Profiles search
Ian Freeburg
Information Security Analyst
Lindenhurst, NY, United States
Details
Experience:
Valuable Information Security Analyst with over five years of professional experience specializing in cybersecurity, vulnerability assessment and risk management. A strong history of developing and maintaining network security protocols for enterprise organizations. Adept at identifying and mitigating potential security threats.
2017 : Present
Core Specialty Insurance Holdings, Inc.
Information Security Analyst
>Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
>Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
>Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
>Supported customers with basic technical support for current and past software releases.
>Assisted clients with general support for hardware, peripherals, network connections, and external software.
2012 : 2017
Lancer Insurance Company
Sr IT Technical Support Analyst
2008 : 2012
Qualxserv
Field Service Representative
2017 : Present
Core Specialty Insurance Holdings, Inc.
Information Security Analyst
>Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
>Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
>Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
>Supported customers with basic technical support for current and past software releases.
>Assisted clients with general support for hardware, peripherals, network connections, and external software.
2012 : 2017
Lancer Insurance Company
Sr IT Technical Support Analyst
2008 : 2012
Qualxserv
Field Service Representative
Company:
Core Specialty Insurance Holdings, Inc.
Years of Experience:
16
Skills
A+, Compliance PCI, Cyber security training, Dell Computers, GLPI, Knowb4, Maintenance & Repair, Microsoft Exchange, Microsoft Office, Mimecast, Network +, Network Monitory, NYDFS, OCS, Penetration Testing, Perl, Qualys, Rudder, SIEM, Snort, Spyware, User Authentication, Vulnerability Assessment, Vulnerability Management
Profile Photo
