Ethan D.
Details
Management Information Systems
Iowa State University
2016 : 2020
Grinnell State Bank
Information Security Officer
-Maintain and keep accountability of unit personnel, equipment, and medical records in the Global Combat Support System (GCCS-Army)
-Guide and lead assigned squad members in training program management for medical training courses throughout the state of Iowa
-Lead unit members in conducting training to establish a medical presence in the state of Iowa.
2015 :
Iowa Army National Guard
Medic (68W Healthcare Specialist)
-Provide solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist. Systems used include personal computers, mini computers and mainframes.
-Image computers to be compliant with the National Guard Bureau's standards
-Create and maintain remote installer scripts through batch file and PowerShell script creation to support end users in software desired
-Perform operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
-Provides familiarization training for users of new equipment and software as required
-Restore and repair damaged critical data files.
-Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software
-Help ensure QoS of VLAN's, SAN's, and shared directories
-Perform upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards
-Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions
-Documentation of processes for continuity of operations through internally shared file system
2020 : 2022
Iowa Army National Guard
Cyber Security Specialist
-Re-image department computers with current image through SCCM (System Center Configuration Manager)
-Group Policy administration in Active Directory
-Grant administrator as well as software specific permissions to users via departmental policy
-IP configuration and lookup
-Microsoft Office Suite (including Office 365) troubleshooting and education
-Troubleshoot Windows 10, 7, and Vista operating systems
-Running Cat 6 networking Ethernet cable as needed
-Setting up CISCO VoIP 8841 phones and configuring phone information through Cisco Unified Communications Manager (CUCM)
-Manage ticket creation and note creation in ServiceNow
-Generate reports in ServiceNow
-Update the Endpoint Team's internal wiki in Confluence with commonly held problems, troubleshooting steps, etc.
2019 : 2020
Iowa State University
Endpoint Technologies Technician
-Analyzed customer complaints for trends or evidence of systemic problems
-Researched areas such as document flow and control, report accuracy, funds utilization, priority management, and regulatory compliance
-Conducted quarterly research through SAP ERP into Iowa Army National Guard unit's inventory and established unit critical item counts for reorder.
2017 : 2018
United States Property and Fiscal Office
Supply Technician
Skills
Accounting, Business Analysis, Computer Hardware, Computer Science, Data Analysis, Databases, Desktop Imaging, Documentation, Java, Microsoft Azure, Problem Solving, Procurement, Project Planning, Reporting & Analysis, SQL, System Administration
About
Over the last four years, I have developed my leadership, technological, as well as interpersonal skills working for Iowa State University and the Iowa Army National Guard. While working for Iowa State University, I have developed entry-level skills in system administration in the areas of desktop imaging, software deployment, task sequence creation through SCCM, basic Active Directory management, and networking. While working for the Iowa Army National Guard, I have enhanced my leadership skills through management of unit members, training programs, and the development of unit members. Lastly, majoring in Management Information Systems (MIS) at Iowa State University has provided me the opportunity to develop skills like Java, Python, SQL programming, predictive business analytics, project management, and network administration.
Profile Photo
