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Felicia M.
Product Owner-Cybersecurity Threat Intelligence & Response at Southwest Airlines
Dallas, TX, United States
Details
Experience:
2018 : Present
Southwest Airlines
Product Owner-Cybersecurity Threat Intelligence & Response
Consultant at Charter (Spectrum Communications)
• Gathered, refined and validated complex business processes, requirements, interdependencies, potential risks and issues
• Drafted and Submitted the following Approved Business Analysis Documentation for Secure Connection & Registration Program :
• To Be diagrams (Defined and created Business Process Modeling Notation diagrams (BPMN) 2.0
• Business Function (eTOM)
• Project RASCI
• Business, Functional, and Out of Scope Requirements
• Complex Business Use Cases
• Data Store ad Data Objects
• Requirements traceability
• Defined Constraints, Assumptions, Risk and Dependencies
• Completed Non Functional Specifications Documentation for Secure Connection and Registration Program
• Completed Project BA Lessons Learned to include analyzing business partner’s operations to understand strengths and weaknesses to determine opportunities to automate processes and functions
• Translated and updated high level business requirements into functional specifications while facilitating communication and gaining commitment between business units to align solutions with business strategies
2017 : 2017
Adaptive Solutions Group
IT Business Analyst
• Coordinated incoming communication from health care providers to identify the type of assistance needed while excelling at established performance goals for efficiency, quality, satisfaction, first resolution, and attendance
• Navigated through the appropriate computer systems to identify the current status of the issue and provide appropriate response to providers to ensure information was delivered and to the customer’s satisfaction
• Drafted and submitted necessary documentation to report overall trends and identify areas needing process improvements
2015 : 2017
UnitedHealth Group
Platinum Providers Resolution Specialist
Created UI elements in Wireframes using Microsoft Visio
Experienced with HP Application Life Cycle Management (ALM) resolving production defects
Gathered, refined and validated complex business processes, requirements, interdependencies, potential risks and issues
Defined and created BPMN (Business Process Modeling Notation) diagrams
Analyzed business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
Translated high level business requirements into functional specifications and managed changes to such specifications
Facilitated communication and gained commitment between business units to align solutions with business strategies
Developed complex business use cases
Demonstrated ability to balance multiple work streams and project iterations based on priority and business’ dynamic needs
Coached and mentor less experienced team members
2014 : 2015
Charter Communications
Business Analyst
• Responsible for collecting and organizing all the requirements generated on the program
• Ensures all requirements are complete and sufficient
• Perform functional flow mapping and use case generation
• Responsible for requirements traceability to identifies gaps and conflicts in requirements to aid in requirement generation
• Work with various stakeholders to identify network requirements and deficiencies the current system(s)
• Generate requirements and user stories based on identified network improvements
• Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.
• Responsible for working with stakeholders to document their workflow, business processes, and business rules
• Business Process Model Notation (BPMN)
• Knowledge of DoDAF v1.5 and v2.0
• Collects and analyzed the project’s business requirements and transferring the same knowledge to development team.
• Evaluates the data collected through task analysis and, business processes.
• Will provide suggestions to the development team during the development stage of product to meet the client’s business needs.
• Will prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Communicates effectively with external clients and internal teams to deliver product’s functional requirements.
• Manages any change requests related to the working project plans daily to meet the agreed deadlines.
• Acts as an interface between business units, technology teams and support teams.
2011 : 2014
Barling Bay
Network and Integration Analyst
Southwest Airlines
Product Owner-Cybersecurity Threat Intelligence & Response
Consultant at Charter (Spectrum Communications)
• Gathered, refined and validated complex business processes, requirements, interdependencies, potential risks and issues
• Drafted and Submitted the following Approved Business Analysis Documentation for Secure Connection & Registration Program :
• To Be diagrams (Defined and created Business Process Modeling Notation diagrams (BPMN) 2.0
• Business Function (eTOM)
• Project RASCI
• Business, Functional, and Out of Scope Requirements
• Complex Business Use Cases
• Data Store ad Data Objects
• Requirements traceability
• Defined Constraints, Assumptions, Risk and Dependencies
• Completed Non Functional Specifications Documentation for Secure Connection and Registration Program
• Completed Project BA Lessons Learned to include analyzing business partner’s operations to understand strengths and weaknesses to determine opportunities to automate processes and functions
• Translated and updated high level business requirements into functional specifications while facilitating communication and gaining commitment between business units to align solutions with business strategies
2017 : 2017
Adaptive Solutions Group
IT Business Analyst
• Coordinated incoming communication from health care providers to identify the type of assistance needed while excelling at established performance goals for efficiency, quality, satisfaction, first resolution, and attendance
• Navigated through the appropriate computer systems to identify the current status of the issue and provide appropriate response to providers to ensure information was delivered and to the customer’s satisfaction
• Drafted and submitted necessary documentation to report overall trends and identify areas needing process improvements
2015 : 2017
UnitedHealth Group
Platinum Providers Resolution Specialist
Created UI elements in Wireframes using Microsoft Visio
Experienced with HP Application Life Cycle Management (ALM) resolving production defects
Gathered, refined and validated complex business processes, requirements, interdependencies, potential risks and issues
Defined and created BPMN (Business Process Modeling Notation) diagrams
Analyzed business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
Translated high level business requirements into functional specifications and managed changes to such specifications
Facilitated communication and gained commitment between business units to align solutions with business strategies
Developed complex business use cases
Demonstrated ability to balance multiple work streams and project iterations based on priority and business’ dynamic needs
Coached and mentor less experienced team members
2014 : 2015
Charter Communications
Business Analyst
• Responsible for collecting and organizing all the requirements generated on the program
• Ensures all requirements are complete and sufficient
• Perform functional flow mapping and use case generation
• Responsible for requirements traceability to identifies gaps and conflicts in requirements to aid in requirement generation
• Work with various stakeholders to identify network requirements and deficiencies the current system(s)
• Generate requirements and user stories based on identified network improvements
• Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.
• Responsible for working with stakeholders to document their workflow, business processes, and business rules
• Business Process Model Notation (BPMN)
• Knowledge of DoDAF v1.5 and v2.0
• Collects and analyzed the project’s business requirements and transferring the same knowledge to development team.
• Evaluates the data collected through task analysis and, business processes.
• Will provide suggestions to the development team during the development stage of product to meet the client’s business needs.
• Will prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Communicates effectively with external clients and internal teams to deliver product’s functional requirements.
• Manages any change requests related to the working project plans daily to meet the agreed deadlines.
• Acts as an interface between business units, technology teams and support teams.
2011 : 2014
Barling Bay
Network and Integration Analyst
Company:
Southwest Airlines
Spoken Language:
English
About
OBJECTIVE: An accomplished MIS professional with in-depth IA support and applications experience in both the government sector. Detailed oriented team player with the ability to produce in a fast paced environment while maintaining a positive attitude. Self-motivated, multi-tasker, equally comfortable in leading a project as well as following directions. Seeking an opportunity with a growing organization where people who value hard work are appreciated.
TECHNICAL SUMMARY:
Over seven years’ experience in both government and private sector. Business Analyst familiar with gathering requirements from end users as well from the business high level business requirements to translate into functional requirements for development teams. Proficient in Excel, Microsoft Visio, (BPMN’s & Wireframes), ALM & Version One. Kaban & Agile Methodology
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