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Dave Grant
IT Support Specialist-CyberSecurity at United States Department of Defense
Oklahoma City, OK, United States
Details
Experience:
Cybersecurity Liaison duties for the Department of the Air Force.
2017 : Present
United States Department of Defense
IT Support Specialist-CyberSecurity
• Active Directory and Exchange 2010/13 administration, domain security (rights, privileges, accounts) and hardening (upgrades, patches, registry) techniques. Multiple PC refreshes/imaging/deployments.
• Diagnosing and troubleshooting PC systems (all aspects of Win 7 & MS Office 2K13), software/hardware updates, maintaining backups, diagnostics & replacements of failing components.
• SCCM Management Console; software deployments and SCVMM VDI builds.
• Technical documentation writing for use by the desktop administration team in support of service.
• Maintained all smartphones, tablets, A/V projectors, Cisco phones and voice headsets.
• Responsible for entire asset database and inventory of computer hardware.
2014 : 2016
OneNeck IT Solutions
Desktop Administrator II
• Install Move, Add, & Change (IMACs) for a large corporate network, primarily of Dell PCs & HP users.
• PC hardware & software troubleshooting. Intensive Win 7 imaging, data backup, and migration, virus removal, software application troubleshooting, network connectivity issues.
• Dell, HP, Panasonic, Lenovo : desktop and laptop PC in-depth hardware break-fix repairs and upgrades.
• Performed role with only remote supervision, which required a great deal of judgment and initiative.
2013 : 2014
GE Oil & Gas (Contract)
Desktop Support Analyst
• Support for 1200+ Active Directory domain users, via Remote Desktop, phone, e-mail, or in-person.
• Configuration, installation, diagnostics of hardware, software, peripherals, and related equipment.
• Installation, configuration, upgrades, and troubleshooting of MS Windows XP and Win 7 OS’s.
• Customer/employee ticket query (Remedy), logging & utilization of exceptional customer service practices.
2012 : 2012
Baker Hughes (Contract)
Desktop Support/Help Desk Technician
• Windows 7 migration and deployment for a network of PC users & computers.
• Dell computing desktop support for end-users with hardware, software, peripheral, and associated technology issues. Educating end-users on Windows 7. Application and operating system troubleshooting.
2011 : 2012
ExxonMobil (Contract)
Desktop Support Technician
2017 : Present
United States Department of Defense
IT Support Specialist-CyberSecurity
• Active Directory and Exchange 2010/13 administration, domain security (rights, privileges, accounts) and hardening (upgrades, patches, registry) techniques. Multiple PC refreshes/imaging/deployments.
• Diagnosing and troubleshooting PC systems (all aspects of Win 7 & MS Office 2K13), software/hardware updates, maintaining backups, diagnostics & replacements of failing components.
• SCCM Management Console; software deployments and SCVMM VDI builds.
• Technical documentation writing for use by the desktop administration team in support of service.
• Maintained all smartphones, tablets, A/V projectors, Cisco phones and voice headsets.
• Responsible for entire asset database and inventory of computer hardware.
2014 : 2016
OneNeck IT Solutions
Desktop Administrator II
• Install Move, Add, & Change (IMACs) for a large corporate network, primarily of Dell PCs & HP users.
• PC hardware & software troubleshooting. Intensive Win 7 imaging, data backup, and migration, virus removal, software application troubleshooting, network connectivity issues.
• Dell, HP, Panasonic, Lenovo : desktop and laptop PC in-depth hardware break-fix repairs and upgrades.
• Performed role with only remote supervision, which required a great deal of judgment and initiative.
2013 : 2014
GE Oil & Gas (Contract)
Desktop Support Analyst
• Support for 1200+ Active Directory domain users, via Remote Desktop, phone, e-mail, or in-person.
• Configuration, installation, diagnostics of hardware, software, peripherals, and related equipment.
• Installation, configuration, upgrades, and troubleshooting of MS Windows XP and Win 7 OS’s.
• Customer/employee ticket query (Remedy), logging & utilization of exceptional customer service practices.
2012 : 2012
Baker Hughes (Contract)
Desktop Support/Help Desk Technician
• Windows 7 migration and deployment for a network of PC users & computers.
• Dell computing desktop support for end-users with hardware, software, peripheral, and associated technology issues. Educating end-users on Windows 7. Application and operating system troubleshooting.
2011 : 2012
ExxonMobil (Contract)
Desktop Support Technician
Company:
United States Department of Defense
Spoken Language:
English
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