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Fred Zapp
Chief Information Officer & Chief Information Security Officer
Manchester, NH, United States
Details
Education:
BA
Comp Sci
Susquehanna University
Executive Leadership
Georgia Institute of Technology - Georgia Tech College of Management
Comp Sci
Susquehanna University
Executive Leadership
Georgia Institute of Technology - Georgia Tech College of Management
Experience:
Leading strategic and operational technology functions of a regional passenger and cargo airport. Delivering transformational improvements in guest experience, airport operations, and digital intelligence. Driving changes needed to prepare MHT for the future, and ensure it is safe from cyber threats.
2021 : Present
Manchester-Boston Regional Airport
Chief Information Officer, Chief Information Security Officer, Assistant Airport Director
www.revteksolutions.net
Improving business results, employee engagement and productivity through innovation, transformation and secure fit for purpose solutions.
2020 :
RevTek Solutions
Consulting Director of Enterprise IT & Transformation
Organized, inspired, and led a 200+ FTE, $30M, enterprise shared service IT division, operating globally across 65 sites, focused on business execution, collaboration, and knowledge management. Collaborated with business stakeholders to define need and drive alignment of IT to the business strategy, delivering the technical capabilities required to achieve business success.
Recent Projects include
• Transformed in-office business operations, implementing COVID-19 work-from-home technologies; enabled 95% of workforce to collaborate and conduct business with customers.
• Unleashed Mobile Enterprise, deploying comprehensive enterprise mobile environment, including O365 and an employee mobile portal application to improve speed and the ability to work on the move; saving the company $3M annually.
• Re-negotiated complex, high-cost service contracts, saving $6M in IT spend annually through service consolidation, contract negotiation and process improvement.
• Transitioned complex non-core business functions to cloud; transformed processes to SAAS platforms which increased agility, flexibility, availability, and the speed needed to pace with needs of the enterprise.
Business Systems / ERP | Applications Development | Knowledge Management | Information Security & Privacy | Collaboration Technology | Cloud Services | Help & Service Desk | Mobile Application Development | Information Analytics | Cloud Architecture | Information Compliance (HIPAA, SOX, PCI, CCPA, GDPR, 800.171) | Workday | Microsoft 365 (+ GCC) | SalesForce | BOX | SLACK | Zoom Gov | MS/Teams | Accessibility | Reporting and Visualization | Tableau | Cherwell | Service Now | CISO | Privacy | Cyber | Office 365 | Content Management | DOD Clearance
2010 : 2020
MITRE
Director of IT, Knowledge, and Collaboration
Engineered and developed IT solutions and services, engaged with users, and set IT architecture and execution priorities. Marshaled AGILE/SCRUM resources from across the company and external service partners to drive successful project outcomes, including intranet, ERP integration, cybersecurity, identity management and social networking that transformed business operations.
Projects Include :
* Eliminated slow email-based business processes, streamlined 40+ process flows, and integrated 14 platforms/services into a consolidated / simplified user dashboard, which reduced email clutter, improved process cycle time and user satisfaction.
* Eradicated technical complexity of business process by implementing open-source portal, content and identity management platforms. Consolidating a 26-server infrastructure into a single VM cluster with open-API content architecture; reduced operating cost, improved flexibility, expanded service offering and enhanced employee satisfaction.
* Improved visibility and simplified interaction for locating subject matter experts inside the corporation by implementing a skills inventory and search system.
SEO Terms : Applications Development | Knowledge Management | Information Security & Privacy | Collaboration Technology | Information Analytics | Cloud Architecture | Information Compliance (HIPAA, SOX, PCI, CCPA, 800.171) | Oracle Fusion (Sales, Service Management, Inventory, Distribution, Financials) | Google Search (SEO) | Accessibility | Smart Card PKI | Open Source | ERP | Data Warehousing | Reporting and Visualization
2002 : 2010
MITRE Corp
Chief Engineer, Information Technology and Services
Manager of a top-flight, creative technology team, my department was charged with the development and delivering of advanced/innovative IT solutions for the enterprise. The team strategy focused on business process change, reducing operating cost and streamlining the operation of enterprise business, collaboration and content management systems.
Successful initiatives included :
* Improved intranet search success by transitioning to Google Enterprise Search.
* Improved productivity and user experience by modernizing the corporate intranet into a user configurable information portal.
* Reduced operation and management costs associated with content administration and stewardship by implementing a corporate content management system.
* Reduced operation cost and improved cycle times in PC procurement by integrating MITRE’s Oracle ERP with supplier-partner’s system.
(Web Applications, ERP; B2E, B2P, Intranet, Extranet, Portal, Google, Content Management, HCI, UI Information Intelligence, Information Management, Situational Awareness, Geospatial, Change Management , Project Management, JAVA)
1999 : 2002
MITRE Corp
Dept Head, Advanced Computing & Information Services
2021 : Present
Manchester-Boston Regional Airport
Chief Information Officer, Chief Information Security Officer, Assistant Airport Director
www.revteksolutions.net
Improving business results, employee engagement and productivity through innovation, transformation and secure fit for purpose solutions.
2020 :
RevTek Solutions
Consulting Director of Enterprise IT & Transformation
Organized, inspired, and led a 200+ FTE, $30M, enterprise shared service IT division, operating globally across 65 sites, focused on business execution, collaboration, and knowledge management. Collaborated with business stakeholders to define need and drive alignment of IT to the business strategy, delivering the technical capabilities required to achieve business success.
Recent Projects include
• Transformed in-office business operations, implementing COVID-19 work-from-home technologies; enabled 95% of workforce to collaborate and conduct business with customers.
• Unleashed Mobile Enterprise, deploying comprehensive enterprise mobile environment, including O365 and an employee mobile portal application to improve speed and the ability to work on the move; saving the company $3M annually.
• Re-negotiated complex, high-cost service contracts, saving $6M in IT spend annually through service consolidation, contract negotiation and process improvement.
• Transitioned complex non-core business functions to cloud; transformed processes to SAAS platforms which increased agility, flexibility, availability, and the speed needed to pace with needs of the enterprise.
Business Systems / ERP | Applications Development | Knowledge Management | Information Security & Privacy | Collaboration Technology | Cloud Services | Help & Service Desk | Mobile Application Development | Information Analytics | Cloud Architecture | Information Compliance (HIPAA, SOX, PCI, CCPA, GDPR, 800.171) | Workday | Microsoft 365 (+ GCC) | SalesForce | BOX | SLACK | Zoom Gov | MS/Teams | Accessibility | Reporting and Visualization | Tableau | Cherwell | Service Now | CISO | Privacy | Cyber | Office 365 | Content Management | DOD Clearance
2010 : 2020
MITRE
Director of IT, Knowledge, and Collaboration
Engineered and developed IT solutions and services, engaged with users, and set IT architecture and execution priorities. Marshaled AGILE/SCRUM resources from across the company and external service partners to drive successful project outcomes, including intranet, ERP integration, cybersecurity, identity management and social networking that transformed business operations.
Projects Include :
* Eliminated slow email-based business processes, streamlined 40+ process flows, and integrated 14 platforms/services into a consolidated / simplified user dashboard, which reduced email clutter, improved process cycle time and user satisfaction.
* Eradicated technical complexity of business process by implementing open-source portal, content and identity management platforms. Consolidating a 26-server infrastructure into a single VM cluster with open-API content architecture; reduced operating cost, improved flexibility, expanded service offering and enhanced employee satisfaction.
* Improved visibility and simplified interaction for locating subject matter experts inside the corporation by implementing a skills inventory and search system.
SEO Terms : Applications Development | Knowledge Management | Information Security & Privacy | Collaboration Technology | Information Analytics | Cloud Architecture | Information Compliance (HIPAA, SOX, PCI, CCPA, 800.171) | Oracle Fusion (Sales, Service Management, Inventory, Distribution, Financials) | Google Search (SEO) | Accessibility | Smart Card PKI | Open Source | ERP | Data Warehousing | Reporting and Visualization
2002 : 2010
MITRE Corp
Chief Engineer, Information Technology and Services
Manager of a top-flight, creative technology team, my department was charged with the development and delivering of advanced/innovative IT solutions for the enterprise. The team strategy focused on business process change, reducing operating cost and streamlining the operation of enterprise business, collaboration and content management systems.
Successful initiatives included :
* Improved intranet search success by transitioning to Google Enterprise Search.
* Improved productivity and user experience by modernizing the corporate intranet into a user configurable information portal.
* Reduced operation and management costs associated with content administration and stewardship by implementing a corporate content management system.
* Reduced operation cost and improved cycle times in PC procurement by integrating MITRE’s Oracle ERP with supplier-partner’s system.
(Web Applications, ERP; B2E, B2P, Intranet, Extranet, Portal, Google, Content Management, HCI, UI Information Intelligence, Information Management, Situational Awareness, Geospatial, Change Management , Project Management, JAVA)
1999 : 2002
MITRE Corp
Dept Head, Advanced Computing & Information Services
Company:
Manchester-Boston Regional Airport
Years of Experience:
29
Skills
Architectures, Business Intelligence, Cyber Defense, Digital Transformation, Enterprise Architecture, Enterprise IT Strategy, Enterprise Software, Information Security, Information Technology, Innovation, Integration, IT Management, IT Project Leadership, IT Strategy, Knowledge Architecture, Knowledge Sharing, Leadership, Management, Mobile Applications, Oracle ERP, Program Management, Security, Security Clearance, SOA, Software Development, Software Engineering, Strategy, System Architecture, Systems Engineering, Vendor management, Web Applications, Workday, Leadershp, Enterprise IT Infrastructure, XML, SharePoint, SQL, Project Management, Enterprise IT
About
A leader who understands the potential of emerging technology and has the necessary skill to engineer powerful solutions that do not complicate business execution.
A collaborator and mentor who builds team momentum and leads transformation turning innovative ideas into tangible actions and successful outcomes.
Forward thinking with the long-term view needed to craft and execute a digital blueprint that starts with the needs of the business.
Driven by quality, customer service and teamwork to deliver continuously improving services that are fit, optimized and risk managed.
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