Jessica Pike
Details
College of Southern Nevada
2010 : 2012
Diploma
Valley High School
2002 : 2006
DISA
IT Cybersecurity Specialist
▪ Active TS/SCI
▪ Performs services as a systems administrator : Plans, coordinates, and installs applications software and hardware for operating systems.
▪ Provides technical guidance and instruction to users.
▪ Serves as a technical advisor to management.
▪ Lead client systems administrator for three networks/responsible for $6M of IT equipment supporting 172 members across 14 Air Force specialty codes
▪ Assists with resource planning and utilization supporting hardware and software upgrades in line with cybersecurity policies and procedures
2021 : 2022
United States Air Force
System Administrator
▪ Manages 40 servers, troubleshoots and repairs client IT issues.
▪ Delivered on-site support, resolved user tickets, replaced and repaired hardware, laptops, desktops, printers, VOIP Phones, and servers. Collaborated with team members on networking projects, modernizing equipment, replacing cable, and configuring systems during client downtime.
▪ Automated processes, set servers to reboot on specific days and times, and updated technological requirements to increase efficiency.
▪ Monitored software, backup systems (Datto), antivirus programs (Webroot, Windows defender/Firewall), and application specific technologies (Google’s G-Suite), QuickBooks, and AutoTask Workplace.
2016 : 2021
Colorado Computer Support
IT Technician
▪ Conducted daily on-site systems checks at three geographically separated locations daily to ensure availability and integrity of operations. Troubleshot, documented, and up-channeled real-time diagnostic information.
▪ Utilized scripts to monitor the network status of available servers.
▪ Maintained and troubleshot 125 Windows Desktops, Windows laptops, and Chromebooks. Built, updated, and repaired computer hardware.
▪ Assisted almost 9,000 students across three campuses with Chromebooks, headphones, USB mice, USB keyboards, and peripheral devices.
2016 : 2016
Widefield School District 3
On-Site Support Technician (Contract)
▪ Worked with 80 customers daily, answered questions, made recommendations, calculated purchases, and processed cash and credit transactions on $20K in monthly sales.
▪ Coordinated special orders by managing project requirements and co-locating separated supplies.
▪ Demonstrated to customers the safety considerations, product care, and function of toolboxes, tool sets, power tools, and bench stock shelving solutions.
▪ Ensured showroom security, company policies, best business practices, and quality customer service.
2009 : 2012
SEARS ROEBUCK CO
Customer Service
Skills
Adept problem-solver, Client Relationship Management, CompTIA, CompTIA Network+, CompTIA Security+, Customer Service, Desktop Computers, Information Technology, Laptops, Leadership, Maintenance, Management, Marketing, Mentor, Microsoft Excel, Microsoft Office, Microsoft Word, Networking, Oral Communication, Problem Solver, Public Speaking, Research, Root Cause Analysis , Sales, Sales Management, Team Building, Teamwork, Technical Support, Tech Support, Testing, Time Management, Training, Troubleshooting, Troubleshooting & Maintenance, Windows, Written Communication
About
Thanks to my unique combination of analytical skills, people skills, and problem-solving strengths, I quickly develop a rapport with clients to resolve systems issues.
My expertise includes preventative maintenance, basic networking, hardware and software installation, and systems capacity. I possess excellent skills in managing, maintaining, operating, and configuring basic systems infrastructure.
My communication, interpersonal, and investigative skills allow me to translate complex resources for non-technical audiences and key stakeholders.
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