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Dave Avra
Cybersecurity Professional
Denver, CO, United States
Details
Education:
Cyber Security
Cyber Security w/ Organizational Leadership Specialization
Colorado State University Global
2012 :
N/A
Security
LeaderQuest Denver
2020 : 2020
Associate of Arts and Sciences - AAS
Logistics, Materials, and Supply Chain Management
Community College of the Air Force
2016 : 2020
Cyber Security w/ Organizational Leadership Specialization
Colorado State University Global
2012 :
N/A
Security
LeaderQuest Denver
2020 : 2020
Associate of Arts and Sciences - AAS
Logistics, Materials, and Supply Chain Management
Community College of the Air Force
2016 : 2020
Experience:
•Act as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.
•Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.
•Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.
•Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.
•Define technical work break-down structure, Key performance metrics and outcome success criteria for Operational projects
•Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.
•Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming, and data center capabilities.
•Perform as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors.
•Responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports.
•Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results
2021 : Present
Bank of America
System Engineer - Global Information Security
-Maintain and operate fuels and cryogenic fuels facilities and equipment.
-Receive, Store, and issue petroleum products purchased for use in Air Force vehicles, aircraft , and equipment.
-Refuel Aircraft with various types of mobile refueling equipment.
-Responsible for fuels Control Center where all fuel requests are received.
-Conduct preventative maintenance inspections to ensure functionality of fuel vehicle fleet.
-Maintain bulk storage facilities where millions of gallons of fuel are stored.
2016 :
US Air Force Reserve
Technical Sargent - Fuels Management - Reservist
Lead a team of engineers managing their tasks such as completing tickets, removing obstacles, and escalation
Direct and manage process improvement programs for organization to ensure consistent operational procedures
Liaison between Product, Software Engineering, Advanced Engineering, Security and Technology services
Manage and perform deployment of software upgrades and configuration of supported systems, insuring SSP guidance
Manage configuration changes, ensuring change management process including Security, CMB and software review
Incident Management/Ownership of customer impacting outages working to problem resolution and root cause analysis
Ensure requirements for operational, configuration/data management and security standards are met
Provide technical support and direction for new or existing technologies and current operations initiatives
Hands on engineering work, on call and outage mitigation and remediation, including root cause analysis
Actively contribute to reducing the mean time resolution of all customer impacting events
Assist in management and execution of products and projects driven by product and engineering teams
Ensure that all engineers have an active development plan and are progressing in their skill sets
Exceptional project management skills and being able to see a project through to completion
Exceptional attention to detail when reviewing or preparing documents, communications, or any other material
Excellent verbal and written communication skills, the ability to communicate at all levels of the organization
Proven organizational skills, the ability to work independently to meet deadlines against competing priorities
Manage deliverables from multiple organizations, completing target goals and initiatives in a timely manner
High performance team player with the ability to build synergies across teams to accomplish organizational goals
2017 : 2020
Charter Communications
Sr. Manager, Systems, Provisioning & Applications
Build and implement Spectrum Support team and support processes.
Provide metric reporting on customer escalations and resolutions
Provide launch reporting for Spectrum Guide releases to measure success.
Actively and consistently support all efforts to simplify and enhance the customer experience
Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; and provide technical support to the regional office as needed
Hands on system troubleshooting, Unix/Linux system
Incident Management/Ownership of customer impacting outages for guide related issues working towards root cause analysis and issue resolution
Coordinate preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow, including negotiating with contractors and vendors to achieve bids within budget
2015 : 2017
Charter Communications
Manager, Systems Engineering
Work with a team to take over support of a new provisioning system that was being implemented
As part of a team worked with other technology teams to learn the system, understand process flow, and troubleshoot and correct fallout of provisioning orders.
Work with Field operations technicians to successfully provision customer services and devices for cable and phone services.
Actively and consistently support all efforts to simplify and enhance the customer experience
Contributes to design sessions with OSS Architects, Requirements Analysts, IT Operations and OSS Systems Engineers
Reviews existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
Documents systems configurations and upgrades
Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources
Provides hands on tier 3 support for product teams with hands on system administration/configuration troubleshooting
Perform other duties as requested by supervisor
2015 : 2015
Apex Systems
Contractor - Principal System Engineer for Charter Communications
•Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.
•Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.
•Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.
•Define technical work break-down structure, Key performance metrics and outcome success criteria for Operational projects
•Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.
•Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming, and data center capabilities.
•Perform as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors.
•Responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports.
•Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results
2021 : Present
Bank of America
System Engineer - Global Information Security
-Maintain and operate fuels and cryogenic fuels facilities and equipment.
-Receive, Store, and issue petroleum products purchased for use in Air Force vehicles, aircraft , and equipment.
-Refuel Aircraft with various types of mobile refueling equipment.
-Responsible for fuels Control Center where all fuel requests are received.
-Conduct preventative maintenance inspections to ensure functionality of fuel vehicle fleet.
-Maintain bulk storage facilities where millions of gallons of fuel are stored.
2016 :
US Air Force Reserve
Technical Sargent - Fuels Management - Reservist
Lead a team of engineers managing their tasks such as completing tickets, removing obstacles, and escalation
Direct and manage process improvement programs for organization to ensure consistent operational procedures
Liaison between Product, Software Engineering, Advanced Engineering, Security and Technology services
Manage and perform deployment of software upgrades and configuration of supported systems, insuring SSP guidance
Manage configuration changes, ensuring change management process including Security, CMB and software review
Incident Management/Ownership of customer impacting outages working to problem resolution and root cause analysis
Ensure requirements for operational, configuration/data management and security standards are met
Provide technical support and direction for new or existing technologies and current operations initiatives
Hands on engineering work, on call and outage mitigation and remediation, including root cause analysis
Actively contribute to reducing the mean time resolution of all customer impacting events
Assist in management and execution of products and projects driven by product and engineering teams
Ensure that all engineers have an active development plan and are progressing in their skill sets
Exceptional project management skills and being able to see a project through to completion
Exceptional attention to detail when reviewing or preparing documents, communications, or any other material
Excellent verbal and written communication skills, the ability to communicate at all levels of the organization
Proven organizational skills, the ability to work independently to meet deadlines against competing priorities
Manage deliverables from multiple organizations, completing target goals and initiatives in a timely manner
High performance team player with the ability to build synergies across teams to accomplish organizational goals
2017 : 2020
Charter Communications
Sr. Manager, Systems, Provisioning & Applications
Build and implement Spectrum Support team and support processes.
Provide metric reporting on customer escalations and resolutions
Provide launch reporting for Spectrum Guide releases to measure success.
Actively and consistently support all efforts to simplify and enhance the customer experience
Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; and provide technical support to the regional office as needed
Hands on system troubleshooting, Unix/Linux system
Incident Management/Ownership of customer impacting outages for guide related issues working towards root cause analysis and issue resolution
Coordinate preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow, including negotiating with contractors and vendors to achieve bids within budget
2015 : 2017
Charter Communications
Manager, Systems Engineering
Work with a team to take over support of a new provisioning system that was being implemented
As part of a team worked with other technology teams to learn the system, understand process flow, and troubleshoot and correct fallout of provisioning orders.
Work with Field operations technicians to successfully provision customer services and devices for cable and phone services.
Actively and consistently support all efforts to simplify and enhance the customer experience
Contributes to design sessions with OSS Architects, Requirements Analysts, IT Operations and OSS Systems Engineers
Reviews existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
Documents systems configurations and upgrades
Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources
Provides hands on tier 3 support for product teams with hands on system administration/configuration troubleshooting
Perform other duties as requested by supervisor
2015 : 2015
Apex Systems
Contractor - Principal System Engineer for Charter Communications
Company:
Bank of America
Years of Experience:
36
Spoken Language:
English
Skills
Accountability, Apache, Application Support, Application Support Management, Coaching, Communication, Cybersecurity, Information Security, Integration, Internet Information Services (IIS), IT Management, JBoss Application Server, Leadership, Linux, Management, Mentoring, Microsoft Office, Organizational Leadership, Organization Skills, Penetration Testing, Perl, Problem Solving, Project Management, Python (Programming Language), Shell Scripting, Supervisory Skills, Team Building, Team Leadership, Troubleshooting, Unix, Veterans, Vulnerability Assessment, Vulnerability Research, Web Applications, Web Application Security, Weblogic Administration, WebSphere Application Server, Windows 10, Windows Server, Windows System Administration
About
Experienced professional with an extensive IT background, Cybersecurity evangelist and practitioner.
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