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Farrakh Mahmood
Information Security Engineer at HUB International
Morrisville, NC, United States
Details
Education:
Bachelor of Science - BS
Information Technology
Southern New Hampshire University
2014 : 2016
Associate of Arts - AA
General Studies
Guilford Technical Community College
2010 : 2012
High School Diploma
Regular/General High School/Secondary Diploma Program
East Davidson High School
2004 : 2007
Information Technology
Southern New Hampshire University
2014 : 2016
Associate of Arts - AA
General Studies
Guilford Technical Community College
2010 : 2012
High School Diploma
Regular/General High School/Secondary Diploma Program
East Davidson High School
2004 : 2007
Experience:
2022 : Present
HUB International
Information Security Engineer
■ Engineer rules within SIEM using data connectors to detect for anomalous and malicious activity.
■ Create playbooks/logic apps in Azure Sentinel to automate tasks
■ Create automation rules to respond to incidents within SIEM.
■ Create DLP policies within Mimecast to prevent data exfiltration
■ Monitor EDR, CrowdStrike, for detections and incidents on endpoints and investigate, mitigate, and document incident.
■ Maintain device security groups in CrowdStrike
■ Create application whitelisting policies within IAM/PAM solutions such as CyberArk
■ Perform identity access management by creating and managing safes in CyberArk for IT and application development team for both dev and prod environments.
■ Act as point of escalation for the Help Desk to investigate advanced security tickets.
■ Manage policies in ZScaler Internet Access to maintain web security, such as Cloud App Controls and URL Categories.
■ Collaborate with GRC team to triage vulnerabilities based on severity
■ Assist with escalated tickets for Okta identity access management.
■ Manage LastPass enterprise users with activation and federation issues
2021 : 2022
CAPTRUST
Information Security Engineer
■ Managed accounts for Mimecast Secure Messaging Portal to enforce DLP policies.
■ Investigated user reported phishing attempts and mitigated such tickets with use of Active Directory password resets and Office 365 Admin tools
■ Performed troubleshooting of ZScaler VPN clients on user endpoints.
■ Initiated requests for application whitelisting based on user requests and documented associated business needs.
■ Managed Okta MFA device enrollment for user’s mobile devices.
■ Assisted users with enrolling mobile devices into Microsoft InTune Mobile Device Management
■ Repaired VoIP desktop clients such as Cisco Jabber on endpoints using network troubleshooting methodology.
■ Repaired desktop syncing issues with cloud apps such as OneDrive and SharePoint
■ Managed membership of Active Directory security groups to provide access based on conditional Azure policies
2020 : 2021
CAPTRUST
IT Help Desk Associate
■ Manage servers for our clients, including physical and virtual.
■ Troubleshoot VMware and Hyper-V servers
■ Configure and deploy VPN’s on SonicWall and Fortigate routers.
■ Troubleshoot and setup e-mail accounts using Office365 and Exchange
■ Install workstations, servers, switches, routers, and networking equipment
■ Manage user permissions via Active Directory
■ Maintain a billable rate of 75% or higher and >97% customer satisfaction rate
2019 : 2020
Biz Technology Solutions, Inc - Managed IT Services
Information Systems Engineer
■ Operate as first point of contact for over forty businesses.
■ Complete requests for creating, disabling, and modifying user accounts on network domain.
■ Use ticketing system to track, update and escalate technical issues
■ Assign permissions and security to users on the network based on group policy and responsibilities within the organization.
■ Respond to calls, voicemails, and e-mails in a timely and effective manner to meet response time guarantees.
■ Manage, upgrade and install a diverse range of software for each of our client’s specific business needs.
■ Diagnose and repair hardware failures.
■ Troubleshoot network printers that are shared with numerous users.
■ Map and troubleshoot network drives on client workstations.
■ Utilize Remote Monitoring and Management software to run diagnostics and troubleshoot systems.
■ Travel onsite to perform hardware replacement and maintenance.
■ Perform on-site audits to assess and advise on best security practices.
2018 : 2019
Parkway Tech
Desktop Support Specialist
HUB International
Information Security Engineer
■ Engineer rules within SIEM using data connectors to detect for anomalous and malicious activity.
■ Create playbooks/logic apps in Azure Sentinel to automate tasks
■ Create automation rules to respond to incidents within SIEM.
■ Create DLP policies within Mimecast to prevent data exfiltration
■ Monitor EDR, CrowdStrike, for detections and incidents on endpoints and investigate, mitigate, and document incident.
■ Maintain device security groups in CrowdStrike
■ Create application whitelisting policies within IAM/PAM solutions such as CyberArk
■ Perform identity access management by creating and managing safes in CyberArk for IT and application development team for both dev and prod environments.
■ Act as point of escalation for the Help Desk to investigate advanced security tickets.
■ Manage policies in ZScaler Internet Access to maintain web security, such as Cloud App Controls and URL Categories.
■ Collaborate with GRC team to triage vulnerabilities based on severity
■ Assist with escalated tickets for Okta identity access management.
■ Manage LastPass enterprise users with activation and federation issues
2021 : 2022
CAPTRUST
Information Security Engineer
■ Managed accounts for Mimecast Secure Messaging Portal to enforce DLP policies.
■ Investigated user reported phishing attempts and mitigated such tickets with use of Active Directory password resets and Office 365 Admin tools
■ Performed troubleshooting of ZScaler VPN clients on user endpoints.
■ Initiated requests for application whitelisting based on user requests and documented associated business needs.
■ Managed Okta MFA device enrollment for user’s mobile devices.
■ Assisted users with enrolling mobile devices into Microsoft InTune Mobile Device Management
■ Repaired VoIP desktop clients such as Cisco Jabber on endpoints using network troubleshooting methodology.
■ Repaired desktop syncing issues with cloud apps such as OneDrive and SharePoint
■ Managed membership of Active Directory security groups to provide access based on conditional Azure policies
2020 : 2021
CAPTRUST
IT Help Desk Associate
■ Manage servers for our clients, including physical and virtual.
■ Troubleshoot VMware and Hyper-V servers
■ Configure and deploy VPN’s on SonicWall and Fortigate routers.
■ Troubleshoot and setup e-mail accounts using Office365 and Exchange
■ Install workstations, servers, switches, routers, and networking equipment
■ Manage user permissions via Active Directory
■ Maintain a billable rate of 75% or higher and >97% customer satisfaction rate
2019 : 2020
Biz Technology Solutions, Inc - Managed IT Services
Information Systems Engineer
■ Operate as first point of contact for over forty businesses.
■ Complete requests for creating, disabling, and modifying user accounts on network domain.
■ Use ticketing system to track, update and escalate technical issues
■ Assign permissions and security to users on the network based on group policy and responsibilities within the organization.
■ Respond to calls, voicemails, and e-mails in a timely and effective manner to meet response time guarantees.
■ Manage, upgrade and install a diverse range of software for each of our client’s specific business needs.
■ Diagnose and repair hardware failures.
■ Troubleshoot network printers that are shared with numerous users.
■ Map and troubleshoot network drives on client workstations.
■ Utilize Remote Monitoring and Management software to run diagnostics and troubleshoot systems.
■ Travel onsite to perform hardware replacement and maintenance.
■ Perform on-site audits to assess and advise on best security practices.
2018 : 2019
Parkway Tech
Desktop Support Specialist
Company:
HUB International
Years of Experience:
12
Skills
Active Directory, ConnectWise, Internet Protocol Suite (TCP/IP), Networking, Professional Phone Skills, Routing, Ticketing Systems
About
IT security professional skilled in incident response and creating policies that align with current security standards.
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