Joe Gannon
Details
New Horizons Computer Learning Center
2013 :
CompTIA A+ ce
Fayetteville Technical Community College
2013 : 2013
Electro/Mechanical Technology
Pinellas Vocational Technical Institue
High School Diploma
General High School Curriculum
Pinellas Park Senior High School
1983
• Use iStar Ticketing System to review and work service requests
• Review and process requests for remote access
• Review and process access requests for external websites
• Review and process requests for access to social media and file share sites
• Access Duo to review logs and profile setup
• Use Active Directory verify and add groups for remote access, external websites,
social media, file share, Skype access.
2015 : Present
Veredus
Information Security
• IT Helpdesk Associate I for Bloomin Brands
• Responds to telephone calls, email and voice mails
• Identifies, researches and resolves technical problems
• Use various tools such as Active Directory, Service Now, Bomgar, Putty, Microsoft Lync etc. To aid in the diagnose and resolution and documenting of incidents.
2014 : 2015
Apex Systems
IT Helpdesk Associate I
Apex Systems
• IT Helpdesk Associate I for Bloomin Brands
• Responds to telephone calls, email and voice mails
• Identifies, researches and resolves technical problems
• Use various tools such as Active Directory, Service Now, Bomgar, Putty, Microsoft Lync etc. To aid in the diagnose and resolution and documenting of incidents.
Apollo Professional Solutions
• BCC Project for SunTrust Bank
• Inventory decommissioned laptop & desktop Computers
• Install hard disk drives in desktop computers
• Install and move desktop computers
• PXE Boot & reimage computers using SCCM
• Install document scanners
• Test to verify functionally
Apex Systems
• PC Refresh Project for Pharmerica
• Reimage Laptops and New Hard Drives over the Network using Norton Ghost
2014 : 2014
Independent Contractor
Computer/Network Support
• Provide exceptional customer service and technical support for voice and data products.
• Troubleshoot hardware & software issues.
• Verify provisioning & diagnose device or network issues.
• Use various tools & online resources to resolve customers concerns.
2005 : 2013
Verizon Wireless
Cord 1 Tech Support
• Provided Superior technical phone support for AOL High Speed Broadband.
• Participated in a special project called In Home Support
• Point of Contact ( POC ).
2001 : 2005
Stream
Customer Care Consultant
Skills
Active Directory, Android, Blackberry, BMC Remedy Ticketing System, Bomgar, Call Centers, CompTIA A , CompTIA A Certification, Customer Service, Functional Testing, Hardware, Hardware Support, Help Desk Support, iOS, iPhone, Mac IOS, Microsoft Excel, Microsoft Outlook, Microsoft Word, Mobile Communications, Networking, Norton Ghost, Putty, PXE, SCCM, Service Now, Software Support, Solarwinds, Technical Support, Telecommunications, Troubleshooting, Windows, Windows 7, Windows 8, Windows Vista, Windows XP, Wireless, Wireless Networking
About
CompTIA A+, Security + certified Technical Support Customer Service Specialist with knowledge of Microsoft Operating Systems from MS Dos to Windows 8, Android, knowledge of IOS. Experienced with mobile phones, Android, Windows, Blackberry, & Iphone smart phones, Tablets, wireless data products. And assisting customers with trouble shooting over the phone.
Profile Photo
