Janine Andrea Marie Del Mundo
Details
Information Technology
University of the East
2007 : 2011
High School/Secondary Diploma
Quezon City Academy
2003 : 2007
EY
Cybersecurity Senior Consultant
2019 : 2022
EY
Cybersecurity Senior Consultant
2018 : 2019
EY
IAM Consultant
PCI DSS Consultant.
Provide assistance in completing clients' SAQ
Role in the Past :
Log incident tickets and service request tickets for clients.
Point of contact for Thailand users.
Answer escalations from the clients.
Manage end to end tickets.
Provide inputs for continuous improvement.
Maintain excellent IT service for the clients.
2015 : 2018
Accenture Inc
IT Operations Analyst
Assist TPG / TrustedCloud clients in Australia by troubleshooting system issue (cloud computing system).
Ensure systems are always up to date
Ensure systems are working fine
Maintenance of cloud system
Ensured quality service by providing exemplary customer service.
Maintain quality service by monitoring clients cloud system.
2013 : 2014
Orchid Cybertech Services Inc. / TPG Telecom
IT Support Engineer
Skills
Active Directory, Business Process Improvement, Citrix, Cloud Computing, Computer Hardware, Continuous Improvement, Customer Service, Group Policy, Hardware, Help Desk Support, Identity & Access Management (IAM), Information Technology, Internal Audits, Internet, Microsoft Exchange, Microsoft Office, Printers, Project Management, Remote Desktop, Risk Assessment, Routers, Servers, Software Installation, SOX 404 Top–Down Risk Assessments (TDRA), Technical Support, Third-Party Vendor Management, Third Party Risk Management (TPRM), Visual Basic, VMware, VMware ESX, VMware Workstation, Windows Server, Wireless Networking
About
A passionate and highly motivated cybersecurity senior consultant with 7+ years of experience in performing technical support, IT governance, internal and external audit, security audit, advisory and risk compliance, and project management.
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