Frederick Shippy
Details
Cybersecurity
Eastern Michigan University
2021 : 2023
Bachelor of Science - BS
Computer Science and Engineering Technology
University of Toledo
2016 : 2021
Coastal Community Bank
Information Security & User Management Analyst III
∙ Main point of contact for all provisioning requests, de-provisioning requests, access control and reviews.
∙ Create user accounts and permissions for onboarding.
∙ Conduct application access audit ensuring all de-provisioning has taken place.
∙ Assign cases for new equipment distribution for weekly role changes.
∙ Maintain, create, and update how-to documents in the Service Desk Knowledge Base based on best-practice methodologies and Apple-requested changes.
∙ Contact advisors with shipping and hardware log-in information.
∙ Contact advisors to assist with replacement equipment, transferring data between devices, and decommissioning old or broken devices.
∙ Independently function with minimal supervision as part of a small team.
2021 :
KellyConnect | Contact Center Solutions
Identity and Access Management Analyst
∙ Distributed and inventoried Chromebooks to students for at-home learning during COVID.
∙ Repaired damaged devices, communicated with and scheduled external support technicians.
∙ Maintained anti-virus software and Active Directory policies.
∙ Educated users during policy and system changes.
∙ Worked with help desk tickets
equests systems.
∙ Optimized, secured, and implemented workstations and personal devices for students, faculty, and staff.
∙ Created, maintained, and pushed images for desktops and laptops.
∙ Install and manage server and network equipment.
2018 : 2021
Trenton Public Schools
IT Technician
∙ Serviced faculty and staff devices in 16 on-campus buildings and departments.
∙ Installed, configured, and secured computer workstations, printers, and take-home devices.
∙ Troubleshoot and repaired personal devices (computers, tablets, phones, etc.) belonging to students, faculty, and staff.
∙ Installed and maintained network connections and devices for workstations, printers, and associated peripherals.
∙ Monitored and serviced student computer labs, troubleshooting computers and printers and helping students with technology problems.
2017 : 2021
The University of Toledo
Student Technician
Skills
C++, Computer Hardware, Computer Hardware Troubleshooting, Computer Networking, Computer Repair, Customer Service, Cybersecurity, Desktop Application Support, Embedded Systems, Hardware Diagnostics, Hardware Installation, Hardware Support, Information Technology, IT Hardware Support, Japanese, Japanese Culture, Java, JavaScript, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, MySQL, Network Hardware, Printed Circuit Board (PCB) Design, Public Speaking, Software Installation, Windows 7, Windows 10
About
A Technology Specialist with a passion for cybersecurity and communication, and experience in installing, configuring, upgrading and maintaining systems hardware and software. Excellent problem solver who enjoys the challenge of resolving long-standing problems or defects that hinder productivity, and looks forward to learning new things. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies/potential opportunities, develop innovative solutions for increasing reliability and improving productivity. Effective communicator committed to providing quality service even in challenging situations using good judgment and sound decision making abilities while respecting all safety regulations. Flexible team player skilled at building relationships quickly.
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