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Eric Laird
22 year IT Professional.
Nixa, MO, United States
Details
Experience:
Support of ProofPoint cloud SMTP security including rules, virus, and spam filtering. Oversight of SPF/DKIM/DMARC implementation and policy on 4000+ domains. Use of ProofPoint Email Defense to monitor domains for email security. Monitoring and registration of all 3rd parties authorized to send on behalf of American Express. Implementation and testing of new email security software.
• Decreased risk and improved email security by rebuilding the complex SPF record for aexp.com successfully taking it from 10 records and over 150,000 IP’s to 4 records with under 2000 IP’s.
• Designed and implemented a testbed and production environment for GlassWall, a new email security software. Successfully implemented the software within the current complex email environment and evaluated it’s performance.
2016 : Present
American Express
Information Security Specialist
Work with financial institutions as a 2nd level engineer in support of EAD and .pro ATM driving software based on Windows and UNIX systems. Troubleshoot issues, research financial transactions, and provide resolution in a confidential and time sensitive environment.
2016 : 2016
Jack Henry & Associates
Technical Support Engineer Contractor
Mentor and provide leadership to a global team of 20+ in support of multiple multi-billion dollar contracts with companies worldwide. Lead role on projects from conceptualization to implementation involving multiple technologies, IT staff, upper level management, and vendors. Provide top-level escalated support to users, IT teams, and Help Desk staff.
• Saved a multi-million dollar client contract by designing and implementing a security solution with no additional cost, meeting project requirements, and winning the account.
• Decreased support costs, increased reliability, and improved security by building a new complex mail backbone for a 90,000 user global company in less than 2 months.
• Achieved a 99% positive team satisfaction survey rating in support of a large energy company.
• Helped secure government contracts by obtaining a U.S. security clearance which allowed me to work a classified Department of Defense DIB project to implement US Government required email neutralization and DNS sink holing services.
• Resolved a large security threat and increased accountability by leading a global, company-wide initiative to remediate over 10,000 IT devices and applications needing mail access by creating systems to register device and designing and implementing lockdown controls.
• Decreased security threats by working with Security Operations Center staff and helping to evaluate and implement new technologies to identify and neutralize threats.
1995 : 2016
CSC
Professional Systems Engineer
Part of 24x7 administration and support team for one of the largest Notes/Domino installations with 70,000+ users and 250 Lotus Notes/Domino servers across multiple locations; Trend ScanMail virus administration; Domino HTTP server administration, provide high level support to end users and other Lotus Notes/Domino administrators; planning, installation, and troubleshooting of Domino servers and Lotus Notes clients; create documentation and procedures; new and maintenance application development for Lotus Notes client and web environments including designing, coding, testing, debugging, training, and implementation; Extensive PC experience including purchasing and inventory management, configuration and installation, helpdesk and troubleshooting problems.
1999 : 2001
CSC
Lotus Notes Administrator, Server Technical Lead
Track IT assets for 300 users; order of PC equipment; tracking of orders in progress; configuration of new PC’s for installation of all software, modems, memory, network cards, network connections, and e-mail accounts; troubleshoot and fix PC problems; create Lotus Notes applications.
1998 : 1999
CSC
Network Asset Coordinator
• Decreased risk and improved email security by rebuilding the complex SPF record for aexp.com successfully taking it from 10 records and over 150,000 IP’s to 4 records with under 2000 IP’s.
• Designed and implemented a testbed and production environment for GlassWall, a new email security software. Successfully implemented the software within the current complex email environment and evaluated it’s performance.
2016 : Present
American Express
Information Security Specialist
Work with financial institutions as a 2nd level engineer in support of EAD and .pro ATM driving software based on Windows and UNIX systems. Troubleshoot issues, research financial transactions, and provide resolution in a confidential and time sensitive environment.
2016 : 2016
Jack Henry & Associates
Technical Support Engineer Contractor
Mentor and provide leadership to a global team of 20+ in support of multiple multi-billion dollar contracts with companies worldwide. Lead role on projects from conceptualization to implementation involving multiple technologies, IT staff, upper level management, and vendors. Provide top-level escalated support to users, IT teams, and Help Desk staff.
• Saved a multi-million dollar client contract by designing and implementing a security solution with no additional cost, meeting project requirements, and winning the account.
• Decreased support costs, increased reliability, and improved security by building a new complex mail backbone for a 90,000 user global company in less than 2 months.
• Achieved a 99% positive team satisfaction survey rating in support of a large energy company.
• Helped secure government contracts by obtaining a U.S. security clearance which allowed me to work a classified Department of Defense DIB project to implement US Government required email neutralization and DNS sink holing services.
• Resolved a large security threat and increased accountability by leading a global, company-wide initiative to remediate over 10,000 IT devices and applications needing mail access by creating systems to register device and designing and implementing lockdown controls.
• Decreased security threats by working with Security Operations Center staff and helping to evaluate and implement new technologies to identify and neutralize threats.
1995 : 2016
CSC
Professional Systems Engineer
Part of 24x7 administration and support team for one of the largest Notes/Domino installations with 70,000+ users and 250 Lotus Notes/Domino servers across multiple locations; Trend ScanMail virus administration; Domino HTTP server administration, provide high level support to end users and other Lotus Notes/Domino administrators; planning, installation, and troubleshooting of Domino servers and Lotus Notes clients; create documentation and procedures; new and maintenance application development for Lotus Notes client and web environments including designing, coding, testing, debugging, training, and implementation; Extensive PC experience including purchasing and inventory management, configuration and installation, helpdesk and troubleshooting problems.
1999 : 2001
CSC
Lotus Notes Administrator, Server Technical Lead
Track IT assets for 300 users; order of PC equipment; tracking of orders in progress; configuration of new PC’s for installation of all software, modems, memory, network cards, network connections, and e-mail accounts; troubleshoot and fix PC problems; create Lotus Notes applications.
1998 : 1999
CSC
Network Asset Coordinator
Company:
American Express
About
I am an IT professional with 20+ years of experience supporting a wide array of technologies and environments. That experience gives me the flexibility to comprehend and support complex technologies with limited or no training. I have supported companies ranging from a few hundred employees to global conglomerates with over 250,000 employees and have excellent multitasking and time management skills. I have worked with users from around the globe, supported VIP's and CIO's, interfaced with vendors and clients, and am able to give them all the same quality support. I am creative with my solutions, take pride in my work, and am excited about supporting the technologies of the future.
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