JD V.
Details
Computer/Information Technology Administration and Management
Western Governors University
Networking Systems Certificate
Networking Systems
Herndon Career Center
2001 : 2003
Burns & McDonnell
Project Manager
2022 :
1898 & Co.
Industrial Cybersecurity Project Manager - Managed Security Services
• Own all facets of program management for the Premier Support program for Client’s Digital Media solutions which currently under rapid development and implementation.
• Build positive relationships across multiple teams and leaders including IT, Engineering, Support Operations, Support Delivery, Go To Market, Sales and others, ensuring the right features are designed and delivered on time and with the highest quality, both internally and with partner teams.
• Drive dependencies with teams across multiple business units at various levels.
• Drive day-to-day progress of your assigned program and projects and keep various levels of management informed of project status and health.
• Drive strategic and tactical decisions for your projects.
• Quickly overcome obstacles in the design and development of the program to ensure progress and deadline adherence.
• Build efficiency in communication and development process and guide the team to use project delivery processes to scope work effectively.
• Remove team impediments, pursue issues and risks, craft mitigation plans and bring them up to appropriate decision makers.
• Report project status to team members and management with the right level of detail and strategic importance.
2021 : 2022
Adobe
Senior Program Manager
• Program Manager and Product Manager for a SaaS-based Android, iOS and cloud-based CRM and inventory management service
• Scrum Master for implementing Agile & Scrum methodology with software developers, sales managers, and vendors
• Developed a product release plan that aligned with pricing strategies and future sales goals
• Conducted user interviews and needs analysis to create user personas, define an MVP, establish product differentiation, and ensure product market fit
2018 : 2021
Idle Rig Solutions
Director Of Information Technology
• Program Manager for 3 concurrent data center migrations. Directed 13 Technical Account Managers on systems integration, vendor management, and security compliance for 55 clients and 16 internal departments
• Project Manager for 16 internal departments, including Telecommunications (including SIP & TDM telephony integration), Vendor Management, Networking, Facilities, Operations, and Client-managed Systems in cloud, remote, and on-prem data centers
• Implementation Manager for onboarding and international expansion of clients of the world’s largest contact center. Launched projects ranging from 5 – 500 FTEs, creating millions of dollars in annual recurring revenue through teams in Europe, India, and the Philippines
• Compliance Manager ensuring policy compliance and accuracy of technical documentation for Security, HR, Account Management, Reporting & Data Warehouse, and additional client and internal groups, during initial launch and in support of post-deployment audits, including CMDB management and ITIL service management best practices
2015 : 2018
Teleperformance
IT Project Manager
Skills
Agile Methodologies, Agile Project Management, Business Development, Business Process Improvement, Change Management, Communication, Customer Relationship Management (CRM), Customer Service, Customer Support, Government, Incident Management, Information Technology, Infrastructure, Integration, ITIL, ITIL Certified, IT Management, IT Operations, IT Service Management, IT Strategy, Jira, Leadership, Management, Migration Projects, Network Administration, Networking, OT Security, Problem Solving, Process Improvement, Product Management, Project Coordination, Project Delivery, Project Management, Project Management Office (PMO), Project Management Software, Project Portfolio Management, Security, Service Delivery, Service Delivery Management, Stakeholder Management, Strategy, System Administration, Team Building, Team Leadership, Teamwork, Technical Support, Telecommunications, Training, Troubleshooting, Vendor Management, Entrepreneurship, Switches, VPN, Cisco Technologies, Software Installation, TCP/IP, Servers, Hardware, Windows Server, LAN-WAN, Wireless, DHCP, Printers, CCNA, DNS, WAN, VoIP, Network Design, Network Security, Cisco Routers, Microsoft Exchange, System Deployment, Windows XP
About
PMP, CSM, and CSPO certified Program Manager with 19 years of IT leadership in finance,
education, and healthcare environments. Specialist in Agile and Scrum implementation,
change management and vendor management.
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