EMMANUEL ABROKWAH
Details
Upward Health
Mgr. Information Security and Compliance
Azure VM, AD Support and Implementation
Jira support and project management
MS 365 Support
Incident Response, Risk Management, Access Control and Provisioning.
Athena, Salesforce Health Cloud, intakeQ Support
SaaS, IaaS, and Cloud enterprise application support
Desktop and Network Support
Infrastructure Security implementation, compliance and support
level 1, 2 and 3 Technology Support
2021 : 2022
Upward Health
Technology Support Specialist
• Tier one support in Windows Server Active Directory, Microsoft office 365 and exchange administrative services, network printer, pc and mobile device set up and troubleshooting.
• Corporate escalations, customer and agencies complaint and resolution.
• Assist information security team with periodic and annual risk assessment and security awareness training.
• Complex Troubleshooting and Support for various Microsoft and Apple/MAC Operating Systems as well as Internet communications, and protocol.
2019 : 2020
Altice USA
Senior Coordinator
MAC Support.
PC Support
Complex and simple home or work phone support
Internet, network Support(Dynamic and Static Ip v4 configuration).
SOHO network support
Modem and router support and setup
Email support and configuration
server support
support for every residential and commercial network capable device.
2016 : 2019
Altice USA
Technical Support Representative
• Perform basic support of network infrastructure
• Work with neighboring NOC (Network Operating Center) Tier Support teams to efficiently diagnose and resolve basic service impacting issues.
• Perform basic-level triage and troubleshooting and provide technical guidance to Network Management operational departments with regard to iO, VoD, OOL, VoIP, Wi-Fi and other Cablevision product offerings.
• Execute processes and procedures as outlined by NOC management and where fit, and make suggestions as to updates to these procedures.
• Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.
• Generally, perform troubleshooting and initial triage of issues with the potential of impacting less than 10,000 subscribers at any given time.
• React quickly, efficiently and effectively to alarms received for supported infrastructure.
• Document system problems, escalate and take appropriate actions according to departmental procedures
• Work closely with the Technical Support Group, NOC Level 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP, COMM Desk) during all outage conditions.
2015 : 2016
Altice USA
Network Operations Centre. L2 Computer Operator (Consultant )
About
•Comptia Security+ Certified, FEMA Certified, Risk Management, Access Control,
Active Directory, Azure AD, Azure Vm, Azure user provisioning and access control (MFA, Conditional Access)
• Network Scan, Penetration testing, vulnerability scan
• VOIP setup
• FTP, FTPS, SFTP
Software
• Windows 10,11 OS, Mac OS
• Windows Server 2016, 2019
• MS 365, Project/Visio
• Nmap, PfSense, WireShark, Snort
• Azure AD and Enterprise app implementation and deployment
• Endpoint
• Sharepoint
• Teams
• Salesforce Health Cloud, Athena, intakeQ
• Email Encryption
• Antivirus, Firewalls
• Backup, recovery
• Remote Desktop support
• Care Platform Tools
Hardware
• Data cleanups, and images
• PC/Laptop/Smartboards Maintenance
• Perform hardware upgrades
• Partition and format SATA
• Imaging SSD drives
• Printer/fax troubleshooting
Profile Photo
