Demetrice Campbell Jr
Details
Information Technology
Prince George's Community College
2019 : 2021
2023 : Present
EAB
Information Security Intern
2019 :
Prince George's Community College
Information Technology Student
2017 :
THE WE ARE ALL EDUCATORS ORGANIZATI ON
Community Volunteer
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Providing positive, timely engagements with customers during the check-in and check-out process.
Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
Monitoring queues and providing accurate status updates to customers.
Clearly communicate and partner with team members.
2022 : 2023
Geeksquad
Consultation agent
Call center Data entry
2021 : 2021
FEMA
Data Entry Operator
Skills
Access Control, Cisco Routers, Communication, Computer Forensics, Computer Hardware, Computer Hardware Troubleshooting, Cryptography, Data Security, Disaster Recovery, Ethernet, Firewalls, HTML, Information Security Management, Information Technology, IP Networking, IT Security Policies, Malware Detection, Microsoft Excel, Microsoft Word, Mobile Security, Music, Network Security, Poetry, Subnetting, Switching, Threat Analysis, Threat Detection, Troubleshooting
About
My passion is to help people. I have an aptitude of analysis and brainstorming to come up with solutions and ideas to make the world a better place for the generation after me. I jump at the chance to give back to the community. This mindset is what drives my interest in the Cybersecurity field.