Erick Brown, PMP
Details
Network and Communications Management
Keller Graduate School of Management of DeVry University
2006 : 2007
Bachelor of Science - BS
Business Administration and Management (Information Systems)
San Diego State University
2004 :
ISO/IEC 20000-1 IT Service Management System Certification
Udemy Academy
Master Data Management Certification
Udemy Academy
Adobe
Cybersecurity / Privacy Incident Response Commander
• Devised a modern, scalable IT infrastructure from the ground-up that serves over 20 users, workstations, IP CCTV, POS, VPN, intercom, cloud file storage, SaaS / DaaS accounting, customer web captive portal across multiple buildings.
E.g. : Implemented OwnCloud private cloud system for file storage solution.
E.g. : Created a Virtual Desktop (DaaS) solution for accounting department access of Intuit Quickbooks software.
• Created detailed project plans based on time, cost, scope to fulfill business and functional requirements gathered from stakeholders.
• Developed and monitored budget based on calculated costs and analogous activity duration estimates, and contingencies.
• Conducted procurement activities through RFPs and contract negotiations with vendors.
• Monitored schedule / costs variances, known/unknown risks, team performance, stakeholder engagement to ensure successful meeting of project objectives under budget and to customer satisfaction.
• Supervised and tracked progress team members and resolved conflicts through negotiation.
2005 :
Freelance
Technical Consultant
• Technical Solution Owner for Site Reliability Engineering (SRE) and Cloud, DevOps, Security (CDS) international teams.
• Generates high-impact, business value for international Brands via iterative roadmap development and backlog refinement.
• Servant Leader as Scrum Master by conducting scrum ceremonies, removing blockers, ensuring velocity, and generating business value for critical growth-stage company and clients.
• Developed JIRA user stories that maximized business value for domestic and international restaurant brands such as Smashburger and UberEats.
• Prioritized business new CI/CD Pipeline implementation / improvements in AWS Serverless, Multi-tenant infrastructure.
2021 : 2021
Tillster, Inc.
Senior Technical Product Owner
• Spearheaded company’s high-profile Support website project using Salesforce Service Cloud / Jira / ERP integration, with emphasis on strong UI / UX, HIPAA compliance, and long-term scalability.
• Authored End-User product documentation used for Coronavirus / COVID-19 Emergency Response Team in Wuhan, China and domestically.
• Revamped Customer Service Department through process / workflow improvements, CS KPI development, and change ordering vital SOP and WIs.
• Recognized member of Implementation Steering Committee for Change Management, IQMS ERP migration, product / service delivery, and operating cost-reduction directives.
• Implemented Virtual Call Center solution for Customer Service Delivery and Sales.
• Conducted vendor selection processes for SFDC CTI IVR, SSO-IAM, via cost-benefit and ROI analysis.
• Managed large B2C implementations projects (direct revenue generating and value-added enhancements) for over 60 IDN providers including John Hopkins and the Mayo Clinic.
• Directed site server rollout and product updates for over 300 life-saving ViSi Mobile System devices at University of Colorado Health.
• Empathetically engaged clinical champions to resolve technical server, IEEE 802.11 Wi-Fi product, and HL7 / OpenAPI communication issues tracked via Jira.
• Developed highly-detailed Smartsheet project plans, dashboards, and BRDs to ensure that strategic initiative milestones are met on dynamic and aggressive timelines.
Worked closely with VP leadership on status reporting, controlling scope creep, and ensuring action items are shared and agreed upon across all key stakeholders to meet milestones.
• Served as a Business Analyst in gathering and documenting requirements into BRDs by assessing stakeholder dependencies and issues.
• Challenged leadership for project feasibility, well-defined requirements, and sign-offs are received for project execution.
2019 : 2020
Sotera Wireless, Inc.
Technical Program Manager
• Led strategic IT project implementation and business process improvements for 11 mission-critical, ERP / HR / lVR platform projects (IBM, SAP, Adobe, and Intervoice (Convergys)), with virtual teams of 5-11 project team members.
• Developed and drove SDLC execution strategy for ERP applications utilizing limited available resources.
• Coordinated go-live / implementation activities and facilitated release meetings.
• Introduced DevOps function to team and utilizing Agile for process improvement and application automation.
• Focused on improving team capabilities and knowledge by providing training /mentoring sessions to team members.
• Analyzed data / root-causes attributed to OS / application configuration, IP networking, T1 lines, SQL, HTML / CSS / Javascript, Java, and integration issues.
2007 : 2017
AT&T
Senior Implementation Manager
Skills
Adaptive Learning, Agile Methodologies, Android, Autodesk Fusion 360, Change Control, Change Management, Collaborative Leadership, Creative Problem Solving, Customer Experience, Customer Satisfaction, E-learning Implementation, Event Management, Fiber Optic Cable, IBM Websphere Commerce, Innovation Development, IP Networking, Issue Resolution Management, Java, JavaScript, Maintenance & Repair, Microsoft Office, Mobile Technology, Network Design, Powershell, Premise Wiring, Process Automation, Product Development, Product Management, Project Control, Project Coordination, Project Management, Project Management Body of Knowledge (PMBOK), Project Planning, Red Hat Linux, Requirements Management, Shell Scripting, Software Development Life Cycle (SDLC), Software Implementation, Solution Implementation, Strategy Implementation, Technical Consultation, Time Management, Tririga, User Experience, Vendor Management, Virtual Teams, Web Development, WebSphere, Windows Server, Wireless Technologies
About
An interpersonal Senior Technical Solution Owner with over 16 years of experience in Digital Ordering, Telecommunications Medical Device technology in B2B and B2C areas. Leverages a wide-breadth of System / Integration/ SaaS implementation, incident management, and technical product management to deliver transformative solutions with unparalleled user experiences. An exceptional, cross-functional leader of global virtual teams, who possesses a do-what-it-takes attitude to ensure stakeholder success. Easily earns trust with an empathetic approach to delivering customer satisfaction.
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