Jamie Natale
Details
Information Systems, Business and Economics Specialization
Stony Brook University
2011 : 2016
Empire State Bank
Information Security Officer
2020 : 2020
Northfield Bank
Help Desk Associate
• Provides first and second level technical support for all bank personnel by diagnosing, troubleshooting and resolving a range of software, hardware, and connectivity issues
• Maintains ticketing system documenting inquiries and assistance requests from users, and provides updates to all users on progress and completion of requests
• Created, published, and implemented the banks internal intranet system which hosts policy and procedure documents, bank forms, and the central corporate calendar
• Maintains digital banking portal which includes providing technical support to customers and bank personnel, building customer profiles and ensuring the security of customer and bank information
• Designed and configured an effective cross-platform design for the company's new website
• Develops reports and extracts for vendors and government agencies
• Performs day to day server maintenance by managing Active Directory user base and remote print service
• Maintains new and existing employee accounts by configuring access and authorization
• Updates software versions with patches and new installations to close security loopholes and protect users
2018 : 2020
Victory State Bank
IT Support Representative
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and maintain an accurate teller drawer
• Adhered to strict guidelines regarding financial and customer data to avoid information misuse
• Adhered to monthly and yearly audit procedures
• Recommended additional products, services and benefits for customers
• Balanced bank vault inventory with zero error rate and supplied tellers with coin and currency as needed
2018 : 2018
Victory State Bank
Teller
2017 : 2018
Macy's
Sales Associate
Skills
Active Directory, Business Continuity, Cascading Style Sheets (CSS), Change Management, Cisco Systems Products, Core Banking Implementation, Critical Thinking, Customer Support, Disaster Recovery, Financial Services, HTML, HTML5, Incident Response, Information Systems, Information Technology, IT Security Assessments, Java, Microsoft SQL Server, Network Administration, NIST, Office 365, Office 365 Administration, Policies & Procedures Development, Remote Desktop Protocol (RDP), Remote User Support, Report Writing, Risk Assessment, Risk Management, SQL, Team Leadership, Technical Support, Ticketing Systems, Web Development, Windows Desktop Administration, Windows Server, XHTML
About
Information Technology professional successful at optimizing security standards, improving and maintaining policies and procedures, and managing systems implementation. Knowledgeable in disaster recovery planning, third-party risk management, and team development. Brings a wide range of knowledge from experience in desktop support and database management, as well as a background in customer support and
technical assistance for senior management.
Profile Photo
