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Eric Gayheart
Information Security Analyst for Kettering Health
Dayton, OH, United States
Details
Education:
Bachelor of Science (BS)
Organizational Leadership
Wright State University
2004 : 2008
Organizational Leadership
Wright State University
2004 : 2008
Experience:
Work within a team of highly skilled analysts for internal and external threat detection, forensic analysis, risk assessment and end-user culture training.
2018 : Present
Kettering Health Network
Information Security Analyst
• Troubleshooting, technical and administrative support for 200 faculty/staff and 850+ college students.
• Create and deploy Windows OS (10/7) images for faculty, staff and public access machines used throughout the institution.
• Active Directory administration and server management; light PowerShell scripting; DHCP reservation; Group Policy creation; SCCM inventory; server replication.
• Mentor Help Desk personnel of student employees and staff members.
• Google G Suite administrator for email creation; domain security; usage reporting; external domain white-listing; device and cloud storage management as needed.
• SQL server Admin for Nuance Output Manager, Auto Store and Mobile print management.
• Manage and update student computer lab and public common areas.
• Patch local network cables and port activation for internal VLAN and Cisco routers.
• Working knowledge and configuration support for Windows, iOS, Android, Chromebook mobile devices.
• Classroom technology and A/V support for all campus and off campus sites.
2005 : 2018
Kettering College
System Engineer and Network Administrator
• Hardware troubleshooting and network support for enterprise users in Novell NetWare and Windows NT environment.
• Build and update standardized Windows OS machines using SCCM.
• Configure and repair WS, network printers, laptops, Pocket PC, OS, software, and multiple proprietary medical applications for hospital deployment.
• Intimate understanding of desktop security and wireless networking systems.
• Provide top quality support and superior customer care to a wide variety of personnel in hospital environment.
• Travel, on-call and technical assistance at multiple sites.
2000 : 2005
Kettering Health Network
Technical Support Lead
• Provide technical and logistics support for citywide hardware/software rollout.
• Build and configure servers, workstations, laptops, and thin clients for use on city LAN/WAN.
• Install operating system software, networking software, virus protection, and business applications.
• Troubleshoot and repair workstations, portables, terminals, network printers, external print servers, monitors and other hardware/software accessories.
2000 : 2000
TEKsystems
Desktop Support Specialist
• Develop and revise entire training curriculum for all course-related material from scratch for over 3000 civilian and military users.
• Administrative support for 2 major migration efforts from Novell NetWare/GroupWise to Microsoft NT/Exchange at WPAFB.
• Conduct two formal training classes per day to users affected by migration effort.
• Personalized training for managers, executive personnel, and officers.
• Create and delete network user accounts, change passwords, unlock accounts, and implement user and organization mailboxes.
1998 : 1999
Abacus Technology Corporation
Technical Training Specialist
2018 : Present
Kettering Health Network
Information Security Analyst
• Troubleshooting, technical and administrative support for 200 faculty/staff and 850+ college students.
• Create and deploy Windows OS (10/7) images for faculty, staff and public access machines used throughout the institution.
• Active Directory administration and server management; light PowerShell scripting; DHCP reservation; Group Policy creation; SCCM inventory; server replication.
• Mentor Help Desk personnel of student employees and staff members.
• Google G Suite administrator for email creation; domain security; usage reporting; external domain white-listing; device and cloud storage management as needed.
• SQL server Admin for Nuance Output Manager, Auto Store and Mobile print management.
• Manage and update student computer lab and public common areas.
• Patch local network cables and port activation for internal VLAN and Cisco routers.
• Working knowledge and configuration support for Windows, iOS, Android, Chromebook mobile devices.
• Classroom technology and A/V support for all campus and off campus sites.
2005 : 2018
Kettering College
System Engineer and Network Administrator
• Hardware troubleshooting and network support for enterprise users in Novell NetWare and Windows NT environment.
• Build and update standardized Windows OS machines using SCCM.
• Configure and repair WS, network printers, laptops, Pocket PC, OS, software, and multiple proprietary medical applications for hospital deployment.
• Intimate understanding of desktop security and wireless networking systems.
• Provide top quality support and superior customer care to a wide variety of personnel in hospital environment.
• Travel, on-call and technical assistance at multiple sites.
2000 : 2005
Kettering Health Network
Technical Support Lead
• Provide technical and logistics support for citywide hardware/software rollout.
• Build and configure servers, workstations, laptops, and thin clients for use on city LAN/WAN.
• Install operating system software, networking software, virus protection, and business applications.
• Troubleshoot and repair workstations, portables, terminals, network printers, external print servers, monitors and other hardware/software accessories.
2000 : 2000
TEKsystems
Desktop Support Specialist
• Develop and revise entire training curriculum for all course-related material from scratch for over 3000 civilian and military users.
• Administrative support for 2 major migration efforts from Novell NetWare/GroupWise to Microsoft NT/Exchange at WPAFB.
• Conduct two formal training classes per day to users affected by migration effort.
• Personalized training for managers, executive personnel, and officers.
• Create and delete network user accounts, change passwords, unlock accounts, and implement user and organization mailboxes.
1998 : 1999
Abacus Technology Corporation
Technical Training Specialist
Company:
Kettering Health Network
Years of Experience:
30
Skills
Customer Service, Data Security, Educational Technology, EHR, Email Clients, Epic Systems, Google Apps, Google Docs, Hardware Installation, Hardware Support, Incident Response, Information Security, Information Security Awareness, Microsoft Office, Networking, Operating Systems, Problem Solving, Public Speaking, Risk Assessment, Software Documentation, Software Installation, Staff Development, Strategic Planning, Training Delivery, Windows 7
About
Experienced in many aspects of IT including: hardware, servers, imaging, networking, info security and technical training.
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