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Ethan Richard
Information Security Engineer at Builders FirstSource
Denver, CO, United States
Details
Education:
Bachelor of Science (B.S.)
Information Technology
University of Phoenix-Baton Rouge
2002 : 2004
Information Technology
University of Phoenix-Baton Rouge
2002 : 2004
Experience:
2020 : Present
Builders FirstSource
Information Security Engineer
• Monitor security events using IBM QRadar, Cisco Firepower IPS System
• Detect, Investigate and mitigate endpoint and network security and intrusion events using system tools and correlated SIEM logs
• Review vulnerability reports and perform vulnerability scans using Tenable Security Center
• Manage Netwrix Data Classifier to mitigate sensitive data exposure
• Monitor Endpoint Security health and updates in Trend Micro OfficeScan & Carbon Black CB Defense 12,000+ Endpoints as well as application tuning for TrendMicro OfficeScan & Carbon Black Policies.
• Review Zscaler logs and security events and tune policies appropriate to the business.
• Escalate security events that are out of alignment with established security practices and company policies
• Generate and improve process documentation and SOP’s to align with industry best practices & company security objectives
• Interface with Security Team/CISO to assist in achieving IT Security Controls objectives and goals
2018 : 2020
Builders FirstSource
INSOC Administrator II
Provide support for local and remote users resolving technical problems related to McAfee Endpoint Security Drive Encryption, VirusScan Enterprise, Host Intrusion Prevention (HIPS), Data Loss Prevention (DLP). Monitor health of McAfee ePO server. Plan and implement ePO server upgrades. Diagnoses, identifies, and analyzes problems with McAfee ePO Policy configuration and issues. Generate and improve process documentation and SOP’s to align with industry best practices. Utilize HP Service Manager Ticket queue. Develop and communicate Tier 1 Service Desk Knowledgebase articles. Generate compliance reports on McAfee Endpoints for management review; identifying gaps and issues that need addressing.
2017 : 2018
Xcel Energy
Endpoint Security Administrator
IT Service Desk Specialist – Provide technical support for local and remote users resolving technical problems and answering queries through phone, email, chat. Follows all company and department documented procedures. Diagnoses, identifies, and analyzes problems with hardware, software, network and system applications. Support and troubleshoot commercial, (MS Office, McAfee Antivirus, Cisco AnyConnect) and custom software applications, Windows networking and services, browsers, desktops, laptops and mobile device hardware. Route tickets to appropriate support group as needed for escalation. Maintains and updates records in Service Now Incident Management System, alerting management to recurring and problematic patterns.
Hardware Refresh Team – Prepare and image systems for GSA hardware refresh project using GSA standardized imaging process. Configure applications per end user specifications. Push software from CA ITCM management console. Troubleshoot basic network functions when systems unable to log into domain. Provide feedback and diagnostic information to Client Engineering to resolve image defects. Perform data migrations from users’ old computer to new. Mapping printers and installing custom software.
2016 : 2017
SAIC
IT Service Desk Analyst
Provide remote and on-site corporate support for various small and medium business throughout Colorado with satellite offices in the US. Troubleshoot Microsoft Office Suite, commercial off-the-shelf and custom applications. Creating and managing Active Directory objects in Microsoft domain environments. Troubleshoot email flow with MS Exchange (2003/2007/2010/Hosted) and various other email systems. Install, deploy, and integrate new Domain Controllers, DHCP, DNS server, physical and virtual in domain environments. Integrate Office365 into on-premise domains. Configure server backup solutions to maintain business continuity. Install and configure Symantec on-premise/cloud enterprise level antivirus/security solutions and mitigating virus breakouts. Install and Configure McAfee Security as a Service solution, implementing security policies based on organizational structure and deploying to client endpoints. Troubleshoot and trace Cat5 cabling issues. Install, deploy, and maintain commercial firewalls, switches and wireless access points.
2013 : 2016
Sierra Ridge Networks
Systems Engineer
Builders FirstSource
Information Security Engineer
• Monitor security events using IBM QRadar, Cisco Firepower IPS System
• Detect, Investigate and mitigate endpoint and network security and intrusion events using system tools and correlated SIEM logs
• Review vulnerability reports and perform vulnerability scans using Tenable Security Center
• Manage Netwrix Data Classifier to mitigate sensitive data exposure
• Monitor Endpoint Security health and updates in Trend Micro OfficeScan & Carbon Black CB Defense 12,000+ Endpoints as well as application tuning for TrendMicro OfficeScan & Carbon Black Policies.
• Review Zscaler logs and security events and tune policies appropriate to the business.
• Escalate security events that are out of alignment with established security practices and company policies
• Generate and improve process documentation and SOP’s to align with industry best practices & company security objectives
• Interface with Security Team/CISO to assist in achieving IT Security Controls objectives and goals
2018 : 2020
Builders FirstSource
INSOC Administrator II
Provide support for local and remote users resolving technical problems related to McAfee Endpoint Security Drive Encryption, VirusScan Enterprise, Host Intrusion Prevention (HIPS), Data Loss Prevention (DLP). Monitor health of McAfee ePO server. Plan and implement ePO server upgrades. Diagnoses, identifies, and analyzes problems with McAfee ePO Policy configuration and issues. Generate and improve process documentation and SOP’s to align with industry best practices. Utilize HP Service Manager Ticket queue. Develop and communicate Tier 1 Service Desk Knowledgebase articles. Generate compliance reports on McAfee Endpoints for management review; identifying gaps and issues that need addressing.
2017 : 2018
Xcel Energy
Endpoint Security Administrator
IT Service Desk Specialist – Provide technical support for local and remote users resolving technical problems and answering queries through phone, email, chat. Follows all company and department documented procedures. Diagnoses, identifies, and analyzes problems with hardware, software, network and system applications. Support and troubleshoot commercial, (MS Office, McAfee Antivirus, Cisco AnyConnect) and custom software applications, Windows networking and services, browsers, desktops, laptops and mobile device hardware. Route tickets to appropriate support group as needed for escalation. Maintains and updates records in Service Now Incident Management System, alerting management to recurring and problematic patterns.
Hardware Refresh Team – Prepare and image systems for GSA hardware refresh project using GSA standardized imaging process. Configure applications per end user specifications. Push software from CA ITCM management console. Troubleshoot basic network functions when systems unable to log into domain. Provide feedback and diagnostic information to Client Engineering to resolve image defects. Perform data migrations from users’ old computer to new. Mapping printers and installing custom software.
2016 : 2017
SAIC
IT Service Desk Analyst
Provide remote and on-site corporate support for various small and medium business throughout Colorado with satellite offices in the US. Troubleshoot Microsoft Office Suite, commercial off-the-shelf and custom applications. Creating and managing Active Directory objects in Microsoft domain environments. Troubleshoot email flow with MS Exchange (2003/2007/2010/Hosted) and various other email systems. Install, deploy, and integrate new Domain Controllers, DHCP, DNS server, physical and virtual in domain environments. Integrate Office365 into on-premise domains. Configure server backup solutions to maintain business continuity. Install and configure Symantec on-premise/cloud enterprise level antivirus/security solutions and mitigating virus breakouts. Install and Configure McAfee Security as a Service solution, implementing security policies based on organizational structure and deploying to client endpoints. Troubleshoot and trace Cat5 cabling issues. Install, deploy, and maintain commercial firewalls, switches and wireless access points.
2013 : 2016
Sierra Ridge Networks
Systems Engineer
Company:
Builders FirstSource
Years of Experience:
12
Skills
Active Directory, CB Defense, Cisco Firepower IPS, Cisco Technologies, data analysis, Email, Endpoint Security, Help Desk Support, Host Intrusion Prevention, IBM QRadar, IP, McAfee Disk Encryption, McAfee Endpoint Security, microsoft exchange, Microsoft Office, Mobile Technology, Networking, office 365, Servers, Software Installation, symantec endpoint protection, Symantec PGP Encryption, TCP/IP, Technical Support, Telephony, Trend Micro, Troubleshooting, User Administration, VirusScan Enterprise, Websense, Wireless Networking, Zscaler, mcafee, symantec security, disk encryption
About
I'm a dedicated employee, striving for perfection. I pay particular attention to detail and use my exceptional analytical skills to troubleshoot and resolve complex technical problems and cyber security incidents. I work well in a team and use my talents and abilities to help the team succeed as a whole.
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