Details
College of Wooster - 2011 - B.A., Archaeology
• Guiding clients through the implementation of Artera Appointment Reminder software to ensure healthcare organizations boost appointment attendance by contacting patient-owned IoT devices.
• Utilizing Looker data analytics to capture KPIs to help clients optimize usage of the Artera platform to meet their business needs.
• Monitoring go-live events to detect, report, investigate, and respond to application and network-level issues in real-time.
• Developing resources to capture value-focused KPIs via custom dashboards and reports in Looker to help departments and leadership understand the impact of the Artera application.
• Serving as team Millennium Security, Registration, and Scheduling SME, ensuring best practices for handling PHI.
• Clients include Archbold Medical Center, Crisp Regional Hospital, United Medical LLC, Universal Health Services
Senior Solutions Analyst, OracleHealth (Cerner)
• Named Support Services All-Star for Q2 2022 and received Voice of the Client and Revenue Cycle MVP in 2021.
• Assisted Healthcare IT staff in designing and implementing scheduling security and authorization issues to prevent potential end-user-related risks.
• Utilized CCL/SQL to investigate and resolve complex technical problems, find security vulnerabilities, and identify code defects.
• Developed fluency with HIPAA, NIST CSF, HiTech, and ISO frameworks.
• Monitored KPIs of Turn-Around Time, Ticket Close Goals, and Client Satisfaction using Tableau, then PowerBI.
• Leveraged KPI insights to boost ticket closure average to 25% over the goal, maintaining a 95%+ Client Satisfaction average.
• Provided second-tier incident response regarding issues within the WIN32 and CPM SaaS scheduling platforms, documenting and generating reports during and after all incidents.
• Reviewed and assessed security and scheduling configurations, implementations, and workflows to assist clients better.
• Clients included Advent Health, Ascension, Intermountain Health, Jefferson Health, Los Angeles County Department of Health, Mount Sinai, Tenet Health, DoD (Public Trust), and VA (Public Trust).
Associate Director, JCRB|AJC
• Served as education point person and collaborated with community stakeholders and educators to curb antisemitic incidents.
• Developed and executed a marketing plan, created marketing materials, and helped establish an organizational website.
• Reviewed legislation and wrote briefings on numerous topics to help inform our local, state, and regional strategy.
Director of Engagement, Temple Har Shalom
• Oversaw marketing, built membership, growing congregation by 8%.
• Built a database of congregants to improve fundraising and membership.
• Worked with the Executive Board to implement physical security training after the Tree of Life synagogue shooting.
Director of Youth Engagement, Adath Emanu-El
-Earned 2018 NFTY-PAR's Advisor of the Year award.
-Served as Youth Group Advisor, overseeing youth executive board and aiding them in developing programming, marketing, fundraising, and executing 15+ community events a year.
-Created and developed innovative programming for weekly Religious School students 6-9th grade, covering topics including Israel and Technology, Current Events, Jewish Pirates, Jews in Sports, Tikkun Olam (Repairing the World) seminar project, and Advocacy Workshop.
-Developed and executed weekly Early Childhood Center programming, including family holiday experiences and kindergarten gym classes.
-Directed the annual Purim Carnival fundraiser, mobilizing 50+ volunteers and increasing revenue by 50% over the previous year by creating new partnerships within the community.
-Created youth group success metrics to help grow youth group membership from 14 to 52 members over two years.
Skills
Technical Skills:
IoT, Cybersecurity, Data Analytics,
JIRA, Remedy, Git
SQL (PostGres, MySQL), Command Line, Excel, Python, JavaScript, HTML, CSS, C, PowerShell
Tableau, PowerBI
Linux (Kali, Ubuntu)
Microsoft (Windows including endpoint monitoring tools, Azure)
Brim, Elk, Metasploit, NetworkMiner, Snort, Splunk, Wuzuh, WireShark, Zeek
Soft Skills:
Teamwork, Communication (Written and Verbal), Problem Solving, Research, Program Development
About
With over three years of experience in Healthcare IT, I am a passionate and versatile Associate Consultant at Cerner Corporation, where I implement innovative software solutions to improve patient care and outcomes. I have a certificate in Data Visualization from the University of Kansas, and I am proficient in Excel, SQL, Python, Tableau, and PowerBI, which enable me to analyze, present, and communicate complex data effectively.
My interest in the intersection of Healthcare, Data, and Cybersecurity motivates me to pursue continuous learning and development in this dynamic and evolving field. I recently earned CompTIA Security+ Certification and aspire to work as a SoC Analyst or Penetration Tester. I also have a background in non-profit engagement and leadership, which reflects my values of service, leadership, and community.
Current side and learning projects:
Learning Calculus and Electrical Engineering - Khan Academy
Leveraging Cloud Computing for IoT, Ethical Hacking: Wireless Networks - Linkedin Learning
SOC1 and Jr. Pen Tester Modules - Tryhackme
Home Arcade Build - Raspberry Pi
Utilizing RogueMaster FirmWare - Flipper Testing
Meal Planner App - Python
CyberSecurity HomeLab
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