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Joanne L. Joseph
Employee Relations Officer by day, Candidate for Juris Doctorate by night
Tampa, FL, United States
Details
Experience:
2022 : Present
Hillsborough Community College
Employee Relations Officer
• Manages security related assets. Ensures network equipment is properly secured. Responsible for access control systems, video surveillance equipment, firewalls, intrusion detection/prevention systems, network access control systems, AV deployment and incident response.
• Assists in integration projects that relate to the convergence of different IT systems, including data, voice, and video systems onto a common IP backbone.
• Works with internal and external customers or vendors in developing and designing access control systems and video surveillance systems and architecture.
• Develops departmental guidelines and procedures and ensures adherence, directs activities of assigned staff.
• Creates documentation for current and future security integration designs.
• Researches and evaluates security technologies appropriate for the business. Provides strategic recommendations in the support of network and server expansion. Researches, evaluates and implements new technologies related to network, server, and telecommunications technology.
• Serves as a member of the Computer Incident Response Team for information security incidents.
• Conducts periodic vulnerability and security risk assessment.
2014 :
Hillsborough Community College
Information Security Analyst
• Providing tier 2 technical assistance both on-site and by phone for all technology employed at the college, involving but not limited to repair and maintenance of all PCs, printers, VOIP phones, fax equipment, voicemail, and network and telecommunication infrastructure. End user software support for operating systems and college provided applications. Site analysis, consultation on equipment, and software purchases, and any other data and voice equipment that department may be responsible for inclusive of mobile devices for more than 700 employees
• Supports both Xirrus wireless users as well as data network users
• Trains end users on proper use of standard software and explains complex IT issues in a lay manner
• Install network and telephone cables
• Meet with contractors to plan infrastructure expansions
• Ensures the timely completion of user’s requests by regularly monitoring and managing assigned ticket queues. Communicates to end users appropriately regarding the status and completion of their requests
• Reacts to possible or known security breaches and disasters that affect the company’s data and voice communication networks
2008 : 2014
Hillsborough Community College
IT Technician
• Supported the installation and use of proprietary CardSource software for over 100 banks and credit unions
• Assisted in configuring granted access to our VPN site, resetting our internal network users passwords, and troubleshooting our network users connectivity matters
• Properly prioritized work tasks within a fast paced environment
• Handled escalated emergency calls per our Service Level Agreement (SLA) with our chief clients
2006 : 2008
Fidelity National Information Services
Technical Support I
• Administered employee access to their assigned Active Directory groups for network access as well as other Commerce Bank applications such as D300, & Cold
• Assisted employees of the college with password resets
• Met with internal customers to define and administer appropriate access levels
• Monitored user access and security policies for compliance across company
• Assisted Help Desk support and respond to 24-hour on-call pager notification
• Assisted Data Security Officer in documenting security policies
2005 : 2006
Commerce Bank
Data Security Administrator
Hillsborough Community College
Employee Relations Officer
• Manages security related assets. Ensures network equipment is properly secured. Responsible for access control systems, video surveillance equipment, firewalls, intrusion detection/prevention systems, network access control systems, AV deployment and incident response.
• Assists in integration projects that relate to the convergence of different IT systems, including data, voice, and video systems onto a common IP backbone.
• Works with internal and external customers or vendors in developing and designing access control systems and video surveillance systems and architecture.
• Develops departmental guidelines and procedures and ensures adherence, directs activities of assigned staff.
• Creates documentation for current and future security integration designs.
• Researches and evaluates security technologies appropriate for the business. Provides strategic recommendations in the support of network and server expansion. Researches, evaluates and implements new technologies related to network, server, and telecommunications technology.
• Serves as a member of the Computer Incident Response Team for information security incidents.
• Conducts periodic vulnerability and security risk assessment.
2014 :
Hillsborough Community College
Information Security Analyst
• Providing tier 2 technical assistance both on-site and by phone for all technology employed at the college, involving but not limited to repair and maintenance of all PCs, printers, VOIP phones, fax equipment, voicemail, and network and telecommunication infrastructure. End user software support for operating systems and college provided applications. Site analysis, consultation on equipment, and software purchases, and any other data and voice equipment that department may be responsible for inclusive of mobile devices for more than 700 employees
• Supports both Xirrus wireless users as well as data network users
• Trains end users on proper use of standard software and explains complex IT issues in a lay manner
• Install network and telephone cables
• Meet with contractors to plan infrastructure expansions
• Ensures the timely completion of user’s requests by regularly monitoring and managing assigned ticket queues. Communicates to end users appropriately regarding the status and completion of their requests
• Reacts to possible or known security breaches and disasters that affect the company’s data and voice communication networks
2008 : 2014
Hillsborough Community College
IT Technician
• Supported the installation and use of proprietary CardSource software for over 100 banks and credit unions
• Assisted in configuring granted access to our VPN site, resetting our internal network users passwords, and troubleshooting our network users connectivity matters
• Properly prioritized work tasks within a fast paced environment
• Handled escalated emergency calls per our Service Level Agreement (SLA) with our chief clients
2006 : 2008
Fidelity National Information Services
Technical Support I
• Administered employee access to their assigned Active Directory groups for network access as well as other Commerce Bank applications such as D300, & Cold
• Assisted employees of the college with password resets
• Met with internal customers to define and administer appropriate access levels
• Monitored user access and security policies for compliance across company
• Assisted Help Desk support and respond to 24-hour on-call pager notification
• Assisted Data Security Officer in documenting security policies
2005 : 2006
Commerce Bank
Data Security Administrator
Company:
Hillsborough Community College
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