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Garrett Arnold
Information Security Analyst at University of North Georgia
Dahlonega, GA, United States
Details
Experience:
2019 : Present
University of North Georgia
Information Security Analyst
Provided exceptional customer service via face to face contact. Troubleshot and repaired student and faculty/staff personal computers in accordance with posted Service Level Agreements, while maintaining and creating different images for use on customer computers. Managed student technicians, assisted with training and questions that the have relating to the work environment. Worked directly with the Service Desk Manager to ensure work was being done correctly and efficiently.
2018 : 2018
University of North Georgia
Helpdesk Coordinator
Provided phone and face to face technical support with a wide variety of devices that customers had issues with, and assisted them with our University's systems. Diagnosed problems with customer computers, including both hardware and software related issues.
2017 : 2018
University of North Georgia
Senior IT Service Desk Technician
Provided exceptional customer service via face to face, phone, and email contact. Troubleshot and repaired student and faculty staff personal computers in accordance with posted Service Level Agreements, while maintaining and creating different images for use on customer computers. Trained and supervised student technicians with questions that they have relating to the work environment. Worked directly with the Service Desk Manager to ensure work was being done correctly and efficiently.
2017 : 2017
University of North Georgia
Helpdesk Specialist II
Provided exceptional customer service via face to face, phone, and email contact. Troubleshot and repaired student and faculty staff personal computers in accordance with posted Service Level Agreements, while maintaining and creating different images for use on customer computers. Assisted in the training and support of student technicians with questions that they had relating to the work environment.
2016 : 2017
University of North Georgia
Helpdesk Specialist I
University of North Georgia
Information Security Analyst
Provided exceptional customer service via face to face contact. Troubleshot and repaired student and faculty/staff personal computers in accordance with posted Service Level Agreements, while maintaining and creating different images for use on customer computers. Managed student technicians, assisted with training and questions that the have relating to the work environment. Worked directly with the Service Desk Manager to ensure work was being done correctly and efficiently.
2018 : 2018
University of North Georgia
Helpdesk Coordinator
Provided phone and face to face technical support with a wide variety of devices that customers had issues with, and assisted them with our University's systems. Diagnosed problems with customer computers, including both hardware and software related issues.
2017 : 2018
University of North Georgia
Senior IT Service Desk Technician
Provided exceptional customer service via face to face, phone, and email contact. Troubleshot and repaired student and faculty staff personal computers in accordance with posted Service Level Agreements, while maintaining and creating different images for use on customer computers. Trained and supervised student technicians with questions that they have relating to the work environment. Worked directly with the Service Desk Manager to ensure work was being done correctly and efficiently.
2017 : 2017
University of North Georgia
Helpdesk Specialist II
Provided exceptional customer service via face to face, phone, and email contact. Troubleshot and repaired student and faculty staff personal computers in accordance with posted Service Level Agreements, while maintaining and creating different images for use on customer computers. Assisted in the training and support of student technicians with questions that they had relating to the work environment.
2016 : 2017
University of North Georgia
Helpdesk Specialist I
Company:
University of North Georgia
Spoken Language:
French
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