile foundations, computer networking, technical support, operating systems, and troubleshooting.
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