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Gabriel Cortinas, CISSP
Information Security Manager at NatureSweet
San Antonio, TX, United States
Details
Experience:
• Developed information security department strategic roadmap using a hybrid NIST, COBIT, ISO 27001 framework
• Built security operations from solely email security and endpoint protection to a security stack that includes SIEM, vulnerability management, a security awareness program, identity access management, privilege access management and annual penetration testing and remediation
• Responsible for information security risk and compliance strategy, internal and external audits, managing security operations, and implementation of security tools
• Work with operation teams on disaster recovery activities and auditing
• Responsible for incident response and investigation of security breaches
• Improved security awareness assessment score from 80% to 85% average by using phishing tests, training videos and quarterly security sessions focused on current risks
• Improved phishing simulation emails reported by associates from 10% to 25% by sending informative communications and training on the use of phishing reporting tool
• Present project progress and KPI dashboards to corporate leadership monthly
• Work with internal IT operation delivery teams as well as external vendors to proactively identify technical and architectural risks and build controls to mitigate them
• Work with legal team on creating policy, standards, guidelines, and compliance, using our policy management system
2021 : Present
NatureSweet
Information Security Manager
• Monitored security threats with email security tool, endpoint protection and Office 365 security and compliance
• Administration of Active Directory, Exchange online, Azure AD hybrid environment, Office 365 Tenant, and Skype for Business/Teams
• Lead implementation and transition to Skype for Business and Teams voice phone system for 8 locations US and Mexico
• Lead San Antonio office transition and training to Zoom Video Conferencing Software
• Lead 42 Gears MDM phone software integration for 6 locations in US and Mexico
• Level 2 support for US and Mexico operations
2018 : 2021
NatureSweet
IT Systems/Security Administrator
• Providing end-user tech support via help desk channels (phone, email, Skype/Teams)
• Troubleshooting technical issues
• User account management (account creation, assigning permissions, or password resets)
• Escalating incidents that cannot be resolved to the next level of support in line with service level agreements (SLAs)
2017 : 2018
NatureSweet
Help Desk Specialist
2016 : 2017
Robert Half
Help Desk Specialist - Naturesweet
• Assisted remote network engineer decommission T1 Circuit, Overture 140M and Cisco 1941 router
• Prepared and installed new temporary ISP circuit
• Helped migrate and troubleshoot VPN, Internet, VOIP and Sharepoint functionality
2016 : 2016
Robert Half Technology
Network Technician
• Built security operations from solely email security and endpoint protection to a security stack that includes SIEM, vulnerability management, a security awareness program, identity access management, privilege access management and annual penetration testing and remediation
• Responsible for information security risk and compliance strategy, internal and external audits, managing security operations, and implementation of security tools
• Work with operation teams on disaster recovery activities and auditing
• Responsible for incident response and investigation of security breaches
• Improved security awareness assessment score from 80% to 85% average by using phishing tests, training videos and quarterly security sessions focused on current risks
• Improved phishing simulation emails reported by associates from 10% to 25% by sending informative communications and training on the use of phishing reporting tool
• Present project progress and KPI dashboards to corporate leadership monthly
• Work with internal IT operation delivery teams as well as external vendors to proactively identify technical and architectural risks and build controls to mitigate them
• Work with legal team on creating policy, standards, guidelines, and compliance, using our policy management system
2021 : Present
NatureSweet
Information Security Manager
• Monitored security threats with email security tool, endpoint protection and Office 365 security and compliance
• Administration of Active Directory, Exchange online, Azure AD hybrid environment, Office 365 Tenant, and Skype for Business/Teams
• Lead implementation and transition to Skype for Business and Teams voice phone system for 8 locations US and Mexico
• Lead San Antonio office transition and training to Zoom Video Conferencing Software
• Lead 42 Gears MDM phone software integration for 6 locations in US and Mexico
• Level 2 support for US and Mexico operations
2018 : 2021
NatureSweet
IT Systems/Security Administrator
• Providing end-user tech support via help desk channels (phone, email, Skype/Teams)
• Troubleshooting technical issues
• User account management (account creation, assigning permissions, or password resets)
• Escalating incidents that cannot be resolved to the next level of support in line with service level agreements (SLAs)
2017 : 2018
NatureSweet
Help Desk Specialist
2016 : 2017
Robert Half
Help Desk Specialist - Naturesweet
• Assisted remote network engineer decommission T1 Circuit, Overture 140M and Cisco 1941 router
• Prepared and installed new temporary ISP circuit
• Helped migrate and troubleshoot VPN, Internet, VOIP and Sharepoint functionality
2016 : 2016
Robert Half Technology
Network Technician
Company:
NatureSweet
Spoken Language:
Spanish
Profile Photo
