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Farzana Ferdous
Staff Cyber Security Engineer at GE
Belleville, MI, United States
Details
Experience:
2011 : Present
GE
Senior Analyst, Information Security Solutions
Responsible for designing, implementing, and supporting Windows servers in a fast moving creative environment. Evaluates and deploy new systems, software packages and performs system upgrades, and resolves related problems. Day to Day monitor system configuration to ensure highest data availability and integrity.
•Provide consultation, analysis and problem resolution to technical teams
•Develop comprehensive technical implementation and upgrade project plans
•Communicate status of projects
•Produce infrastructure related overall system architecture documentation
•Assist with research and evaluation of new enterprise technologies, processes, and upgrades
•Collaborate and gather requirements from technical teams to enhance functionality, security, and efficiencies
•Provide on-call/call back, trouble-shooting, and expert Tier II Help Desk technical production support
•Assist in development and documentation of contingency and risk mitigations
•Review and monitor system components
•Stay up-to-date and apply the latest industry developments and best practices
2008 : 2011
University of Michigan
Windows Enterprise Systems Administrator
Responsible for the performance and overall health of the production environment of SMS 2003 application. Applied proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues. Made the appropriate recommendations to maximize usage of the application. Managed agency analysts. Continued to provide second level support for STS and TSCensus applications.
2006 : 2008
Ford Motor Company
Operations Analyst
Built new Infrastructure Operations Support group from conception to provide production support for STS (Server Transfer Services), Remedy (helpdesk application) and TSCensus ( Asset Management Tool ). Created procedures and policies, technical documentations, service level agreements to improve productivity. Created training documentations and trained new IT Operations staff.
2000 : 2005
Ford Motor Company
Systems Analyst
Provided first and second level technical support for PeopleSoft Human Resource and Financial modules. Responsibilities included resolving problems encountered while running SQR and configuring machines to give access via 2-tier or 3-tier to databases for users.
1997 : 2000
Rogers Corporation
Application Specialist
GE
Senior Analyst, Information Security Solutions
Responsible for designing, implementing, and supporting Windows servers in a fast moving creative environment. Evaluates and deploy new systems, software packages and performs system upgrades, and resolves related problems. Day to Day monitor system configuration to ensure highest data availability and integrity.
•Provide consultation, analysis and problem resolution to technical teams
•Develop comprehensive technical implementation and upgrade project plans
•Communicate status of projects
•Produce infrastructure related overall system architecture documentation
•Assist with research and evaluation of new enterprise technologies, processes, and upgrades
•Collaborate and gather requirements from technical teams to enhance functionality, security, and efficiencies
•Provide on-call/call back, trouble-shooting, and expert Tier II Help Desk technical production support
•Assist in development and documentation of contingency and risk mitigations
•Review and monitor system components
•Stay up-to-date and apply the latest industry developments and best practices
2008 : 2011
University of Michigan
Windows Enterprise Systems Administrator
Responsible for the performance and overall health of the production environment of SMS 2003 application. Applied proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues. Made the appropriate recommendations to maximize usage of the application. Managed agency analysts. Continued to provide second level support for STS and TSCensus applications.
2006 : 2008
Ford Motor Company
Operations Analyst
Built new Infrastructure Operations Support group from conception to provide production support for STS (Server Transfer Services), Remedy (helpdesk application) and TSCensus ( Asset Management Tool ). Created procedures and policies, technical documentations, service level agreements to improve productivity. Created training documentations and trained new IT Operations staff.
2000 : 2005
Ford Motor Company
Systems Analyst
Provided first and second level technical support for PeopleSoft Human Resource and Financial modules. Responsibilities included resolving problems encountered while running SQR and configuring machines to give access via 2-tier or 3-tier to databases for users.
1997 : 2000
Rogers Corporation
Application Specialist
Company:
GE
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