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Jeanne Fox, MBA, PMP
Apple Information Security, Program Management Office at Apple
Seattle, WA, United States
Details
Experience:
2020 : Present
Apple
Apple Information Security, Program Management Office
Consolidated processes, tools, and overall agency structure following a corporate merger of three agencies.
Managed resource assignment practices for all employees and contractors to ensure balanced assignments and maximum billable capacity against client revenue.
Responsible for financial profitability of the agency, including validation of client pricing structures, resource costs, and discretionary spend.
Streamlined project management processes, templates, and tools through a business process re-engineering effort including cross-functional stakeholders across the agency.
Administered consistent office design, space plans, supplies, and other amenities for a creative work environment across two buildings in Seattle.
2019 : 2020
Wunderman Thompson
COO, Director of Operations and Finance
Establish and oversee internal processes and infrastructure to provide an inspiring, effective, and secure work environment.
Facilitate fiscal year and quarterly planning cycles including roadmap planning, functional and global team briefings, identification of budget and resource requirements, preparation of presentation materials and reviews, and escalation of budget issues.
Implemented new Resource Management discipline including creating new workflows and developing a proprietary tool for project and resource tracking.
Developed processes for prioritizing the volume of work within capacity constraints to maintain alignment between scope and available resources.
Coordinate localization requirements with global teams including communication of timing and scope, validation of resource and budget plans, and logistics planning.
Communicate hiring priorities to HR and Recruiting, and maintain new employee onboarding program and ongoing training and development programs.
Set strategies for infrastructure technologies and oversee development and deployment of global toolset of internal Marcom systems.
Coordinate internal communications, cultural programs, and team building events that foster creative inspiration.
Maintain global Marcom facilities design guidelines and coordinate real estate programming, construction projects, and ongoing building maintenance.
2011 : 2019
Apple Inc.
Director of Operations, Marketing Communications
Led a successful on-time transition of $75M of General Motors digital business from incumbent supplier.
Grew the Detroit MRM office to over 300 employees and established operational and project management processes, off-shoring procedures with MRM-Argentina, human resources and recruiting practices, and mentoring and development programs.
Facilitated several new business pitches for General Motors across multiple MRM offices and partners by scoping and estimating business and technical requirements and confirming legal and contractual compliance under extremely tight client deadlines.
Managed rollout of global web platform and Day CQ Content Management System (CMS) for General Motors across North and South America while coordinating global product enhancements with centralized development team.
Formed and chaired MRM task force with all North American offices to establish standard work sharing practices including resolving financial rules and identifying Centers of Excellence (COEs).
Constantly improved operational processes between MRM-Detroit and other global offices and delivered training accordingly.
2010 : 2011
McCann Worldgroup, MRM
SVP, Director of Operations
Managed global initiative to implement suite of standard operational tools for project management, communication, and collaboration between MRM, our clients, and other partners using the Microsoft Office Sharepoint platform.
Coordinated business requirements, development and deployment needs, and overall project direction with MRM executives and global stakeholders.
Directed the execution of business requirements with McCann Worldgroup's Business Information Solutions team and development vendor.
Executed global rollout and training plan by prioritizing market rollouts, managing training schedules, delivering training curriculum, and offering post-rollout support.
2008 : 2010
McCann Worldgroup, MRM
VP, Global Director of Operations
Apple
Apple Information Security, Program Management Office
Consolidated processes, tools, and overall agency structure following a corporate merger of three agencies.
Managed resource assignment practices for all employees and contractors to ensure balanced assignments and maximum billable capacity against client revenue.
Responsible for financial profitability of the agency, including validation of client pricing structures, resource costs, and discretionary spend.
Streamlined project management processes, templates, and tools through a business process re-engineering effort including cross-functional stakeholders across the agency.
Administered consistent office design, space plans, supplies, and other amenities for a creative work environment across two buildings in Seattle.
2019 : 2020
Wunderman Thompson
COO, Director of Operations and Finance
Establish and oversee internal processes and infrastructure to provide an inspiring, effective, and secure work environment.
Facilitate fiscal year and quarterly planning cycles including roadmap planning, functional and global team briefings, identification of budget and resource requirements, preparation of presentation materials and reviews, and escalation of budget issues.
Implemented new Resource Management discipline including creating new workflows and developing a proprietary tool for project and resource tracking.
Developed processes for prioritizing the volume of work within capacity constraints to maintain alignment between scope and available resources.
Coordinate localization requirements with global teams including communication of timing and scope, validation of resource and budget plans, and logistics planning.
Communicate hiring priorities to HR and Recruiting, and maintain new employee onboarding program and ongoing training and development programs.
Set strategies for infrastructure technologies and oversee development and deployment of global toolset of internal Marcom systems.
Coordinate internal communications, cultural programs, and team building events that foster creative inspiration.
Maintain global Marcom facilities design guidelines and coordinate real estate programming, construction projects, and ongoing building maintenance.
2011 : 2019
Apple Inc.
Director of Operations, Marketing Communications
Led a successful on-time transition of $75M of General Motors digital business from incumbent supplier.
Grew the Detroit MRM office to over 300 employees and established operational and project management processes, off-shoring procedures with MRM-Argentina, human resources and recruiting practices, and mentoring and development programs.
Facilitated several new business pitches for General Motors across multiple MRM offices and partners by scoping and estimating business and technical requirements and confirming legal and contractual compliance under extremely tight client deadlines.
Managed rollout of global web platform and Day CQ Content Management System (CMS) for General Motors across North and South America while coordinating global product enhancements with centralized development team.
Formed and chaired MRM task force with all North American offices to establish standard work sharing practices including resolving financial rules and identifying Centers of Excellence (COEs).
Constantly improved operational processes between MRM-Detroit and other global offices and delivered training accordingly.
2010 : 2011
McCann Worldgroup, MRM
SVP, Director of Operations
Managed global initiative to implement suite of standard operational tools for project management, communication, and collaboration between MRM, our clients, and other partners using the Microsoft Office Sharepoint platform.
Coordinated business requirements, development and deployment needs, and overall project direction with MRM executives and global stakeholders.
Directed the execution of business requirements with McCann Worldgroup's Business Information Solutions team and development vendor.
Executed global rollout and training plan by prioritizing market rollouts, managing training schedules, delivering training curriculum, and offering post-rollout support.
2008 : 2010
McCann Worldgroup, MRM
VP, Global Director of Operations
Company:
Apple
About
Operations and Project Management - Certified Project Management Professional (PMP) since 2001 and leader of successful rollouts of project management practices.
Business Process Re-engineering – Led several process improvement initiatives for McCann Worldgroup and Microsoft resulting in updated operational processes, defined roles and responsibilities, standardized templates and tools, and change management guidance.
Client Relationship Management – Consulted companies including General Motors and Microsoft on operations strategy, business process re-engineering, and delivery of multi-million dollar marketing campaigns.
Leadership – Led teams of up to 50 employees and an office of 300+ employees including career mentoring and planning, recruiting, performance management, and training.
Training – Developed and delivered training curriculum to an entire global organization on new business processes and systems. Taught college courses in eCommerce and business as an adjunct professor.
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