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Eric Moy
Information Security Analyst at Rakuten USA
Fremont, CA, United States
Details
Experience:
• Development of Corporate IT security program
• Monitor Palo Alto Networks Panorama for threats, document vulnerabilities using ThreatVault/VirusTotal/Deepsight/Umbrella, notify IT of vulnerabilities to patch.
• Analysis of suspicious emails; documenting phishing and spyware delivered.
• Daily threat and intelligence gathering of zero-day security exploits and creation of security bulletins for threats found
• Use Nessus Scanner to scan corporate network for vulnerabilities
• Administrate Threatsim anti-phishing exercises against approved business units
2019 : Present
Rakuten USA
Information Security Analyst
•Liaise between Americas IT team and Americas cyber-security team
•Daily threat and intelligence gathering for cyber-security team
•Monitoring of Palo Alto Panorama for threats on the firewalls
•Use Palo Alto ThreatVault to determine credibility of sites.
•Provide EUT support for 3000 users onsite and remote offices in Seattle, Salt Lake City, New York, Los Angeles, Hawaii, Chicago, Odessa, and other remote offices around the globe. Companies supported include : Slice Technologies, Rakuten Marketing, Unroll.me, Viki, Soompi, Rakuten.com (formerly Buy.com), Shopular, Ebates, Rakuten Super Logistics (formerly Webgistics), Rakuten Travel, Rakuten Card, Overdrive, Kobo, Curbside
•Procurement of hardware through contacts at SHI
•Patching and security updates via IBM BigFix and JAMF
•POC of various tools : Zoom, AssetPanda, Secret Server, Tanium, Tenable, TrendMicro BEC, Microsoft Teams
•Provide Technology Orientation for new hires to teach them internal tools we use, IT best practices to provide a smooth onboarding process from an IT perspective.
•Host weekly global all-hands meetings as well as monthly developer staff meeting using Zoom/Webex
•Work on integration projects for US based acquired companies. Including mail migration from Gmail and other tenants of Exchange and device integration
•Get damaged equipment repaired via our service contracts.
•Box Admin
•VPN Administration F5 Big-IP vpn and Cisco Anyconnect
•Create KB articles for L1 support team in Manila to follow to assist users in American regions with 24/7 support.
•Computer Imaging via SCCM for PC's and JAMF DEP for Mac
•Build-out of floors in our US Headquarters
•Remote support via Logmein
2016 : 2019
Rakuten USA
System Administrator
•Provide IT helpdesk support for an office of 50 employees
•Manage flow of the company’s tangible IT related assets, including preparation for disposal of assets
•Ensure domain security of the office
•Repair out of warranty hardware devices.
•Manage backups and restoration of mobile devices.
•Manage Eset antivirus deployments and ensure network wide updates are completed
•Set up all new computers for employees and ensure that they have software pertaining to their position
•Assist in managing the ShoreTel phone system
•Set up conference rooms for meetings and creative brainstorming
•Assist in transitioning servers to new PDU and ensuring servers are fully operational afterwards
•Consolidation of server racks
•Implementation of Local Administrator Password Reset Solution via GPO & AD Schema
•Contact vendors for product support
•Office 365 Global Administrator
•Office 365 Mail Migration. Including making sure all users, shared mailboxes, groups, resources data was migrated. Configuring Outlook on Windows Server Dev machines. Making sure everyone's email was operating normally. Configuring users mobile devices to point to the new Office 365 mail server. Assigning permissions that didn't carry over from our locally hosted mail server.
•Configuration of SpamTitan (on-premise/cloud) to prevent spam from reaching our mail server
•Install and configure accounting software, including MAS 90, FRx, SAGE 100, FAS 100
2014 : 2015
MLSListings Inc
IT Desktop Support Specialist
• Monitor Palo Alto Networks Panorama for threats, document vulnerabilities using ThreatVault/VirusTotal/Deepsight/Umbrella, notify IT of vulnerabilities to patch.
• Analysis of suspicious emails; documenting phishing and spyware delivered.
• Daily threat and intelligence gathering of zero-day security exploits and creation of security bulletins for threats found
• Use Nessus Scanner to scan corporate network for vulnerabilities
• Administrate Threatsim anti-phishing exercises against approved business units
2019 : Present
Rakuten USA
Information Security Analyst
•Liaise between Americas IT team and Americas cyber-security team
•Daily threat and intelligence gathering for cyber-security team
•Monitoring of Palo Alto Panorama for threats on the firewalls
•Use Palo Alto ThreatVault to determine credibility of sites.
•Provide EUT support for 3000 users onsite and remote offices in Seattle, Salt Lake City, New York, Los Angeles, Hawaii, Chicago, Odessa, and other remote offices around the globe. Companies supported include : Slice Technologies, Rakuten Marketing, Unroll.me, Viki, Soompi, Rakuten.com (formerly Buy.com), Shopular, Ebates, Rakuten Super Logistics (formerly Webgistics), Rakuten Travel, Rakuten Card, Overdrive, Kobo, Curbside
•Procurement of hardware through contacts at SHI
•Patching and security updates via IBM BigFix and JAMF
•POC of various tools : Zoom, AssetPanda, Secret Server, Tanium, Tenable, TrendMicro BEC, Microsoft Teams
•Provide Technology Orientation for new hires to teach them internal tools we use, IT best practices to provide a smooth onboarding process from an IT perspective.
•Host weekly global all-hands meetings as well as monthly developer staff meeting using Zoom/Webex
•Work on integration projects for US based acquired companies. Including mail migration from Gmail and other tenants of Exchange and device integration
•Get damaged equipment repaired via our service contracts.
•Box Admin
•VPN Administration F5 Big-IP vpn and Cisco Anyconnect
•Create KB articles for L1 support team in Manila to follow to assist users in American regions with 24/7 support.
•Computer Imaging via SCCM for PC's and JAMF DEP for Mac
•Build-out of floors in our US Headquarters
•Remote support via Logmein
2016 : 2019
Rakuten USA
System Administrator
•Provide IT helpdesk support for an office of 50 employees
•Manage flow of the company’s tangible IT related assets, including preparation for disposal of assets
•Ensure domain security of the office
•Repair out of warranty hardware devices.
•Manage backups and restoration of mobile devices.
•Manage Eset antivirus deployments and ensure network wide updates are completed
•Set up all new computers for employees and ensure that they have software pertaining to their position
•Assist in managing the ShoreTel phone system
•Set up conference rooms for meetings and creative brainstorming
•Assist in transitioning servers to new PDU and ensuring servers are fully operational afterwards
•Consolidation of server racks
•Implementation of Local Administrator Password Reset Solution via GPO & AD Schema
•Contact vendors for product support
•Office 365 Global Administrator
•Office 365 Mail Migration. Including making sure all users, shared mailboxes, groups, resources data was migrated. Configuring Outlook on Windows Server Dev machines. Making sure everyone's email was operating normally. Configuring users mobile devices to point to the new Office 365 mail server. Assigning permissions that didn't carry over from our locally hosted mail server.
•Configuration of SpamTitan (on-premise/cloud) to prevent spam from reaching our mail server
•Install and configure accounting software, including MAS 90, FRx, SAGE 100, FAS 100
2014 : 2015
MLSListings Inc
IT Desktop Support Specialist
Company:
Rakuten USA
Spoken Language:
English, Spanish
About
Obtain a position where I can pursue my passion for technology, while contributing to an exciting industry through my attention to detail, customer service, aptitude for problem solving and working cross-functionally
Profile Photo
