Janine B.
Details
History
Marymount University
2012 : 2013
- establish and manage program maturity road map, mapped to NIST CSF standards and CMMI maturity model
- ensure alignment of program to regulatory compliance requirements (PIC, NICE, HITRUST, HIPAA, etc)
- monitor and report cybersecurity metrics (KPIs) for monthly, quarterly, and board of director briefs
- design, manage, and track security awareness annual required and role-based training
- design and manage phishing education and testing program
- stakeholder management and communications
- contention design and creation for security awareness toolkits and micro learning packages
- serve as project manager for technology deployments specific to security awareness software
2022 : Present
Marriott International
Senior Manager, Global Information Security Awareness Program
2020 :
Good Human Agency
Founder
- Professional and Consulting Services
- Incident Response (Breach Response), Incident Management, Incident Retainer
- Account Management and Customer Success
- Security Awareness
- Marketing Strategy and Content Creation
2020 : 2022
Ingalls Information Security, LLC
Cyber Security Consultant / Incident Response
- Drive digital transformation through the advocacy, support, & proactive engagement of 5,000+ staff in over 40 countries
- Implemented enterprise-wide cybersecurity simulated phishing tests, policy, and security awareness training program, resulting in an 8% decrease in the organization's risk level within 5 months
- Designed and implemented the organization's first enterprise-wide global service desk and online self-service help center providing support to over 5000 staff, resulting in a 95% average customer satisfaction rating (CSAT), 20% reduction in average resolution time, and a 40% decrease in ticket creation
- Launched Zoom and Zoom Rooms video and audio teleconference software and hardware enterprise-wide, including 5 international locations, resulting in a 151% increase in active hosts
- Advocate, proactively communicate, listen to, & train staff to achieve the highest level of excellence through their digital experiences at CARE
- Develop & lead CARE's first User Advocacy team to provide exceptional user experience, support, communication, change management, & training
2017 : 2020
CARE
Senior Director, User Advocacy
Office of Regional & Functional Strategy, Digital Support & Training Division
Bureau of International Information Programs
Kenjya-Trusant Group, Contractor
Develop and lead comprehensive programs, including change management and training, to modernize the skills and technology of staff at United States missions around the world on software as a service (SaaS) digital initiatives, including Salesforce, Campaign Monitor, Google Suite, and Slack.
- Guided the design, delivery, and evaluation of in-person and online training programs for 700+ global staff, delivered at 10+ locations around the world over 7 months
- Designed and delivered week-long workshops for 40+ advanced users globally on change management, user adoption, email marketing, metrics and evaluation, event management, Salesforce, Campaign Monitor, and mobile applications
- Operationalized a worldwide user support structure via Zendesk.
2016 : 2017
U.S. Department of State
Program Manager
Skills
Business Strategy, Change Management, Community Outreach, cyber security, Data Analysis, Digital Strategy, Digital Transformation, Employee Engagement, Event Planning, Facilitation, Government, Incident Response, Information Security Awareness, Internal Communications, International Relations, Nonprofit Organizations, Organizational Development, Policy Analysis, Policy Writing, Program Management, Public Relations, Recruiting, Research, Salesforce.com Implementation, Social Media, Strategic Communications, Strategic Planning, Training & Development, Youth Mentoring, Zendesk
About
It's simple. I like helping people understand how to use technology better, and how to be safe online.
I thrive in fast-paced, change-motivated orgs. I'm a transparency and knowledge-sharing advocate, focused on providing an excellent experience for the end-user. I'm passionate about technology, mentoring, data-driven action, and working with good people on meaningful projects.
When I'm not working, I'm traveling. Books I re-read and have notes scribbled in the margins: ReWork and Emotional Intelligence 2.0. Constantly learning new things.
I love meeting people and tackling new challenges, so please feel free to say hello and let's chat about how I may be able to help you.
Specialities:
- Cybersecurity awareness and incident handling
- Program & project management
- Digital transformation
- Organizational change management
- Communication
- Instructional design
- Software-as-a-service platforms
- Customer success
- Building capacity for remote work and telework
Profile Photo
