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Jeremy Bratsman
Security+ | Network+ | A+ | ITILv4 | ECES | Associate of ICS² | Cybersecurity Student at WGU
Boise, ID, United States
Details
Education:
Bachelor of Science - BS
Cybersecurity and Information Assurance
Western Governors University
2021 : 2024
Bachelor of Arts - BA
Near and Middle Eastern Studies
Brigham Young University
1996 : 2003
Cybersecurity and Information Assurance
Western Governors University
2021 : 2024
Bachelor of Arts - BA
Near and Middle Eastern Studies
Brigham Young University
1996 : 2003
Experience:
2021 : Present
Western Governors University
Cybersecurity Student
• Performed contract work as Tier I Help Desk Technician at 1901 Group, a Leidos company
• Held secret-level security clearance while providing technical support for U.S. Navy & Marine Corps Intranet users via phone & remote desktop support
• Performed troubleshooting for Windows, Office 365, hardware, software, accounts, & business applications
• Identified and resolved issues as quickly as possible or escalated to next tier of support
• Utilized attention to detail to ensure proper case notes & documentation of resolution
2022 : 2022
Apex Systems
IT Support Specialist
- Communicated purpose of census interview, answered respondent's questions, collected responses, and recorded census data using electronic devices.
2020 : 2020
U.S. Census Bureau
Enumerator
- Supervised 30+ direct reports & 30+ additional indirect reports.
- Communicated priorities, goals, & changes effectively utilizing multiple formats.
- Performed daily & strategic problem-solving to ensure smooth workflow and resolve customer & employee concerns.
2017 : 2020
Interpath Laboratory, Inc
Lab Manager/Regional Operations Manager
Operational Analysis- More than ten years of experience utilizing reports and data to identify strengths and weaknesses of business operation, anticipate challenges and drive for success. Regularly analyze retail and pharmacy operation workflow to identify obstacles to success and improvements to processes to maximize productivity.
Strategic Business Planning-Eight years experience for planning strategic objectives for long-term business success. In eight years, I led long-term growth as my drugstore increased its ranking in its district, bypassing larger stores in Tacoma, to become the second busiest drugstore in the district. In Fiscal Year 2016, I achieved a 9.6% increase in total sales, a 6% decrease in operating costs, and a 52% increase in net income.
Drug Store Management- Eight years experience directing the day-to-day operations as the most senior member of management. Leadership responsibilities included managing the retail and pharmacy sides of the operation, and directing Pharmacy Manager in all aspects of management except those involving professional pharmacy judgement.
Team Member Development- More than ten years experience leading team member development with eight years experience also managing all team member hiring, performance reviews, and advancement. Actively trained and coached to improve team member engagement, productivity, and performance. In the last six years of my employment, I mentored three newly promoted store managers, and trained two assistant store managers for promotion.
2008 : 2017
Walgreens
Manager
Western Governors University
Cybersecurity Student
• Performed contract work as Tier I Help Desk Technician at 1901 Group, a Leidos company
• Held secret-level security clearance while providing technical support for U.S. Navy & Marine Corps Intranet users via phone & remote desktop support
• Performed troubleshooting for Windows, Office 365, hardware, software, accounts, & business applications
• Identified and resolved issues as quickly as possible or escalated to next tier of support
• Utilized attention to detail to ensure proper case notes & documentation of resolution
2022 : 2022
Apex Systems
IT Support Specialist
- Communicated purpose of census interview, answered respondent's questions, collected responses, and recorded census data using electronic devices.
2020 : 2020
U.S. Census Bureau
Enumerator
- Supervised 30+ direct reports & 30+ additional indirect reports.
- Communicated priorities, goals, & changes effectively utilizing multiple formats.
- Performed daily & strategic problem-solving to ensure smooth workflow and resolve customer & employee concerns.
2017 : 2020
Interpath Laboratory, Inc
Lab Manager/Regional Operations Manager
Operational Analysis- More than ten years of experience utilizing reports and data to identify strengths and weaknesses of business operation, anticipate challenges and drive for success. Regularly analyze retail and pharmacy operation workflow to identify obstacles to success and improvements to processes to maximize productivity.
Strategic Business Planning-Eight years experience for planning strategic objectives for long-term business success. In eight years, I led long-term growth as my drugstore increased its ranking in its district, bypassing larger stores in Tacoma, to become the second busiest drugstore in the district. In Fiscal Year 2016, I achieved a 9.6% increase in total sales, a 6% decrease in operating costs, and a 52% increase in net income.
Drug Store Management- Eight years experience directing the day-to-day operations as the most senior member of management. Leadership responsibilities included managing the retail and pharmacy sides of the operation, and directing Pharmacy Manager in all aspects of management except those involving professional pharmacy judgement.
Team Member Development- More than ten years experience leading team member development with eight years experience also managing all team member hiring, performance reviews, and advancement. Actively trained and coached to improve team member engagement, productivity, and performance. In the last six years of my employment, I mentored three newly promoted store managers, and trained two assistant store managers for promotion.
2008 : 2017
Walgreens
Manager
Company:
Western Governors University
Years of Experience:
15
Skills
Active Directory, Business Planning, Coaching, Computer Networking, Hardware, Help Desk Support, Hiring, Network Troubleshooting, People Management, Remote Troubleshooting, Software Troubleshooting, Store Management, Windows 10
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