Jesse Eller
Details
Computer Systems Networking and Telecommunications
Western Governors University
2019 : 2023
Communicated with customers and sales staff to answer security-related questions on medical devices.
Created documentation and automation for completing security questionnaires.
Assisted in the selection of third-party security scanning software for the creation of a cybersecurity managed services division.
Kept track of CVE's and updates to medical devices to promptly be able to communicate to customers new features and how to mitigate risk.
2021 : Present
Siemens Healthineers
Cybersecurity Analyst Intern
Operated a ticketing system to assist doctors and nurses in a short period of time.
Collaborated with other engineers to find out ways to provide superior support to our staff.
Operated in high-stress wards and areas such as the Covid-19 emergency room and surgical areas to assist service staff as they worked.
Assisted medical staff in networking issues.
Worked on the windows ten upgrade program helping upgrade and move data on the 10,000+ PCs at the main hospital.
2020 : 2021
UNC Health
End User Support Specialist
Working with and version a variety of Cisco routers and switches.
Creating topologies for Clients and update them as the lab progressed.
Configuring with IOS-XE, IOS-XR, and NXOS.
Physically cable multimode and single mode optics and troubleshoot issues.
Managing an inventory system to efficiently assign equipment to various labs.
Working within a brief time frame and short notice to solve issues.
2019 : 2019
Cisco
Networking Intern
Utilize documentation and able to create documentation for different devices.
Overcame difficult customer problems in short time frames.
Diagnosed issues with routers, switches, and VPN's.
Set up networking equipment and users desks properly in an efficient manner.
Worked off site and get to clients physically and appear and act professional.
Handled and organize a personal schedule and maintain meetings and expectations.
Multitasked tickets and manage multiple calls with clients to fix and address issues.
Coordinated with vendors in a crisis situation to find a solutions for clients who are.
having issues with their applications and utilities.
Collaborated with other engineers address problems in our network and customer
networks.
2018 : 2019
Biz Technology Solutions, Inc - Managed IT Services
IT Intern
Skills
C++, Cisco IOS, Communication, Computer Hardware, Computer Hardware Troubleshooting, Computer Networking, Cybersecurity, Data Analysis, Data Entry, Documentation, Ethical Hacking, Hardware Hacking, Internet Protocol Suite (TCP/IP), Lock Picking, Networking, Network Security, NX-OS, Physical Security, Radio Frequency (RF), Routers, Security, Soldering, Switches, Troubleshooting, Windows 7, Windows 10, Windows Server, Windows XP, Wireless Networking
About
I am a motivated self-starter with a strong interest in technology and cybersecurity. My ideal job would allow me to exercise my interpersonal skills, leadership abilities, technical knowledge, and creative outlook on problem-solving for new challenges. I have a passion for learning new technologies, applications, and concepts as they relate to computer networks, troubleshooting, and cybersecurity. In addition, I enjoy working with teams that utilize best practices to ensure the highest level of efficiency while maintaining a positive work environment. I also enjoy instructing on security best practices around physical and network security.
I spend my free time studying security-related things and messing about with radio; currently working on getting my HAM license. I am eclectic in my studies, absorbing whatever comes in front of me and adding it to my skills and abilities.
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